Top 522 client success Jobs in springfield, nj

Client Success Manager
Preferred Business Systems, Inc. —Whippany, NJ
- From $60,000 a year
- Full-time
- Background check
- Up to 50% travel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Customer Growth and Operations Coordinator
Confidential —Warren, NJ
- Full-time
- Hybrid work
- Management
- Local
- Driver's License
Quick Apply
3d
Customer Success Manager
Fast Growing Startup —New York, NY
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Client Success Representative
Staci Americas, LLC —Dayton, NJ
- $24 - $26 an hour
- Full-time
- Microsoft Excel
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Strategic Client Partner, Uber Health
Uber —New York, NY
- $86,000 - $106,250 a year
- Full-time
- Analysis skills
- Presentation skills
- Organizational skills
- 401(k)
5d
Senior Customer Success Manager (SaaS / HealthTech) – On-Site (NYC, Midtown West)
Fast Growing Startup —New York, NY
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Customer Success Analyst
Uber —New York, NY
- $107,000 - $132,000 a year
- Full-time
- Mid-level
- Finance
- SQL
- 401(k)
2d
Enterprise Client Success Manager
Accordant —Florham Park, NJ
- $115,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
4d
Customer Success Manager(Remote)
YQN —Port Reading, NJ
- $80,000 - $120,000 a year
- Full-time
- Remote
- Google Workspace
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Customer Success Manager
Giftogram —Whippany, NJ
- $80,000 - $120,000 a year
- Full-time
- Mid-level
- Office
- 2 years
Quick Apply
Customer Success Manager
Omega Systems —Elmwood Park, NJ
- $85,000 - $100,000 a year
- Remote
- Windows
- 3 years
- Project management
Quick Apply
Client Success Sales and Renewal Manager
Accordant —Florham Park, NJ
- $120,000 - $130,000 a year
- Full-time
- Remote
- Analysis skills
- Project management
- Continuous improvement
Quick Apply
Customer Success Manager
Placer.ai —New York, NY
- $70,000 - $100,000 a year
- Remote
- Bachelor of Science
- Mid-level
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Customer Success Specialist
ALTO USA LLC —Jersey City, NJ
- $66,300 - $69,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Mileage reimbursement
- Disability insurance
Quick Apply
11d
New Customer Acquisition Representative II (R-19220)
Dun & Bradstreet —Florham Park, NJ
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
Client Success Associate
Onshore —New York, NY
- $100,000 - $120,000 a year
- Monday to Friday
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health savings account
Medical Customer Success Representative
Reliable Respiratory —New York, NY
- $30 an hour
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Senior Customer Success Manager
Placer.ai —New York, NY
- $110,000 - $140,000 a year
- Remote
- 5 years
- Bachelor of Science
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Customer Success Associate
Findigs —New York, NY
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- 401(k) 4% Match
Quick Apply
Implementation & Customer Success Manager
Avo —New York, NY
- $110,000 - $130,000 a year
- Remote
- Mid-level
- Travel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply

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Client Success Manager

Preferred Business Systems, Inc. -
Whippany, NJ

Quick Apply

Job Details

Full-time
From $60,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Customer communication
Cross-selling
Client database systems
Time-based sales targets
Account management

Full Job Description

Preferred Business Systems, Inc., a premier technology and solutions provider, is seeking a dynamic and results-driven Account Manager to join our team. This is a relationship-building position measured in client satisfaction. If you enjoy working with people, forging relationships, and advocating persistently, you will find this position highly rewarding.

About the Role

The Client Success Manager is responsible for managing a portfolio of existing clients, ensuring they receive maximum value from our services while identifying opportunities to grow the relationship. This role is focused on client relationships, retention, and upselling—not front-line customer service.

In this position, you will serve as the primary business contact for your assigned accounts, conduct regular business reviews, and work closely with our service/technical teams to ensure client needs are met and revenue targets are achieved.

Key Responsibilities

Client Relationship & Retention

Serve as the primary point of contact for assigned client accounts.
Build and maintain strong, long-term relationships with key client stakeholders (executives, decision-makers, and influencers).
Conduct regular onsite and virtual client “drop-ins” to maintain presence and trust.
Proactively identify and address client issues, risks, and satisfaction drivers to ensure high retention.

Account Growth & Upselling

Own upsell and cross-sell opportunities within assigned accounts to meet or exceed revenue quotas.
Develop and present quotes and proposals for additional services, projects, and upgrades.
Work with clients to align services with their business goals, driving adoption of new solutions and increasing wallet share.
Track and report on pipeline, forecasts, and progress toward growth targets.

