Top 198 Retail operations Jobs in Springfield, Ma

Customer Service Manager
Stop & Shop —Springfield, MA
- $64,800 - $97,200 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
Teammate - Footwear Operations
DICK'S Sporting Goods —West Springfield, MA
- $15 - $22 an hour
- Part-time
- Background check
- High school diploma or GED
- Entry level
Teammate - On Field Operations
DICK'S Sporting Goods —West Springfield, MA
- $15 - $22 an hour
- Part-time
- Background check
- Merchandising
- High school diploma or GED
Operations Associate - Part Time
Sephora —Holyoke, MA
- $18.00 - $20.50 an hour
- Part-time
- Sales
- Merchandising
- Ability to lift 50 pounds
- Health insurance
Retail Key Holder
Skechers USA Retail, LLC —West Springfield, MA
- $18.58 - $19.57 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Opportunities for advancement
Quick Apply
Teammate - Off Field Operations
DICK'S Sporting Goods —West Springfield, MA
- $15 - $22 an hour
- Part-time
- Background check
- High school diploma or GED
- Entry level
Retail Sales Associate
Cumberland Farms, Inc. —Springfield, MA
- $15.50 - $17.50 an hour
- Weekends as needed
- ServSafe
- Ability to walk for extended periods
- High school diploma or GED
- Tuition reimbursement
- Employee assistance program
Quick Apply
Dispensary Agent
Fine Fettle —West Springfield, MA
- $18 - $20 an hour
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Assistant Manager, Product Operations
Gap —Holyoke, MA
- $17.30 - $23.30 an hour
- Weekends as needed
- Customer service
- Merchandising
- Mid-level
- Store discount
- Employee stock purchase plan
9d
Retail Manager- Thrift Shop
Cancer Connection, Inc. —Springfield, MA
- $27.20 - $29.00 an hour
- Full-time
- Spanish
- Merchandising
- English
- Paid holidays
- Health insurance
Quick Apply
5d
Sales Lead (Part-Time) @ Basketball Hall of Fame
Event Network —Springfield, MA
- $16.50 an hour
- Part-time
- 18 years or older
- Inventory management
- Merchandising
- Flexible schedule
Quick Apply
Sales and Service Leader - Full Time
Sephora —Holyoke, MA
- $24.00 - $27.50 an hour
- Weekends as needed
- Hospitality
- Merchandising
- Mid-level
- Health insurance
Counter Sales: Full-Time
Fisher Auto Parts Inc. —Agawam, MA
- $15 - $35 an hour
- Weekends as needed
- ASE Certification
- Writing skills
- Merchandising
- Paid holidays
- Disability insurance
JD Associate - Holyoke Mall, Holyoke, MA
Finish Line —Holyoke, MA
- $15 an hour
- Part-time
- 18 years or older
- Merchandising
- Maintenance
- 401(k)
- Employee discount
Construction Equipment Retail Sales Manager
ABLE TOOL & EQUIPMENT LLC —South Windsor, CT
- $70,000 - $90,000 a year
- Full-time
- Dealership
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
4d
FP Movement Key Holder
FP Movement —Canton, CT
- From $17.99 an hour
- Part-time
- Merchandising
- Maintenance
- Mid-level
- Health insurance
- Dental insurance
9d
Store Manager
Joe's Kwik Mart —Springfield, MA
- From $21 an hour
- Weekends as needed
- Microsoft Excel
- Ability to walk for extended periods
- Merchandising
- Paid holidays
- Health insurance
Quick Apply
Finish Line Macy's Store Associate - Holyoke Mall @ Ingleside, Holyoke, MA
Finish Line —Holyoke, MA
- $15.00 - $15.50 an hour
- Part-time
- 18 years or older
- Merchandising
- Maintenance
- 401(k)
- Employee discount
TEAM LEADER
MadRag —Springfield, MA
- $17.00 - $17.50 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Key Holder - #522 Holyoke
Earthbound Holding LLC —Holyoke, MA
- $17.60 - $18.10 an hour
- Part-time
- Sales
- Merchandising
- Cleaning
- 401(k)

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Customer Service Manager

Stop & Shop -
Springfield, MA

Apply Now

Job Details

Full-time
$64,800 - $97,200 a year

Qualifications

Customer communication

Full Job Description

Category/Area of Expertise: Retail Operations
Job Requisition: 476335
Address: USA-MA-Springfield-1600 Boston Road
Store Code: Human Resources Brands (5148911)

Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.

Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.

We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!

As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.

What we'll ask of you:
• Department Management: • Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office• Ensure departments meet or exceed sales and profit targets • Maintain high standards of sanitation and safety, ensuring compliance with all regulations • Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department • People Development and Diversity: • Direct, oversee, and evaluate the training completion of all Customer Service department team members • Monitor and evaluate associate performance and ensure associates have development plans to support professional growth• Foster a culture of diversity and inclusion within the team • Engage and retain associates by fostering a positive work environment • Labor Relations: • Manage labor relations to ensure compliance with company policies and labor laws • Address and resolve employee issues and grievances in a timely and effective manner • Customer Service Excellence: • Cultivate a culture of excellence in customer service, providing best-in-class service • Ensure customers experience a well-stocked store with the freshest product offerings• Support team members in their training to consistently deliver exceptional customer service • Operational Efficiency: • Monitor and analyze key performance metrics related to customer service and sales• Identify opportunities for process optimization and implement solutions to enhance operational performance• Manage departmental budgets, expenses, and financial targets to achieve profitability goals • Compliance and Safety: • Ensure all departments comply with company policies and regulatory requirements • Conduct regular safety audits and training sessions • Maintain a clean and safe working environment for all associates • Community Engagement: • Actively engage with the local community to understand their needs• Develop and maintain positive relationships with community organizations, schools, and other stakeholders• Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact
What you bring to the table:
• 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience• Highly motivated, results-oriented, and a self-starter with a proven track record of success• Strong ability to influence and communicate effectively across different functions• Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously• Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals• Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders• High level of customer service skills, with a genuine passion for exceeding customer expectations• Creative and strategic thinking abilities to drive innovation and continuous improvement• Effective organizational and time management skills to ensure efficient operations• Ability to work flexible hours, including weekends and holidays
What we bring to the table:
• Culture committed to celebrating diverse backgrounds and experiences• Comprehensive benefits• Opportunities for professional development and career growth• Associate discounts• Team of associates dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.

The salary range for this position is $64,800-$97,200

Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

Apply Now

Refine Your Search

retail operations jobs in springfield, ma

Customer Service Manager

Teammate - Footwear Operations

Teammate - On Field Operations

Operations Associate - Part Time

Retail Key Holder

Teammate - Off Field Operations

Retail Sales Associate

Dispensary Agent

Assistant Manager, Product Operations

Retail Manager- Thrift Shop

Sales Lead (Part-Time) @ Basketball Hall of Fame

Sales and Service Leader - Full Time

Counter Sales: Full-Time

JD Associate - Holyoke Mall, Holyoke, MA

Construction Equipment Retail Sales Manager

FP Movement Key Holder

Store Manager

Finish Line Macy's Store Associate - Holyoke Mall @ Ingleside, Holyoke, MA

TEAM LEADER

Key Holder - #522 Holyoke

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