About Us:
Intelvio is a leading provider of medical training and certification programs dedicated to preparing healthcare professionals for success. Our mission is to deliver exceptional learning experiences and support that empowers students to begin their careers in phlebotomy, medical administrative assistant, and pharmacy technician work.
We are seeking people who are passionate about helping others, thrive in a fast-paced environment, and can communicate effectively with empathy and professionalism at all times.
About the Role:
The Inbound Admissions Advisor serves as the first point of contact for individuals expressing interest in our medical training programs. You will focus on responding to inquiries, providing expert guidance, and helping prospective students navigate the admissions process from first contact through enrollment. This is a full-time, on-site position.
Key Responsibilities:
- Respond to inbound inquiries via phone and follow-up methods in a courteous and professional manner.
- Conduct admissions consultations with prospective students to understand their goals, answer questions, and explain program benefits and outcomes.
- Guide students through the admissions process, including registration steps, financial resources, and program timelines.
- Manage any follow-up communications to support students throughout the decision-making process.
- Maintain detailed and accurate records of student interactions in the CRM system.
- Collaborate with internal departments to ensure a seamless and supportive experience for each prospective student.
- Meet or exceed daily and monthly metrics for responsiveness and registrations.
- Stay up to date on all program offerings, start dates, tuition details, and career opportunities.
- Learn and use various systems, technologies, etc., effectively and efficiently.
Professional Conduct:
As a representative of our institution, the Inbound Admissions Advisor is expected to uphold the highest standards of professionalism, including:
- Respectful, honest, and ethical communication at all times.
- Commitment to protecting student privacy and handling information with discretion.
- Fostering a supportive and encouraging experience for every prospective student.
- Representing Intelvio’s values: Integrity, Vitality, Empathy and Excellence.
Core Competencies:
To succeed in this role, Advisor should exhibit competency in the following key areas:
- Communication: Offering clear, honest, and transparent communication reflects personal and organizational integrity. We do what we say we’ll do.
- Time Management: Meeting commitments and being punctual shows reliability and accountability, which are key aspects of integrity.
- Owner Mindset: Taking initiative, being proactive, and treating the business as your own reflects energy and drive.
- Solution Mindset: Actively overcoming obstacles with curiosity, determination, and creativity with energy and vitality.
- Customer Focus: Understanding and meeting customer needs with empathy and effectiveness.
- Team Collaboration: Being considerate and cooperative with teammates, reflecting empathy and emotional intelligence.
- Resilience: Taking the initiative to adapt to evolving industry conditions, departmental processes, and customer expectations, with a self-assured steadiness to meet demands.
- Product Knowledge: Taking initiative to develop an excellent and ongoing understanding of programs and products.
Required:
- 1–3 years of inbound sales, customer service, or call center experience, ideally in a healthcare or training environment.
- Strong verbal and written communication skills with a professional and empathetic phone manner.
- Proven ability to meet or exceed sales targets.
- Experience using CRM systems (e.g., Salesforce, HubSpot) and basic office software (Microsoft Office, Google Suite, etc.)
- High school diploma or equivalent (associate or bachelor’s degree a plus).
- Writing sample (for student-facing emails).
What We Offer:
- Uncapped commission.
- Comprehensive health, dental, and vision insurance.
- 4 weeks of paid time off annually.
- An opportunity to make a meaningful impact in a rapidly growing organization.
Our Commitment to Diversity:
We are proud to have a diverse team and are committed to fostering an inclusive and equitable workplace.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