QBRs & Strategic Planning

Plan, schedule, and lead Quarterly Business Reviews (QBRs) with key accounts.
Present performance metrics, project status, service improvements, and strategic recommendations.
Translate technical information into business-focused conversations and ROI discussions.
Create and maintain account plans that align with client roadmaps and internal revenue goals.

Collaboration with Service & Technical Teams

Coordinate with service desk, field technicians, and project teams to ensure a high-quality client experience.
Communicate client expectations, timelines, and escalations to internal teams.
Participate in internal meetings to advocate for client needs and prioritize work that impacts client satisfaction and retention.
Ensure clients are informed about ongoing work, tickets, projects, and changes.

Operational & Administrative

Maintain accurate client information, contacts, activities, and opportunities in the CRM/PSA system.
Monitor account health metrics (ticket trends, project status, satisfaction scores, etc.).
Prepare follow-up documentation, summaries, and action items after client meetings and QBRs.
Support the development and refinement of client success processes, playbooks, and best practices.

Qualifications

Required:

3+ years of experience in Client Success, Account Management, or similar role.
Experience in an MSP (Managed Service Provider), IT services, SaaS, or similar service-based industry.
Proven track record of meeting or exceeding upsell/renewal quotas or revenue targets.
Demonstrated experience conducting QBRs or account review meetings with business stakeholders.
Strong client-facing communication skills (written, verbal, and presentation).
Ability to multitask and manage multiple accounts, priorities, and deadlines simultaneously.
Experience working closely with technical/service teams and translating technical language into business terms.
Proficiency with CRM and/or PSA tools (e.g., ConnectWise, Autotask, Salesforce, HubSpot, etc.).

Preferred:

Familiarity with common MSP offerings (managed services, cybersecurity, cloud services, backup/DR, etc.).
Experience building and presenting quotes and proposals.
Background in B2B environments with SMB and mid-market clients.
Basic understanding of IT infrastructure and service delivery.

Key Competencies

Strong relationship-building and client management skills.
Sales-minded with a consultative approach to identifying and closing upsell opportunities.
Highly organized and detail-oriented with strong follow-through.
Comfortable leading meetings with executives and technical stakeholders.
Ability to handle and prioritize multiple clients, tasks, and deadlines.
Problem-solver with a proactive mindset and sense of ownership.
Professional, confident, and calm under pressure.

Performance Metrics

Client retention rate and renewal success.
Upsell/cross-sell revenue and quota attainment.
Client satisfaction/NPS or related metrics.
Completion and quality of QBRs and account plans.
Response time and follow-through on client issues and requests.

Skills

Effectively combine communication skills with industry/company knowledge to articulate Preferred Business Systems’ vision and strategy, while showing our business value and impact to clients.
Ability to conduct B2B presentations.
Excellent analytical, logical thinking, and critical thinking skills.
Ability to explain complex solutions at a high-level.
Excellent sales and customer service skills with proven negotiation skills.
Set and manage appropriate prospect or client expectations regarding proposed solution from presale, sales, and post-delivery.
Strong organizational skills with attention to detail.
Proficient with Microsoft Office Suite or related software.
Ability to work independently and as a member of the sales team.
Understanding of MSP, Security, and Cloud business model.

Preferred Experience:

Experience with quoting tools
Experience with PSA/Ticketing System
Experience with online collaboration tools (ex. ScalePad)

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to travel offsite for client meetings

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Walk me through your experience managing existing client accounts. What types of clients and what size portfolios have you handled?
Have you worked for an MSP, IT services, or similar service-based company? What were the main services you supported?
Tell me about a time you successfully upsold or expanded services with an existing client. What did you sell and how did you approach it?

Ability to Commute:

Whippany, NJ 07981 (Required)

Work Location: In person

Quick Apply

Refine Your Search

client success jobs in springfield, nj

Client Success Manager

Customer Growth and Operations Coordinator

Customer Success Manager

Client Success Representative

Strategic Client Partner, Uber Health

Senior Customer Success Manager (SaaS / HealthTech) – On-Site (NYC, Midtown West)

Customer Success Analyst

Enterprise Client Success Manager

Customer Success Manager(Remote)

Customer Success Manager

Customer Success Manager

Client Success Sales and Renewal Manager

Customer Success Manager

Customer Success Specialist

New Customer Acquisition Representative II (R-19220)

Client Success Associate

Medical Customer Success Representative

Senior Customer Success Manager

Customer Success Associate

Implementation & Customer Success Manager

I want to receive the latest job alert for client success in springfield, nj

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