Top 44 Call center Jobs in Springfield, Il

Medical Receptionist/Patient Access Specialist (Front Desk and Call Center )
Springfield Clinic —Springfield, IL
- $16.86 - $23.60 an hour
- Full-time
- OSHA
- Computer literacy
- High school diploma or GED
Call Center
Memorial Health —Springfield, IL
- $17.14 - $26.56 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Research
7d
Call Center Advocate
Dick Van Dyke Appliance World —Springfield, IL
- $18 - $19 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Driver's License
- Profit sharing
- Health savings account
Quick Apply
1d
Incoming Call Operator and Security Alarm Operator
A&A Telephone Answering Service —Springfield, IL
- From $17 an hour
- Weekends as needed
- Dedicated
- Typing
- In-person
- Health insurance
- Paid time off
Quick Apply
7h
MEMBER SERVICES REPRESENTATIVE
State of Illinois —Springfield, IL
- $48,895 - $76,276 a year
- Full-time
- Bilingual
- Research
- Math
- Health insurance
- Dental insurance
2d
Customer Service Representative
Springfield Clinic —Springfield, IL
- $18.22 - $26.42 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Travel
7d
Medical Office Reception or Call Center (4960/4961)
SIU Medicine —Springfield, IL
- $15.00 - $18.15 an hour
- Day shift
- Surgery
- High school diploma or GED
- Clinic
- Paid holidays
- Disability insurance
Member Services Representative
Teachers Retirement System of the State of Illinois —Springfield, IL
- $48,895 - $76,276 a year
- Full-time
- Basic math
- Research
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
7d
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Springfield, IL
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Patient Access Specialist - ASC
Springfield Clinic —Springfield, IL
- $16.86 - $23.60 an hour
- Full-time
- Computer literacy
- Office
- Administrative experience
14d
Patient Access Specialist - Urgent Care (30 Hours/week; 3 - 10 Hour shifts)
Springfield Clinic —Springfield, IL
- $16.86 - $23.60 an hour
- Part-time
- OSHA
- Computer literacy
- Urgent Care
Patient Access Specialist - Urgent Care
Springfield Clinic —Springfield, IL
- $16.86 - $23.60 an hour
- Full-time
- OSHA
- Computer literacy
- Urgent Care
Central Station Operator (Monitoring Operator)
George Alarm Co —Springfield, IL
- $15 - $17 an hour
- Weekends as needed
- Background check
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Patient Access Specialist - Urgent Care Plus (PRN)
Springfield Clinic —Springfield, IL
- $16.86 - $23.60 an hour
- Part-time
- OSHA
- Computer literacy
- Urgent Care
STATE CENTRAL REGISTER CALL CENTER WORKER-SCR CWS DCFS-M-F 3:30pm-Midnight shift-Upward Mobility
State of Illinois —Springfield, IL
- $6,460 - $9,337 a month
- Overtime
- Bilingual
- Background check
- Master's degree
- Paid parental leave
- Paid holidays
3d
HELP DESK TECHNICIAN - TIER I
CDS Office Technologies —Springfield, IL
- $19 - $21 an hour
- Urgently hiring
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
State Central Register Call Center Supervisor - PSA Opt 6 - DCFS Spfld - M-F 2pm-10:30pm shift
State of Illinois —Springfield, IL
- $8,571 - $10,500 a month
- Full-time
- Bilingual
- Background check
- Master of Social Work
- Paid parental leave
- Paid holidays
9d
Mgr Horace Mann General Agency Service
Horace Mann —Springfield, IL
- $66,500 - $92,000 a year
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
6d
TECHNICAL SUPPORT SPECIALIST II
Memorial Health —Springfield, IL
- $22.46 - $34.82 an hour
- Weekends as needed
- Computer science
- Computer Science
- Ability to walk for extended periods
Telecommunications Network Engineer
SYSTEMTEC —United States
- $59 an hour
- Contract
- Remote
- Background check
- Computer Science
- 8 years
- Disability insurance
- Health insurance
Quick Apply
2d

