Top 2 Help desk manager Jobs in Springfield, Or

IT Support Specialist
Sharp Brains LTD —Springfield, OR
- $3,600 - $3,800 a month
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Flexible schedule
Quick Apply
6d
Help Desk Technician
KELLEY CREATE —Springfield, OR
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
Quick Apply

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Alyrica Networks —Philomath, OR
Managing incoming calls and customer service inquiries. Make outbound calls to potential customers as they inquire about our service. CSR I: $18-$21/hour.
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Team Lead - IT Helpdesk - Germain Automotive Partnership
Germain Automotive —Columbus, OH
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The Christian and Missionary Alliance —Reynoldsburg, OH
For employees in the field, reports and escalates systems-level or application-related programming issues to the appropriate technology team employees.
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IT Support Specialist

Sharp Brains LTD -
Springfield, OR

Quick Apply

Job Details

Full-time | Contract
$3,600 - $3,800 a month
6 days ago

Benefits

Flexible schedule

Qualifications

Endpoint Security
Customer communication
Mobile device support
Customer relationship building
GPO
Enterprise software
Laptop (troubleshooting support)
Encryption
Internal employee customer service
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Remote access software
Customer support ticket management
Desktop applications
Mobile device management
Productivity software
Desktop administration
Active Directory
CompTIA A+
Active Directory management
Ticketing system technical support

Full Job Description

JOB DESCRIPTION

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.

Position Responsibilities and Functions

· Provide first/second level contact and problem resolution for customer issues.

· Work with vendors to remediate complex AV issues as needed.

· Provide timely communication on issue status and resolution.

· Maintain ticket updates for all reported incidents.

· Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

· Should have basic knowledge of Mac operating system, to support Apple pc users.

· Install, upgrade, support and troubleshoot for printers, computer hardware.

· Performs general preventative maintenance tasks on computers, laptops, printers.

· Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

· Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

· Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

· This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

· Bachelor’s Degree or equivalent in Computer Science or related field.

· CompTIA A+, Microsoft Certified Professional (MCP) or better.

· Minimum of 2-3 years of IT experience.

· Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

· Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

· Proven analytical, troubleshooting and problem-solving skills.

· Proven ability to multi-task, effectively determine priorities and meet SLA’s.

· Excellent communication relationship-building and internal customer service skills.

· Adaptable and flexible in a fast-changing industry and work environment.

· Willing to work off-hours and weekends when required for projects or emergency support.

Pay: $3,600.00 - $3,800.00 per month

Benefits:

Flexible schedule

Work Location: In person

Quick Apply

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help desk manager jobs in springfield, or

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