Top 26 Mortgage customer success Jobs in Springfield Ma

Citizens Banker
Citizens Financial Group —Springfield, MA
- $25.00 - $31.25 an hour
- Weekends as needed
- Background check
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Banking Center Specialist
Country Bank for Savings —Ludlow, MA
- $22 - $29 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- 401(k)
- Tuition reimbursement
Quick Apply
6d
Sales Training Program – Reverse Mortgage Loan Officer
Mutual of Omaha Mortgage —Hartford, CT
- From $100,000 a year
- Full-time
- Entry level
- Paid holidays
- Health insurance
Quick Apply
7h
FVP - Cash Management Group
PeoplesBank —Holyoke, MA
- $175,000 - $200,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
Property Administrator
CBRE —Hartford, CT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
12d
Loan Originator
USA Mortgage Network —Springfield, MA
- Spanish
- Customer service
- Mid-level
Mortgage Loan Officer – Member Advantage Mortgage
UMassFive College Federal Credit Union —East Longmeadow, MA
- $50,000 - $300,000 a year
- Full-time
- Mid-level
- Finance
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
Assistant Store Manager - Amherst
TD Bank —Amherst, MA
- $29.75 - $44.50 an hour
- Full-time
- Writing skills
- Basic math
- Mid-level
- Health insurance
- Paid time off
Assistant Branch Manager
bankESB —Holyoke, MA
- $26.00 - $29.50 an hour
- Extended hours
- Computer literacy
- Writing skills
- Mid-level
Financial Solutions Advisor Registration Candidate - Bloomfield Financial Center
Bank of America —Bloomfield, CT
- $28.85 - $33.65 an hour
- Full-time
- Background check
- Customer service
- Mid-level
Mortgage Market Manager
Citizens Financial Group —Springfield, MA
- $200,000 - $300,000 a year
- Full-time
- Background check
- Bachelor's degree
- Criminal background check
- Health insurance
- Dental insurance
Financial Solutions Advisor - Pioneer Valley Market
Bank of America —Avon, CT
- $70,000 - $80,000 a year
- Full-time
- Background check
- Writing skills
- Mid-level
1d
Personal Banking Rep
Beacon Bank —West Hartford, CT
- $20.00 - $28.90 an hour
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Asst Branch Manager
Greenfield Savings —Northampton, MA
- $24.32 - $34.39 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
6d
Store Supervisor - Amherst
TD Bank —Amherst, MA
- $24.00 - $33.50 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Residential
- Health insurance
- Paid time off
Retail Banker II - West Hartford, CT (Sedgwick Plaza)
TD Bank —West Hartford, CT
- $23.25 - $30.75 an hour
- Full-time
- Basic math
- Mid-level
- Office
- Health insurance
- Paid time off
Investment Actuary - Cigna Investment Management - Hybrid
The Cigna Group —Bloomfield, CT
- $137,900 - $229,800 a year
- Online Application
- Hybrid work
- CPA
- Bachelor of Science
- Office
- Paid holidays
- Health insurance
Senior Banker - Avon, CT
PeoplesBank —Avon, CT
- $24.00 - $24.75 an hour
- Weekends as needed
- Computer literacy
- Office
- High school diploma or GED
- On-the-job training
Mortgage Loan Officer
Citizens Financial Group —West Hartford, CT
- Full-time
- Background check
- Computer literacy
- Bachelor of Science
- Health insurance
- Dental insurance
Home Lending Enterprise Retail Sales Manager
KeyBank National Association —East Hartford, CT
- Full-time
- Hybrid work
- 5 years
- Writing skills
- Office
12h

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mortgage customer success jobs near springfield ma

Citizens Banker

Citizens Financial Group -
Springfield, MA

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Job Details

Full-time
$25.00 - $31.25 an hour

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Client relationship management
Financial sales
Customer relationship building
Phone communication
High school diploma or GED
Needs-based selling
Computer skills
Customer interaction during outreach
Client interaction via phone calls

Full Job Description

Job Description

Job ID 47749 Full/Part Time Full Time Shift 1ST Posting Start Date 06/26/2026 Posting End Date 08/01/2026

Description

Starting Salary: $25 / hour and up

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

What you'll do

Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you!

Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.

You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You’ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

High School degree or GED required
2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
Ability to effectively ask questions and identify needs to improve the customer relationship
Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
Demonstrated skills in using digital technology to support the delivery of business goals
Aptitude to problem solve and provide solutions to customer issues
Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
Self-motivated, confident and ability to multitask effectively
Ability to work branch hours, which can include weekends and evenings
Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.
Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.

Preferred skills/experience

1 year cash handling experience

Hours and Work Schedule

Hours per Week: 40
Work Schedule: Varies with branch needs and may include weekends and evenings
Pay Transparency: The salary range for this position is $25.48 – $31.25/per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Awards We've Received

Dave Thomas Foundation’s Best Adoption-Friendly Workplace

Disability:IN World's Top Disability Inclusive Business

Glassdoor
Best Place to Work in Consulting, Finance & Insurance

Human Rights Campaign Corporate Equality Index 100 Award

Newsweek America's Most Charitable Company

The Banker's
US Bank of the Year

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Refine Your Search

mortgage customer success jobs in springfield ma

Citizens Banker

Banking Center Specialist

Sales Training Program – Reverse Mortgage Loan Officer

FVP - Cash Management Group

Property Administrator

Loan Originator

Mortgage Loan Officer – Member Advantage Mortgage

Assistant Store Manager - Amherst

Assistant Branch Manager

Financial Solutions Advisor Registration Candidate - Bloomfield Financial Center

Mortgage Market Manager

Financial Solutions Advisor - Pioneer Valley Market

Personal Banking Rep

Asst Branch Manager

Store Supervisor - Amherst

Retail Banker II - West Hartford, CT (Sedgwick Plaza)

Investment Actuary - Cigna Investment Management - Hybrid

Senior Banker - Avon, CT

Mortgage Loan Officer

Home Lending Enterprise Retail Sales Manager

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