Top 52 Patient access supervisor Jobs in Spokane, Wa

Patient Access Supervisor
Shriners Hospitals for Children —Spokane, WA
- $55,286.40 - $82,908.80 a year
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Quick Apply
6d
Centralized Operations Manager
Chas Health —Spokane, WA
- $81,473 - $119,646 a year
- Full-time
- Customer service
- Computer literacy
- Writing skills
- Loan repayment program
- Health insurance
14d
Specialty Business Manager, Derm - Tacoma, WA
Takeda Pharmaceutical —Washington State
- $63.51 - $87.31 an hour
- Full-time
- Remote
- Private practice
- Hospital
- Bachelor of Science
- Paid holidays
- Disability insurance
9d
Territory Manager - Substance Use Disorder (Spokane Area)
You Are Accountable —Spokane, WA
- $60,000 - $75,000 a year
- Full-time
- Psychiatry
- Addiction Medicine
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
PRACTICE MANAGER - AXIS SPINE CENTER
Northwest Specialty Hospital —Post Falls, ID
- Microsoft Outlook
- 5 years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
7d
Care Manager RN
Providence —Spokane, WA
- $39.32 - $68.95 an hour
- Full-time
- Inpatient
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Social Worker-Suicide Prevention Case Manager
US Veterans Health Administration —Spokane, WA
- $67,570 - $106,285 a year
- Part-time
- Background check
- Master of Social Work
- Writing skills
- Paid parental leave
- Paid holidays
House Supervisor RN
Providence —Spokane, WA
- $53.70 - $84.78 an hour
- Per diem
- Nursing
- RN License
- Hospital
- Paid parental leave
- Paid holidays
HH RN Case Manager - Spokane
MultiCare Health System —Spokane, WA
- $98,336.16 - $174,826.08 a year
- Full-time
- Acute care
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
Senior Licensed Professional Mental Health Counselor (Tribal HUDVASH Case Manager)
US Veterans Health Administration —Spokane, WA
- $91,771 - $119,305 a year
- Online Application
- Background check
- Doctoral degree
- Addiction Medicine
- Loan repayment program
Licensed Professional Mental Health Counselor- Suicide Prevention Case Manager
US Veterans Health Administration —Spokane, WA
- $66,383 - $104,419 a year
- Part-time
- Background check
- Doctoral degree
- Addiction Medicine
- Loan repayment program
Hospice RN Case Manager- Spokane
Deaconess Hospital —Spokane, WA
- $98,336.16 - $174,826.08 a year
- Full-time
- Nursing
- RN License
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Manager Polysomnography and Respiratory Therapy - Sleep Lab
Providence —Spokane, WA
- $42.96 - $67.82 an hour
- Full-time
- BLS Certification
- 3 years
- Bachelor's degree
- Paid parental leave
- Paid holidays
RN Hospital Case Manager
Deaconess Hospital —Spokane, WA
- $52.41 - $85.49 an hour
- Part-time
- Acute care
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
14d
Supervisor RN - Advanced Heart Failure and Cardiac Transplant
Providence —Spokane, WA
- $53.70 - $84.78 an hour
- Full-time
- Nursing
- RN License
- Hospital
- Paid parental leave
- Paid holidays
Senior Social Worker (Tribal HUDVASH Case Manager)
US Veterans Health Administration —Spokane, WA
- $93,537 - $121,601 a year
- Online Application
- Background check
- Writing skills
- Pass drug screening
- Paid parental leave
- Paid holidays
Pediatric Care Manager RN
Providence —Spokane, WA
- $44.61 - $69.26 an hour
- Full-time
- Nursing
- RN License
- Mid-level
- Paid parental leave
- Paid holidays
Mgr Pharmacy Clinical Services (INW)
Deaconess Hospital —Spokane, WA
- $163,384.00 - $221,062.40 a year
- Full-time
- Acute care
- Management
- Hospital
- Health insurance
- Dental insurance
Quick Apply
14d
Afterhours RN Care Manager
Gentiva —Liberty Lake, WA
- $90,000 - $112,000 a year
- Weekends as needed
- CPR Certification
- Nursing
- RN License
Quick Apply
Field Reimbursement Manager - Kidney (NYC Metro)
Vertex Pharmaceuticals —United States
- $136,000 - $204,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Loan repayment program
- Dental insurance

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Patient Access Supervisor

Shriners Hospitals for Children -
Spokane, WA

Quick Apply

Job Details

Full-time
$55,286.40 - $82,908.80 a year
6 days ago

Qualifications

Customer communication
Microsoft Excel
HIPAA compliance
Microsoft Outlook
Healthcare staff management
Team supervision
Coaching
HIPAA
Team scheduling
Metrics Reporting
Frontline customer support management
Data summary reports
High school diploma or GED
Team development
Healthcare privacy protection
Cross-functional collaboration
Healthcare performance metrics analysis
Team motivation (leadership skill)
Staffing management
Healthcare data reporting
Staff development

Full Job Description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

The Patient Access Supervisor directly manages the day-to-day patient access and scheduling operations for the Contact Center at their assigned site. This role provides direct supervision to Patient Access Representatives and is accountable for performance across key quantitative and qualitative measures, including quality assurance, patient experience, call volumes, average speed to answer, and related service metrics. This position manages patient access staff, assigns tasks based on the needs of the contact center, monitors new and established queues, provides training and education to patient access representatives and identifies issues that need to be addressed.