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Medical Receptionist/Patient Access Specialist (Front Desk and Call Center )

Springfield Clinic -
Springfield, IL

Apply Now

Job Details

Full-time
$16.86 - $23.60 an hour

Qualifications

High school diploma or GED
Typing

Full Job Description

Description

If you have strong customer service skills—both over and the phone and in-person—this role is for you! As a Patient Access Specialist (PAS), you will play a vital role in ensuring seamless patient access by managing incoming calls, assisting patients as their first point of contact and coordinating clinic-wide communications across both our call center and front desk. Additionally, PAS team members support physicians and staff by handling daily schedules, answering phones, retrieving records, verifying patient information, scheduling appointments, processing charges and collecting payments.

Job Relationships

Reports to the Operations Manager

Principal Responsibilities

Answer all incoming calls, identify the need of the caller and take messages as required.
Check patients in, verify and update their information and register new patients as needed.
Collect co-pay and/or payment at time of service as required.
Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy.
Identify provider schedule capacity and analyze the availability for patient demand to maximize provider efficiency and schedule utilization.
Collaborate with onsite physicians and clinical staff to streamline scheduling efforts and provide seamless support to patients at their first point of contact.
Request future charts, add-ons, stat orders and other necessary documents. Pull charts in-office when required.
Compile office charts for appointments one day in advance.
Document patient requests to the office nurse through the Electronic Health Record (EHR).
Manage the office bump list, waitlist, routine correspondence and overdue orders for the assigned provider or provider group.
Monitor and process the Access Center list to ensure efficient scheduling and patient follow-up for the assigned provider or provider group.
Maintain a strong understanding of billing and insurance principles and practices.
Direct emergency calls to the office nurse or TeleNurse following established emergency procedures.
Adhere to patient service standards.
Uphold a positive attitude and professional demeanor in all interactions with patients and colleagues.
Take responsibility for ongoing education and ensure adherence to established workflow processes.
Comply with the Springfield Clinic incident reporting policy and procedures.
Adhere to all OSHA and Springfield Clinic training and accomplishments as required per policy.
Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.

Education/Experience

High School graduate or GED required.

Knowledge, Skills and Abilities

MUST possess excellent customer service skills.
Proficient and accurate typing skills required.
Strength in deductive reasoning.
Ability to work under pressure with accuracy.
Excellent attendance in previous work environment.
Demonstrates intermediate computer skills and knowledge of computer software programs.

Working Environment

Office type environment requiring extended periods of sitting.

PHI/Privacy Level

HIPAA1

Apply Now

Refine Your Search

call center jobs in springfield, il

Medical Receptionist/Patient Access Specialist (Front Desk and Call Center )

Call Center

Call Center Advocate

Incoming Call Operator and Security Alarm Operator

MEMBER SERVICES REPRESENTATIVE

Customer Service Representative

Medical Office Reception or Call Center (4960/4961)

Member Services Representative

Spanish Bilingual Remote Customer Service Representative

Patient Access Specialist - ASC

Patient Access Specialist - Urgent Care (30 Hours/week; 3 - 10 Hour shifts)

Patient Access Specialist - Urgent Care

Central Station Operator (Monitoring Operator)

Patient Access Specialist - Urgent Care Plus (PRN)

STATE CENTRAL REGISTER CALL CENTER WORKER-SCR CWS DCFS-M-F 3:30pm-Midnight shift-Upward Mobility

HELP DESK TECHNICIAN - TIER I

State Central Register Call Center Supervisor - PSA Opt 6 - DCFS Spfld - M-F 2pm-10:30pm shift

Mgr Horace Mann General Agency Service

TECHNICAL SUPPORT SPECIALIST II

Telecommunications Network Engineer

I want to receive the latest job alert for call center in springfield, il

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