THE EASTERLY [ST. THOMAS] - FLOOR MANAGER
[Full-Time Qualification Required. Terms and Conditions Apply]
- NO LATE NIGHTS
- HOLIDAY CLOSURES [THANKSGIVING DAY & CHRISTMAS DAY]
PERKS
- Group Health Insurance - 50/50 Employee/Employer Contribution
- Access to Group Plan(s) including health, dental, vision, life AD&D
- Paid Time Off / Unpaid time off / Paid Sick Days
- Dining discounts at home establishments & cross company locations.
THE ATMOSPHERE
The Easterly St. Thomas is a waterfront dining oasis offering innovative craft cocktails and wood-fired cuisine representative of the rustic Caribbean. The menu is ocean-to-table focused and utilizes locally grown produce and local flavors to complement the dishes. The Easterly offers one of the Virgin Island’s most robust beverage programs with unique handcrafted cocktails, twists on Caribbean favorites, and an extensive list of craft beers & wine. Tucked away in an oasis of palm trees and rich greenery, the restaurant exudes a Bohemian-island vibe, and offers a social, vibrant and interactive dining experience.
THE IDEAL MATCH
The ideal candidate is a practiced problem solver, maintains a calm demeanor under pressure, persists in getting the job done, and enjoys coaching and working alongside a large team to improve performance and increase retention. The Floor Manager helps lead the successful FOH operations and create an environment of fun, warm and relaxed hospitality. The right person will have excellent interpersonal skills to build rapport with employees and guests. They will be energetic and passionate about the restaurant industry with the ability to manage and inspire staff. The Floor Manager thrives in a fast-paced environment and understands what it takes to succeed in a dynamic restaurant. This person must be self-motivated, dedicated, and have a strong passion for food and beverage. Our core value of genuine hospitality starts with our employees, and we are seeking a dedicated, enthusiastic, and ambitious leader to help guide our team.
BALANCED HOSPITALITY
The Easterly brings a fresh, vibrant take on coastal Caribbean dining—where tropical, bohemian vibes meet elevated experiences. This concept is not just a restaurant – but a destination that blends music, sunshine, innovation, and top-tier hospitality into unforgettable moments. We’re laid-back but dialed-in. Professional but never stuffy. Every guest is welcomed like family—and we take that seriously.
KEY ACCOUNTABILITIES
- Lead the FOH staff in the successful operation of service while embodying the restaurant’s values and culture.
- Train, supervise and manage all FOH staff, direct work assignments and allocate tasks. Determine the systems to be used to maintain proper service standards.
- Monitor and encourage the development of staff skills.
- Enforce company policies, including policies relating to the conduct of staff. Appraise FOH staff productivity and efficiency.
- Evaluate employee performance, provide feedback to employees, and discipline employees as necessary. Help and inspire each employee to reach their greatest potential.
- Assist with candidate interviews, new-hire selection, and recommendations for hiring, firing, advancement, and promotion of FOH staff.
- Create a positive work environment for all FOH staff. Promote cohesive teamwork between all employees.
- Receive complaints or grievances from FOH staff and resolve disputes when they arise.
- Provide an extraordinary customer service experience by making good management decisions based on knowledge, training, and resources provided by the restaurant.
- Open and close the restaurant.
- Ensure compliance with operational standards, health department regulations and all federal/state/local laws.
- Always follow and enforce company policies and procedures.
- Communicate service standards, procedures, and systems to FOH staff. Ensure all staff are operating in strict accordance with the restaurant’s recipes.
- Prepare and send daily reports at the end of each shift.
- Perform manager specific duties as assigned, including management of beer, liquor, and wine programs, scheduling, and staff education.
- Communicate with Head Chef and/or Chef on Duty about all kitchen-related issues, menu changes and updates relating to daily service.
- Control the flow of service.
- Deal with guest complaints as necessary.
- Develop business management and accounting skills by training with AGM and GM.
- Perform other duties and responsibilities as required or requested.
ROLE REQUIREMENTS
- Self-discipline, initiative, leadership ability, and outgoing nature.
- Exceptional communication skills.
- Strong computer skills.
- Minimum 1-2 years of experience in a supervisory position for a full-service, high volume dining restaurant.
- Ability to work flexible hours, including nights, weekends and holidays as needed.
OUR DNA
At our core, we live by values that shape every interaction, decision, and experience. We offer competitive pay and a culture that values growth. From day one, we’re committed to your personal and professional development through hands-on experience, ongoing training, and clear opportunities to advance. At Ballast Hospitality, when you grow, we grow.
- Integrity is everything. Without it, nothing else matters. We lead with honesty, accountability, and trust. Always doing the right thing, even when no one’s watching.
- We invest in growth. Continuous training and development aren’t extras; they’re essential to our shared success. We see ongoing learning and development as an investment, not just in our team, but in our future.
- Creativity drives innovation. Innovation starts with imagination. We embrace fresh ideas and bold thinking to stay ahead and stand out.
- Happy teams serve better. A happy, supported, and professional team creates the kind of guest experience that sets us apart and empowers us to deliver exceptional experiences
- We deliver legendary service. The kind of personalized care that turns moments into memories, experiences guests can’t forget, and rave about long after they leave.
- Work hard, stay sharp, and have fun. We bring passion and professionalism to everything we do while keeping it light, positive, and full of energy. Excellence and enjoyment go hand-in-hand
EQUAL OPPORTUNITY EMPLOYER | COME AS YOU ARE
At The Easterly, we believe great hospitality starts with great people, and that means all people. We don’t care what you look like, where you’re from, who you love, or how you identify. If you have good energy and a passion for making people feel welcome, you’ve got a spot on our team. No judgment. No discrimination. Just good vibes and equal opportunity for all.
READY TO SET THE VIBE?
If you’re a passionate hospitality-driven leader with a creative eye and ready to help shape the experience at one of St.
Thomas’s most exciting destinations—this is your moment.
Join Ballast Hospitality in creating standout dining experiences that celebrate sunshine, culture, and connection—one guest at a time. We look forward to meeting you!