The Patient Access Supervisor uses data, reporting, and leadership judgment to identify performance trends, address operational challenges, and implement improvements that support timely access to care and service excellence. The Patient Access Supervisor conducts interviews, hires and counsels employees when needed and completes all direct report evaluations. This role partners closely with the Practice Manager and Regional Contact Center Manager to ensure consistent workflows, staff development, optimization, and a high-quality patient and family experience. Shriners Spokane is looking for a full-time Patient Access Supervisor to join the team!

*This position is on-site in Spokane*

Key Responsibilities:

Oversee daily patient access and scheduling operations for the assigned site Contact Center.
Manage real-time workflows, staffing coverage, call volumes, and service levels to ensure patient and operational needs are met.
Provide hands-on operational support during high-volume periods, staffing shortages, or urgent workflow needs as appropriate.
Ensure accurate and timely scheduling, registration, and pre-registration activities in compliance with established policies and procedures.
Manage performance and accuracy of scheduling across site scheduling in other facilities in their Market
Monitor, analyze, and report on key performance indicators (KPIs), including call volume, handle time, average speed to answer, quality assurance scores, and patient experience metrics.
Maintain and review quality assurance data and performance dashboards related to scheduling and registration functions.
Identify performance gaps, operational risks, and improvement opportunities; implement corrective actions and process enhancements in collaboration with leadership.
Utilize data-driven insights to recommend operational improvements that support service excellence and efficiency.
Directly supervise Contact Center staff, providing day-to-day guidance, coaching, and performance feedback.
Foster a culture of accountability, teamwork, and service excellence through clear expectations and consistent leadership practices.
Support onboarding, training, and ongoing development to ensure staff competency and adherence to performance standards.
Manage the performance evaluations, coaching discussions, corrective action, and employee relations activities for their Contact Center site.
Partner with the Practice Manager and site leadership to ensure alignment between Contact Center operations and front-end clinic workflows.
Collaborate with regional leaders and peer supervisors to support standardization, process improvement initiatives, and special projects.
Contribute to continuous improvement efforts by identifying best practices and supporting change management initiatives.
Track staff attendance, ensure accurate timekeeping for payroll processing, and approve Kronos each pay period for their direct reports.
Maintain appropriate staffing levels to support operational demands, including coverage for absences and workload fluctuations.
Oversee inventory needs and ensure supplies are available to support Contact Center operations.
Provide front desk support as needed in coordination with the Practice Manager.

Required Qualifications:

High School Diploma or equivalent (GED) required
3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Ability to interpret operational and performance reports to drive decision-making.
Working knowledge of patient access workflows, scheduling, registration, and pre-registration processes.
Knowledge of HIPAA regulations and patient privacy requirements.
Ability to manage schedules, staffing coverage, and timekeeping processes accurately
Strong leadership presence with the ability to motivate, coach, and develop teams.
Effective communication skills, both written and verbal, with staff, patients, families, and providers.
Demonstrated critical thinking and problem-solving abilities in a fast-paced environment.
Ability to manage competing priorities and adapt to changing operational demands.
High level of professionalism, integrity, and accountability.
Collaborative mindset with the ability to work effectively across departments and leadership levels.

Preferred Qualifications:

Associates degree or higher in a relevant field of study
1 year of supervisory, lead, or management experience in patient access, scheduling, registration, or customer service in a healthcare environment
Knowledge of Epic and Contact Center/call management software preferred.

The pay range for this position is $55,286.40 - $82,908.80. Compensation is determined based on years of relevant experience and departmental equity.

Quick Apply

Refine Your Search

patient access supervisor jobs in spokane, wa

Patient Access Supervisor

Centralized Operations Manager

Specialty Business Manager, Derm - Tacoma, WA

Territory Manager - Substance Use Disorder (Spokane Area)

PRACTICE MANAGER - AXIS SPINE CENTER

Care Manager RN

Social Worker-Suicide Prevention Case Manager

House Supervisor RN

HH RN Case Manager - Spokane

Senior Licensed Professional Mental Health Counselor (Tribal HUDVASH Case Manager)

Licensed Professional Mental Health Counselor- Suicide Prevention Case Manager

Hospice RN Case Manager- Spokane

Manager Polysomnography and Respiratory Therapy - Sleep Lab

RN Hospital Case Manager

Supervisor RN - Advanced Heart Failure and Cardiac Transplant

Senior Social Worker (Tribal HUDVASH Case Manager)

Pediatric Care Manager RN

Mgr Pharmacy Clinical Services (INW)

Afterhours RN Care Manager

Field Reimbursement Manager - Kidney (NYC Metro)

I want to receive the latest job alert for patient access supervisor in spokane, wa

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