Top 6 Technical support specialist ii Jobs in Springfield, Il

TECHNICAL SUPPORT SPECIALIST II
Memorial Health —Springfield, IL
- $22.46 - $34.82 an hour
- Weekends as needed
- Computer science
- Computer Science
- Ability to walk for extended periods
8d
PROGRAM SPECIALIST II
Illinois State Board of Education —Springfield, IL
- $39,540 - $63,050 a year
- Monday to Friday
- Microsoft Excel
- Computer literacy
- Mid-level
Hiring, Transactions and Classification Specialist
State of Illinois —Springfield, IL
- $6,820 a month
- Full-time
- Bilingual
- Background check
- Microsoft Outlook
- Paid parental leave
- Paid holidays
12d
Environmental Regulatory Specialist
PRAIRIE POWER, INC. —Springfield, IL
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

PROGRAM SPECIALIST II
Illinois State Board of Education —Springfield, IL
Experience coordinating clerical and office procedures for a large department. Some college or technical training. Maintains electronic and/or paper files.
$39,540 - $63,050 a year
Hiring, Transactions and Classification Specialist
State of Illinois —Springfield, IL
Paid state holidays 13-14 days annually. Prefers two (2) years of professional experience processing and entering HR transactions for a public or private…
$6,820 a month
12d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
A clear, confident communicator who can translate technical issues for non-technical users. They are comfortable working across cloud platforms, endpoint…
Quick Apply
3d

Show more jobs in cities nearby

I want to receive the latest job alert for technical support specialist ii in springfield, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support specialist ii jobs near springfield, il

Regulatory Specialist jobs in Covington, GA

Regulatory Specialist jobs in Elk Grove Village, IL

Regulatory Affairs jobs in Los Angeles, CA

Reading Specialist jobs in Massachusetts

Regulatory Affairs jobs in Charlotte, NC

Regulatory Affairs Remote jobs in New York, NY

Regulatory Specialist jobs in Overland Park, KS

Regulatory Specialist jobs in Virginia Beach, VA

Senior Program Specialist jobs in Rochester, NY

Senior Program Specialist jobs in Bloomington, MN

Senior Program Specialist jobs in Washington, DC

Senior Living jobs in Denver, CO

Senior Program Specialist jobs in Joshua Tree, CA

Inventory Specialist jobs in New York, NY

Orientation Mobility Specialist jobs in California

Senior Technical Support jobs in Canton, NY

Senior Technical Support jobs in Windsor, CT

Senior Technical Support jobs in Lakeland, FL

Non Technical jobs in San Francisco Bay Area, CA

Senior Technical Support jobs in North Reading, MA

TECHNICAL SUPPORT SPECIALIST II

Memorial Health -
Springfield, IL

Apply Now

Job Details

Full-time
$22.46 - $34.82 an hour
8 days ago

Qualifications

Desktop computer repair
Phone communication
Laptop (troubleshooting support)
Hardware maintenance
Incident Escalation
Driver's License
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Desktop administration
Escalation handling
Peripheral hardware support
Mobile devices
Client interaction via phone calls

Full Job Description

Min: USD $22.46/Hr. Max: USD $34.82/Hr. Overview:

The Technical Support Specialist II provides IT support to all customers of Memorial Health so the system can continue to provide great patient care.
The Technical Support Specialist II, will provide day-to-day service and support including, but not limited to, answering incoming calls, troubleshooting issues related to software, hardware, network, account access, and documenting all courses of action taken to resolve or escalate the issue within the ticket tracking system.
Works closely with other IS Support team members and technical personnel to determine the exact nature of issues and resolutions and communication of outages when appropriate.
Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Location: Springfield, IL (Onsite)

Shift: Mon - Fri 8:30am-5pm

Qualifications:

Minimum Qualifications:
Education:
Associates degree in computer science or related field required. Two years of experience with hardware/software may be considered in lieu of degree.
Licensure/Certification/Registry:
If applicable based on individual job responsibilities, must possess a valid Illinois driver’s license and must be deemed as an acceptable driver in accordance with the MH Fleet Safety Policy (five year MVR will be required).
Experience:

Minimum of three years hands on experience with hardware, including but not limited to, desktops, laptops, printers, scanners and mobile devices.
Minimum of two years support experience with software, including but not limited to, Microsoft Windows operating system, Microsoft Office, remote desktop tools, Helpdesk ticketing software, Active Directory, Citrix, and Adobe products.
Experience in answering calls, ability to understand customers issues and questions, resolving issues over the phone or remotely, and ability to communicate using non-technical verbiage.

Experience with networking and web-based applications and technologies preferred.
Other Knowledge/Skills/Abilities:

Ability to document in detail the issue being reported, steps taken to resolve, or attempt to resolve, and to escalate to the appropriate support team as needed.
Skills include customer service, communication, interpersonal, organizational, and problem solving.
Ability to adapt to an ever-changing fast paced IS environment, changes in priorities, and to learn quickly and under pressure.
Possess the ability to regularly lift, push, and pull up to 50 pounds.
Availability to participate in nights and weekends ‘on-call’ rotation and rotation for holiday coverage as required for providing 24x7x365 support.
Work with team members to improve skill sets and disseminate knowledge.

Responsibilities:

Principal Duties & Responsibilities:

1. Provide direct first and second level IT/IS support to customers and clients with an emphasis on first call resolution. While providing excellent customer service.

2. Triage, find resolutions, and/or provide possible work around for customer related issues and inquiries within the requirements of MH IS policies and procedures.

3. Communicate and coordinate with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

4. Accurately and succinctly identify and communicate customer issues to various IS Division teams for appropriate distribution and identification of issues.

5. Document and update all information, details related to customer issues, steps taken to resolve, or attempts to resolve. Facilitate escalation to appropriate IS support teams as defined in the support documentation.

6. Perform troubleshooting and repair on hardware including computers, laptops, peripherals, printers, scanners, pagers, mobile devices, network connectivity, etc.

7. Acts as liaison between customer departments, Information Services, and software vendors to resolve issues, answer questions, and complete requests for service.

8. For the Helpdesk role, resolve problems or issues over the phone or remotely. Able to walk users through steps for identifying or resolving issues.

9. Use of remote administration and other tools as needed to provide accurate and creative solutions to problems of moderate complexity.

10. Follows-up on service requests to determine the status of calls and to ensure the highest level of customer service and satisfaction.

11. Provide innovative and accurate feedback for the development and maintenance of customer and community facing support documentation.

12. Perform other duties including answering incoming telephone calls to the department, and participating in on call duties and off-site location support

13. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.
COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.

14. Performs other related work as required or requested.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Apply Now

Refine Your Search

technical support specialist ii jobs in springfield, il

TECHNICAL SUPPORT SPECIALIST II

PROGRAM SPECIALIST II

Hiring, Transactions and Classification Specialist

Environmental Regulatory Specialist

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for technical support specialist ii in springfield, il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected