SkillBridge Team Leader - Store Manager
Location: District 4 - Springville/Arcade, NY Area
Regional (Final placement aligned within designated market)
Duration: 12–16 weeks (up to 180 days)
Schedule: Training schedules will reflect real-world retail operations and may include evenings, weekends, and varied shifts as participants progress.
Type: Full-time, on-the-job training
About Us
Crosby’s is a growing convenience retail organization committed to delivering exceptional customer experiences through quality products, clean and welcoming stores, and strong community presence. With locations across Western and Central New York, as well as Pennsylvania, Crosby’s is built on a foundation of core values including honesty, customer focus, teamwork, and entrepreneurial spirit.
As part of its commitment to workforce development and community impact, Crosby’s is proud to support transitioning service members through the SkillBridge program by providing structured training, hands-on experience, and a clear pathway into meaningful civilian careers in retail leadership and operations.
Program Overview
The Crosby’s Store Leadership SkillBridge Program is a structured, hands-on training experience designed to prepare transitioning service members for a Team Leader (Store Manager) role.
Participants will progress through Crosby’s established training framework, beginning with foundational store operations and advancing through increasing levels of responsibility, including Shift Leader and Assistant Team Leader competencies. This approach ensures a comprehensive, ground-up understanding of store operations, team dynamics, and performance expectations.
Through a combination of job shadowing, guided learning, structured training modules, and progressively increased responsibility, participants will develop the skills required to lead store operations independently.
Upon successful completion of the SkillBridge program, participants may be considered for a full-time Team Leader (Store Manager) position at one of Crosby’s locations within the designated region, based on performance and business needs.
Training Objectives
By the end of the program, participants will be able to:
Independently lead store operations in alignment with company standards
Coach, develop, and hold team members accountable to performance expectations
Deliver a high-quality, consistent customer experience aligned with Crosby’s brand standards
Manage key operational and financial performance indicators, including sales, labor, and expenses
Ensure full compliance with safety, food service, and regulatory standards
Demonstrate readiness to operate as a Team Leader (Store Manager) within a multi-unit retail environment
Learning & Mentorship Focus
Participants will receive structured support throughout the program, including:
Direct mentorship from Team Leaders and District Leaders
Hands-on, competency-based training aligned with Crosby’s internal training framework
Completion of structured operational and compliance training modules (including online learning components)
Progressive responsibility aligned with demonstrated skill development
Regular feedback, coaching, and performance evaluation
Exposure to multiple store environments within the region
This structured approach ensures participants gain both the operational expertise and leadership capability required to successfully transition into a civilian management role.
Key Training Areas
Participants will gain experience across the following core areas:
Customer Experience
Delivering service aligned with Crosby’s key standards: Quality, Availability, Timeliness, Friendliness, Cleanliness, and Value
Supporting brand consistency and customer engagement
Store Operations
Execute daily store procedures in alignment with company standards
Demonstrate proficiency in food service operations, safety, and compliance
Manage inventory, merchandising, and product availability
Follow established procedures for receiving, reporting, and operational execution
Financial Acumen
Develop understanding of store-level financial performance
Monitor and support sales, labor, and expense management
Execute cash handling, reporting, and audit procedures accurately
Team Leadership
Coaching and mentoring associates
Understanding scheduling and staffing needs
Supporting hiring and onboarding processes
Safety & Compliance
Lead shifts and support daily team execution
Coach, mentor, and provide feedback to associates
Support hiring, onboarding, and training processes
Foster a positive, accountable, and team-oriented culture
Location & Flexibility
Participants will be assigned to a primary home store within their designated region.
To support development, participants may also gain experience at nearby locations within a reasonable commuting distance, providing exposure to different store environments and operational needs.
Final placement will be aligned based on business needs and participant preferences within the region.
The Ideal Candidate
Key Attributes for Success
Leadership Mindset: Leads by example and fosters a positive, accountable team culture
Customer Focus: Committed to delivering a high-quality, consistent customer experience
Adaptability: Comfortable navigating changing priorities and dynamic environments
Ownership Mentality: Takes initiative and demonstrates responsibility for outcomes
Team-Oriented Approach: Values collaboration, communication, and mutual respect
Basic Qualifications
At least 21 years of age
Active-duty service member approved for DoW SkillBridge participation
Demonstrated leadership experience in a military or civilian setting
Strong communication, decision-making, and problem-solving skills
Ability to perform in a fast-paced, customer-focused environment
High level of accountability, professionalism, and integrity
Willingness to learn, adapt, and take on increasing responsibility
Valid driver’s license and reliable transportation (as applicable)
Must meet minimum age requirements based on state regulations and position responsibilities
Preferred Experience (Not Required)
Experience in retail, operations, logistics, food service, or other customer-facing environments
ServeSafe Food Protection Manager Certification
Prior experience leading teams, managing schedules, or overseeing daily operations
Exposure to performance metrics, inventory management, or financial accountability
Interest in pursuing a long-term career in retail, operations, or multi-unit leadership
Post SkillBridge Employment
Participants who successfully complete the SkillBridge program may be evaluated for full-time employment as a Store Manager - Team Leader with Crosby’s, based on performance, demonstrated competencies, and business needs within the designated region.
Compensation: $62,000 - $65,500 (final offer based on experience, qualifications, and location)
Benefits: Eligible full-time employees may have access to a comprehensive benefits package, which may include:
Health, dental, and vision insurance
Paid time off and holidays
401(k) retirement plan with company match (if applicable)
Tuition reimbursement
Employee discounts and additional company-sponsored programs
Ongoing training and career development opportunities
