Position Summary
The Assistant Community Manager is responsible for providing support of the overall operations and sales at the Community with a strong focus on customer service, resident retention, and administrative support. All tasks and work responsibilities are completed while ensuring alignment with the company’s goals and objectives and being EPIC.
Duties and Responsibilities
What you will do:
The qualified individual will work as an integral part of the operations team to perform the following essential job functions:
- Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and forward to the appropriate manager.
- Prepare and distribute resident and community communications including, but not limited to rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
- Support the day-to-day operations of the community including customer service, resident relations, vendor relations, rent collections, and the Community staff.
- Support the Community Manager and increase occupancy through home sales, home leasing, site leasing, and actively marketing the community.
- Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
- Assist in the development of marketing strategies based on the local market and competition.
- Maintain community appearance and ensure repairs are recorded, communicated, and completed on timely basis. This requires regular community inspections and tours.
- Comply with local regulations.
- Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
- Accurate forecasting and reporting of occupancy, sales, etc.
- Attend virtual online meetings via Microsoft Teams and appear on screen with colleagues.
- Position may require flexible hours, nights, and weekends as needed.
- Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.
- Other duties as assigned.
- Assist in lease transactions by generating lease paperwork and guiding a prospect through the lease process.
- Conduct lease signing and new resident orientation for new residents.
- Comply with federal, state and company policies, procedures, and regulations.
- Provide coverage in the event of a vacancy or absence of a Community Manager.
- Position may require flexible hours, nights, and weekends as needed.
- Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.
- Other duties as assigned.
Qualifications
What you should have:
- High school diploma or general education degree (GED).
- Property management office experience preferred.
- Two+ years administrative experience.
- Excellent communication skills including writing and verbal.
- Strong variety of administrative skills including customer service; problem solving; sales or persuasion skills.
- Excellent computer literacy in MS Office suite of products and software applications including Yardi, Rent Manager, Back Office, and Manage America preferred.
- Must maintain an active and valid driver license and clean driving record.
- Must have reliable transportation to work.
- Must maintain an active and working personal mobile phone.
- A growth mindset; always testing and learning.
- Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community.
Compensation
What we have to offer:
We know that happy people are productive and perform. If we take good care of our team, everything else will fall in place. That’s why we offer competitive pay that is commensurate with the market and relevant experience, along with an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K). Certain positions with sales and leasing responsibilities are provided with a commission plan or an override program.
Supervisory Responsibilities
- May directly supervises on-site employees.
- Carries out supervisory responsibilities in accordance with the Cambio’s policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Physical Demands and Work Environment
- Continually required to sit, stand, walk, talk and hear
- Occasionally required to climb, balance, bend, stoop, kneel or crawl
- Continually required to utilize hand and finger dexterity
- Occasionally work around fumes, airborne particles, or toxic chemicals
- Occasionally exposure to outside weather conditions
- The employee must occasionally lift and /or move more than 20 pounds.
Equal Opportunity Employer
At Cambio, we don’t just accept difference – we celebrate it! We are committed to creating an inclusive environment for all employees and seek to support the diverse cultures, perspectives, skills, and experiences of our staff.
Cambio is an equal opportunity employer where hiring is based solely on a person's merit and qualifications directly related to professional competence. Cambio does not discriminate against any applicant or employee based on their race, creed, color, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, medical condition, or any other non-merit factor protected by law.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Unsolicited resumes from third party agencies will not be accepted.
