We are looking for a talented Quality Coordinator to join our team specializing in Quality for our Cummins Inc. facility in Forest City, NC .
Job Summary:
Responsible of conducting internal audits (QMS, Mfg Process Audits, Product Audits) in an organization. Plan and lead trainings, root cause analysis and resolution of non-conformances. Also conduct other QMS related activities needed to perform QMS processes.
In this role, you will make an impact in the following ways:
- Stay ahead of compliance requirements by continuously tracking and interpreting internal process/product updates and external standards (ISO 9001, IATF 16949, AIAG Core Tools, CSRs), ensuring the organization remains audit-ready and aligned with industry expectations.
- Drive effective audits with a risk-based mindset , applying process-based auditing techniques to identify gaps, prioritize risks, and uncover opportunities for operational and quality improvement.
- Transform audit data into actionable insights by gathering, analyzing, and clearly reporting audit findings, enabling leadership to make informed, data-driven decisions.
- Ensure accountability through corrective actions by initiating, approving, and monitoring responses to audit findings, verifying that root causes are addressed and improvements are sustained.
- Maintain a structured and proactive audit program by owning audit schedules, plans, and records, ensuring full coverage of ISO/IATF internal audits and manufacturing process audits.
- Lead high-impact QMS and process audits by planning, executing, and (when applicable) leading audits that identify non-conformances and opportunities for improvement (OFIs) to strengthen the QMS.
- Strengthen quality capability across teams by supporting implementation, auditing, and training on AIAG Core Tools (FMEA, APQP, MSA, SPC, PPAP), building organization-wide competency.
- Improve problem-solving and process documentation by leading root cause analysis (3P5Y), coaching stakeholders, and supporting the Quality Manual to ensure processes are clearly defined, standardized, and continuously improved.
To be successful in this role you will need the following:
- Build and lead strong, cross-functional relationships by fostering inclusive, high-performing teams that leverage diverse perspectives to solve quality challenges and achieve shared goals.
- Collaborate effectively across departments (manufacturing, quality, engineering, customers) to ensure alignment on audit outcomes, corrective actions, and continuous improvement initiatives.
- Communicate with clarity and purpose by tailoring your messaging—whether audit reports, training sessions, or leadership updates—to ensure understanding, alignment, and action across all levels of the organization.
- Maintain a strong customer-first mindset by aligning QMS activities, audits, and improvements with internal and external customer requirements, ensuring consistent delivery of quality products and services.
- Drive engagement and ownership by creating an environment where stakeholders are motivated, informed, and empowered to take an active role in quality and compliance efforts.
- Hold yourself and others accountable by setting clear expectations, tracking commitments, and ensuring that corrective actions and audit follow-ups are completed effectively and on time.
- Influence and persuade stakeholders using data, audit insights, and risk-based thinking to gain buy-in for quality improvements, process changes, and compliance initiatives.
- Champion Quality Leadership and Systems Management by applying COS and TQM principles, effectively utilizing quality tools, and continuously improving the QMS—while embracing diverse perspectives to strengthen decision-making and overall organizational performance.
Education, Licenses, Certifications:
- Associate degree or equivalent business experience.
- IATF 16949 + ISO 9001 Internal Auditor Trained.
- Six Sigma Green Belt trained and willing to work towards certification.
- AIAG core tools (APQP, PPAP, SPC, FMEA, and MSA) trained
- This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
- Demonstrated ability to perform process based and risk-based audits. Initiated, approved and monitored corrective actions associated with audit findings.
- Planned, performed and led different QMS audits based upon IATF 16949 and ISO 9001.
- Performed training on AIAG core tools (APQP, PPAP, MSA, SPC and FMEA).
- Perform additional responsibilities as per business requirements and assigned.
- Perform DC tool calibrations, and maintain calibrations record by working in coordination with gauge lab.
- Management of gauges and other quality tools
- Perform basic data analysis using Microsoft office to maintain quality KPI performance record.
- Maintaining document management system.
- Support with PPAP and other requirements as per CSR's.
- Overtime work required as per business needs.
1st Shift: Mon-Fri 6:30am - 3:00pm
Job Quality
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Shop
ReqID 2431850
Relocation Package No
100% On-Site No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
