Top 6336 Supervisor, customer services Jobs in Springfield, Oh

Customer Support Supervisor
Dayton Freight —Dayton, OH
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- AD&D insurance
- Paid holidays
Supervisor, Customer Services
Envoy Air Inc. —Vandalia, OH
- Weekends as needed
- Background check
- 18 years or older
- English
4d
Team Lead, Customer Care
CareSource —Dayton, OH
- $54,500 - $87,300 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
11d
Electric Motor Mechanic -3rd Shift
Horner Industrial Group —Springfield, OH
- 8 hour shift
- Background check
- Writing skills
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Electric Motor Winder
Horner Industrial Group —Springfield, OH
- Overtime
- Background check
- Military
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Business Owners Wanted: High-Revenue Furniture Delivery Contracts
MAERSK —Dayton, OH
- $200,000 - $250,000 a year
- Contract
- Local
- Mid-level
- Residential
Quick Apply
Commercial / Industrial HVAC Service Technician - Dayton OH (5 years Exp)
Greater Comfort Heating and Air Conditioning, Inc —Dayton, OH
- $68,640 - $108,680 a year
- Overtime
- Customer service
- 5 years
- Residential
- Paid holidays
- Health insurance
Quick Apply
Pharmacist Sign-On Bonus
Remedi SeniorCare —Troy, OH
- $120,000 - $131,000 a year
- Full-time
- Customer service
- Mid-level
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
Generator Technician
PM Technologies —New Carlisle, OH
- $23 - $40 an hour
- Full-time
- Customer service
- Writing skills
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Industiral Field Service- Motor Technician
Horner Industrial Group —Springfield, OH
- Overtime
- Background check
- Mid-level
- 3 years
- Health savings account
- Relocation assistance
Quick Apply
Roofing Project Manager
Allstate Exteriors —London, OH
- $20 - $25 an hour
- Weekends as needed
- Spanish
- Construction site
- Mid-level
- 401(k)
Quick Apply
Mechanical Design Engineer
The Champion GSE —Springfield, OH
- $80,000 - $90,000 a year
- Full-time
- Background check
- Management
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Industiral Field Service- Motor Technician
Horner Industrial Group —Springfield, OH
- Overtime
- Background check
- Mid-level
- 3 years
- Health savings account
- Relocation assistance
Quick Apply
EXPERIENCED MOLDING ENGINEER LEVEL III (MINIMUM OF 5 YEARS EXPERIENCE)
Stanley Electric U.S. —London, OH
- $80,000 - $90,000 a year
- 5 years
- Office
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
OUTSIDE PARTS SALES
Worldwide Equipment Enterprises Inc —Dayton, OH
- $45,000 - $75,000 a year
- Full-time
- High school diploma or GED
- Driving
- Product management
Quick Apply
Sales Representative
S2 Solution —Beavercreek, OH
- $49,766.34 a year
- Full-time
- Background check
- Mid-level
- Business development
Quick Apply
CDL-A Linehaul Truck Driver, Full-time
ABF Freight —Dayton, OH
- Weekends as needed
- Clean driving record
- Hazmat Endorsement
- Pass drug screening
- Health insurance
- Dental insurance
HVAC Service Tech III(Dayton)
Polk Mechanical Company —Dayton, OH
- $45 - $52 an hour
- Full-time
- OSHA
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
10d
BAS Controls Service Technician - L2
CMS Controls - Ohio —Dayton, OH
- $40 - $60 an hour
- Full-time
- 3 years
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Systems Security Engineer
Modern Technology Solutions, Inc —Wright-Patterson AFB, OH
- Computer Science
- 5 years
- Bachelor of Science
- Disability insurance
- Health insurance

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supervisor, customer services jobs near springfield, oh

Customer Support Supervisor

Dayton Freight -
Dayton, OH

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Job Details

Full-time

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Customer relationship management

Full Job Description

Overview:

The Customer Support Supervisor is intended to supervise and coordinate the Customer Support Representative employees engaged in the service activities necessary to achieve maximum performance by maintaining customer compliance in accordance with Company policy and procedures

Responsibilities:

Manage workload and performance of Customer Support Representatives and Receptionist(s)
Manage IQ Group payroll, attendance, paid time off, and schedules
Manage Guaranteed Service Program and expedited initiatives
Manage all forms of Corporate Customer Service communication (Phone, Email, Web Chat, and Jabber) to ensure optimal response time and efficiency
Monitor staffing levels based on phone/email/web chat reporting and admin requirements
Maintain, create, and implement new and existing account requirements and procedures to ensure all daily, weekly and monthly customer requirements are met
Work with CAM to ensure all customers are being handled in an efficient manner and that we are working in unison to reduce workload replications
Collaborate with Dedicate Care Supervisor to ensure maximum efficiency with in the Customer Relations Department
Manage and maintain department initiatives and audit
Point of escalation for any external customer complaint
Provide ongoing leadership and professional guidance through training and educational resources to internal employees consistent with company objectives, daily admin requirements, Customer Service expectations, and desired culture
Work with IT to manage the ISI Phone Reporting System and CISCO Finesse System
Work with IT to manage the receptionist console, technology, reporting, and backup
Provide necessary training and ongoing support to the Service Center Managers, Assistance Service Center Managers, and Office Managers concerning the ISI Phone Reporting System
Provide custom report and web support as needed
Coach, cross train, and develop employees through various types of meetings, employee feedback, employee recognition and discipline when necessary
Build and maintain relationships with external and internal customers
Investigate areas of customer and employee improvement
Continually improve processes and procedures to maximize productivity
Support Director of Customer Relations and Customer Manager as needed and directed

Qualifications:

Knowledge of the LTL/Transportation Industry
2 years of experience with customer relations, preferably in the transportation industry
Supervisory experience preferred
Bachelor’s Degree preferred
Good verbal and written communication skills
Strong interpersonal skills
Legally eligible to work in the United States

Benefits:

Stable and growing organization
Competitive weekly pay
Professional, positive and people-centered work environment
Fast-paced work environment
Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
Paid holidays (8); paid vacation and personal days
401(k) plan, Company Match

Physical Demands: Shift Available: 8:30 AM - 5:30 PM | Monday - Friday

Apply Now

Refine Your Search

supervisor, customer services jobs in springfield, oh

Customer Support Supervisor

Supervisor, Customer Services

Team Lead, Customer Care

Electric Motor Mechanic -3rd Shift

Electric Motor Winder

Business Owners Wanted: High-Revenue Furniture Delivery Contracts

Commercial / Industrial HVAC Service Technician - Dayton OH (5 years Exp)

Pharmacist Sign-On Bonus

Generator Technician

Industiral Field Service- Motor Technician

Roofing Project Manager

Mechanical Design Engineer

Industiral Field Service- Motor Technician

EXPERIENCED MOLDING ENGINEER LEVEL III (MINIMUM OF 5 YEARS EXPERIENCE)

OUTSIDE PARTS SALES

Sales Representative

CDL-A Linehaul Truck Driver, Full-time

HVAC Service Tech III(Dayton)

BAS Controls Service Technician - L2

Systems Security Engineer

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