Top 120 University Jobs in Springfield, Il

Customer Service Specialist
University of Illinois —Springfield, IL
- $42,432.00 - $46,234.50 a year
- Online Application
- Mid-level
- Administrative experience
- High school diploma or GED
- Health insurance
- Dental insurance
2d
Records Student Worker
Lincoln Land Community College —Springfield, IL
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Research and Analytics Associate I
Lincoln Land Community College —Springfield, IL
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Bookstore Student Worker
Lincoln Land Community College —Springfield, IL
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Workforce Development Program Coordinator
Lincoln Land Community College —Springfield, IL
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Temporary Bookstore Assistant
Lincoln Land Community College —Springfield, IL
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Youth Enrichment Services Support
Lincoln Land Community College —Springfield, IL
- $15 an hour
- Part-time
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- 16+ years old
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Youth Enrichment Services Instructor
Lincoln Land Community College —Springfield, IL
- $28 an hour
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- Paid time off
Building Custodian
Lincoln Land Community College —Springfield, IL
- $37,363 a year
- Full-time
- Laboratory
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Extra Help Event Attendant - 50 Vacancies
University of Illinois Springfield —Springfield, IL
- $20 an hour
- Background check
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Culinary Lab Assistant
Lincoln Land Community College —Springfield, IL
- $18 - $20 an hour
- Evening shift
- Classroom
- Microsoft Excel
- Microsoft Outlook
- Paid time off
Adult Education Instructor
Lincoln Land Community College —Springfield, IL
- $33 an hour
- Classroom
- High school
- Teaching Certification
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Athletic Department Student Worker
Lincoln Land Community College —Springfield, IL
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Springfield IL - Medical Insurance Specialist
University of Illinois —Springfield, IL
- $40,891 - $47,101 a year
- Online Application
- Management
- Mid-level
- Children
- Health insurance
- Dental insurance
6d
Academic Peer Assistant, Student Worker
Lincoln Land Community College —Springfield, IL
- Classroom
- Criminal background check
- Entry level
Public Relations and Marketing Office, Student Worker
Lincoln Land Community College —Springfield, IL
- Monday to Friday
- Writing skills
- Research
- University
- Flexible schedule
Child Care Aide, Student Worker
Lincoln Land Community College —Springfield, IL
- Monday to Friday
- Background check
- Classroom
- Current TB test
Adjunct (Per Course) Teaching Opportunities
University of Illinois Springfield —Springfield, IL
- US work authorization
- Entry level
Culinary Lab Assistant, Student Worker
Lincoln Land Community College —Springfield, IL
- Monday to Friday
- University
- Criminal background check
- Entry level
Director of Strategic Initiatives and Engagement
University of Illinois Springfield —Springfield, IL
- $90,000 a year
- 5 years
- Master's degree
- Analysis skills
- Health insurance
- Dental insurance

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Customer Service Specialist

University of Illinois -
Springfield, IL

Apply Now

Job Details

Full-time
$42,432.00 - $46,234.50 a year
2 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

High school diploma or GED

Full Job Description

Customer Service Specialist

Hiring Department: Division of Specialized Care for Children (LCDA)

Location: Springfield, IL USA

Requisition ID: 1042111

FTE: 1

Work Schedule: 8:00AM-4:30PM

Shift: Days

# of Positions: 1

Workplace Type: On-Site

Posting Close Date: 8/9/2026

Salary Range (commensurate with experience): $42,432.00 - 46,234.50

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

Position Summary

The primary function of this position is to monitor the daily activities and operations of the Incoming Call Bank under the direction of the Central Services Manager.

Duties & Responsibilities

Process Lead Responsibilities: Analyzes, coordinates, and reviews the activities of the Incoming Call Bank team to assure quality. Prepares, monitors, and maintains staff’s call answering schedules. Evaluate the Incoming Call Bank processes and procedures for needed modifications and make recommendations to the Central Services Manager. Develop training materials, facilitate training, and best practices. Manage, maintain, and troubleshoot the Zoom Contact Center phone system. Lead team meetings as needed. Collaboratively evaluates staffing needs and ensures that the personnel needs of the department are being met; develops and reviews job descriptions for unit staff positions. Serves as liaison for the Incoming Call Bank with Central Services, and Regional and Assistant Regional Managers to coordinate a balance between Incoming Call Bank and Regional Office responsibilities, as necessary. Assist with Random moment sampling, reaching out to staff regarding unanswered samples, and assisting with any questions or concerns.

Front Desk Responsibilities: Greet visitors; determine nature and purpose of visit/confirm appointment, call staff /escort visitor to meeting room, monitor visitor log, and issue badges. Answer and handle incoming calls on the Division’s main phone lines, as necessary, which includes: Make complex inquiries of callers to determine appropriate call routing Respond to inquiries from clients to provide or clarify information on division services. Resolve or refer customer service issues to designated personnel for further investigation. Retrieve and forward voicemail from general mailbox includes call-offs, general inquiries, etc. Retrieve incoming faxes and forward to appropriate personnel or department. Retrieve and forward email inquiries from our websites contact us form. Maintain complex staff and contact information directories with notes for special call handling instructions, which are updated weekly based on the staff itinerary. Maintain front desk procedural manuals, updating as needed.

Perform administrative support tasks such as proofreading and correcting errors, transcribing, and keyboarding, operating office equipment and computers. Serves as support and backup for Central Support and the Administrative Services Unit: 1. Making travel arrangements for staff 2. Completion of monthly university vehicle mileage reports 3. Processing incoming and outgoing mail 4. Assist with translation requests for care coordination teams 5. Assist with processing of APORS, NBHS, SSI and Prior Approvals. 6. Maintain the Administrative Services Unit SharePoint site. 7. Assist other departments as necessary to support DSCC’s mission. Performs miscellaneous duties as assigned

Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

High school diploma or equivalent.

Any one or combination totaling three (3) years (36 months) from the following categories:
- college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
  - 30 semester hours equals one (1) year (12 months)
  - Associate’s Degree (60 semester hours) equals eighteen months (18 months)
  - 90 semester hours equals two (2) years (24 months)
  - Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
- responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

One (1) year (12 months) of work experience comparable to that gained as a Customer Service Representative

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Apply Now

Refine Your Search

university jobs in springfield, il

Customer Service Specialist

Records Student Worker

Research and Analytics Associate I

Bookstore Student Worker

Workforce Development Program Coordinator

Temporary Bookstore Assistant

Youth Enrichment Services Support

Youth Enrichment Services Instructor

Building Custodian

Extra Help Event Attendant - 50 Vacancies

Culinary Lab Assistant

Adult Education Instructor

Athletic Department Student Worker

Springfield IL - Medical Insurance Specialist

Academic Peer Assistant, Student Worker

Public Relations and Marketing Office, Student Worker

Child Care Aide, Student Worker

Adjunct (Per Course) Teaching Opportunities

Culinary Lab Assistant, Student Worker

Director of Strategic Initiatives and Engagement

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