Top 23 Inbound call center Jobs in Springfield, Or

Customer Experience Tech Advocate
HUNTER COMMUNICATIONS —Eugene, OR
- $21 - $22 an hour
- 8 hour shift
- Spanish
- English
- Mid-level
- Disability insurance
- Health insurance
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7d
Contact Center Specialist (Remote must live in OR)
Hiregy —Oregon
- $22 - $24 an hour
- Rotating shift
- Remote
- Background check
- High school diploma or GED
- Marketing
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14d
Customer Service Representative
PenFed Credit Union —Eugene, OR
- $19 - $22 an hour
- Overtime
- Computer literacy
- Windows
- Travel
- Paid parental leave
- Disability insurance
Call Center Remote Customer Service Representative
VIMO INC —Eugene, OR
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
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Part-Time Contact Center Multi-Channel Specialist
Peak Credit Union —Eugene, OR
- $18.69 - $28.04 an hour
- Part-time
- Remote
- US work authorization
- Fair chance
- 1 year
- Health savings account
- AD&D insurance
Quick Apply
Dispatcher / Customer Service Representative
A+ Towing —Eugene, OR
- $16 - $18 an hour
- Full-time
- Google Workspace
- Office
- Windows
- Health insurance
- Paid time off
Quick Apply
Customer Service Representative
Graybar Electric Company, Inc. —Eugene, OR
- $22 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- 2 years
- Profit sharing
- Paid holidays
Quick Apply
Personal Lines Concierge
HUB International —Eugene, OR
- $20 - $24 an hour
- Online Application
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Call Center Manager
Bath Concepts Independent Dealers —Eugene, OR
- Weekends as needed
- Mid-level
- Conflict management
- Computer skills
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Inside Sales Representative
HUNTER COMMUNICATIONS —Eugene, OR
- $40,000 a year
- Full-time
- High school diploma or GED
- 1 year
- Associate's degree
- Disability insurance
- Health insurance
Quick Apply
Onboarding Specialist (Onsite)
iHomefinder —Eugene, OR
- $24.05 - $27.00 an hour
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
11d

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Customer Experience Tech Advocate
HUNTER COMMUNICATIONS —Eugene, OR
Serve as the first point of contact for inbound customer calls, chats, and tickets. Coordinate with field technicians and cross-functional teams for on-site…
$21 - $22 an hour
Quick Apply
7d
LEGAL RECOVERY SPECIALIST Lvl 1
Professional Credit Service —Springfield, OR
Receive training to handle inbound and outbound calls with professionalism and courtesy. Negotiate payment arrangements, address customer concerns, and support…
From $20 an hour
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Collections Representative
IQ Ventures —Dublin, OH
Receive inbound and make outbound calls collecting outstanding receivables. Confer with customers by telephone to determine reasons for overdue payments and to…
From $16 an hour
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7d
Inbound Sales Representative - Up to $2,000 Sign-On Bonus!
Entyre Inc. —Columbus, OH
You will own inbound communication, assess client needs, answer questions, document interactions accurately, and coordinate with internal teams when issues need…
$22 - $25 an hour
Quick Apply
4d

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Customer Experience Tech Advocate

HUNTER COMMUNICATIONS -
Eugene, OR

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Job Details

Full-time
$21 - $22 an hour
7 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Telecommunications network troubleshooting
Non-technical user support
Technical support via phone
Phone communication
Equipment troubleshooting
High school diploma or GED
Networking equipment (troubleshooting support)
Customer support
Client interaction via phone calls

Full Job Description

Description:

Better Careers Start Here!
Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service. At Hunter Communications, all employees are provided a rich, fully paid benefit package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with a generous employer match, and numerous bonus opportunities.

ABOUT THE ROLE
Are you passionate about technology and delivering exceptional customer experiences? Hunter Communications is looking for motivated, tech-savvy Customer Support Representatives to join our growing team. Whether you are an experienced networking pro or a sharp call center veteran ready to grow, we want to hear from you.

In this role, you will be the voice of Hunter Communications — helping our customers stay connected, resolving technical issues with confidence, and delivering the kind of service that keeps people coming back.

WHAT YOU WILL DO
Tier 1 Responsibilities:

Serve as the first point of contact for inbound customer calls, chats, and tickets
Identify and troubleshoot basic internet connectivity issues — slow speeds, dropped connections, equipment reboots, and Wi-Fi setup
Verify service outages, check account status, and guide customers through power cycling and device reconnection
Confirm SSIDs, passwords, and proper modem/router connections
Schedule technician appointments for issues requiring an on-site visit
Document all interactions thoroughly in the account system after every call
Escalate complex issues to Tier 2 with a detailed handoff if unsolvable

Tier 2 Responsibilities:

Handle escalated and complex technical issues that go beyond Tier 1 scope
Diagnose slow speeds, intermittent connectivity, packet loss, latency, and signal issues using network diagnostic tools
Troubleshoot Wi-Fi performance, device compatibility, DNS resolution, VoIP, and more
Analyze signal levels and identify root causes of advanced network problems
Coordinate with field technicians and cross-functional teams for on-site resolution
Serve as a knowledge resource and support escalation point for Tier 1 team members
Maintain thorough and accurate documentation on all escalated cases

Requirements:

Education:

High School Diploma or GED Certificate is required and College Experience Recommended

Bilingual:

Bilingual in English and Spanish preferred, with the ability to communicate professionally in both verbal and written interactions.

Required:

Experience in a Tier 1/Tier 2 ISP, networking, or technical troubleshooting environment
Call center experience or equivalent customer-facing support background
Comfortable troubleshooting internet, networking, and equipment issues over the phone
Strong communication skills — able to translate technical concepts into simple, clear language for customers
Reliable, punctual, and able to be live and ready to assist customers at the start of every shift

Preferred:

Familiarity with modem/router configuration, signal diagnostics, DNS, VoIP, or home networking
Experience with CRM or ticketing platforms
A natural problem-solver who takes ownership and follows through

Additional Requirements:

Bilingual proficiency in English and Spanish is preferred, as this role may regularly assist Spanish-speaking customers with account questions, billing, technical support, and service needs.

This is a full-time position working Monday through Friday, 40 hours per week 8am-5pm (eight-hour shifts)

Physical Requirements:
Minimal physical effort under typical office conditions but must occasionally lift and/or move up to 25 lb. Ability to operate standard office equipment. Frequent sitting, talking, hearing and mental concentration for prolonged periods required; use of hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms; specific vision requirements include close vision and the ability to adjust focus, ability to distinguish color in graphs, charts, etc. Must be able to communicate and be understood clearly; hearing ability requirements include ability to interact with employees, the public, elected or appointed officials and outside organizations.

Hunter Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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inbound call center jobs in springfield, or

Customer Experience Tech Advocate

Contact Center Specialist (Remote must live in OR)

Customer Service Representative

Call Center Remote Customer Service Representative

Part-Time Contact Center Multi-Channel Specialist

Dispatcher / Customer Service Representative

Customer Service Representative

Personal Lines Concierge

Call Center Manager

Inside Sales Representative

Onboarding Specialist (Onsite)

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