Top 12 Technology support Jobs in St. Cloud, Mn

Information Technology Specialist II
Falcon National Bank —Saint Cloud, MN
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Mentoring
Quick Apply
14d
Geek Squad Agent (Retail Store)
Best Buy —Saint Cloud, MN
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
9d
Technical Support Scientist II
CEDENT —Saint Cloud, MN
- Monday to Friday
- Background check
- Pass drug screening
- Mid-level
SOLAR PV Support Specialist - Solar Experience IS A MUST
EDGE Energy —United States
- $21 - $23 an hour
- Full-time
- Mid-level
- Residential
- Travel
- Health insurance
- Dental insurance
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Fire Data Analyst and Technology Specialist
City of St. Cloud —Saint Cloud, MN
Valid Minnesota driver’s license. Develop reports on Computer Aided Dispatch (CAD) data and response times, apparatus and equipment maintenance, risk management…
From $67,819 a year
3d
Network/Desktop Administrator
Pan O Gold Baking Company —Saint Cloud, MN
This role provides technical support to end-users and collaborates with other IT teams to ensure seamless and efficient operations.
$60,000 - $90,000 a year
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9d

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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Information Technology Specialist II

Falcon National Bank -
Saint Cloud, MN

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year
14 days ago

Qualifications

Bachelor's degree
Computer hardware
Organizational skills
Desktop administration
Time management

Full Job Description

Position Overview:

The Information Technology Specialist II provides Tier 2 technical support and independently maintains the organization’s technology systems to ensure secure, efficient, and reliable daily operations. This position serves as the first point of escalation for complex technical issues and resolves tickets requiring advanced knowledge of Microsoft Cloud and hybrid systems, including Microsoft Entra, Exchange, Intune, Defender, and related on‑premises infrastructure.

The IT Specialist II monitors, assesses, and troubleshoots computer systems, networks, hardware, software, devices, and connectivity, including WAN/LAN environments, firewalls, network switches, and backup systems. This role performs system installations, configurations, updates, and upgrades; supports disaster recovery and backup processes; monitors security controls and compliance requirements; and assists with routine system administration tasks.

The IT Specialist II provides technical support and training to employees across all locations, manages user account changes throughout the employee life cycle, maintains accurate documentation and IT inventory, and assists with internal procedure development. In addition, this position mentors IT Specialist I staff, collaborates with vendors and internal partners, assists with cost forecasting for technology replacements, and escalates issues to the System Administrator as appropriate to safeguard the organization’s technology, data, and operations.

Position Responsibilities & Duties

Serve as trainer, mentor and first escalation point for level I specialists.
Resolve complex tickets using Microsoft Cloud Systems to include MS Entra, MS Exchange, MS Intune and MS Defender.
Perform basic administration of all Cloud and On-premises Systems.
Act as backup to the System Administrator with Cloud Systems and Network Infrastructure.
Diagnose and resolve hardware and software issues related to Microsoft operating systems, Microsoft Office Suite, and other Microsoft applications.
Daily routine work on PCs/Laptops/Workstations and peripherals in corporate environment. This includes installation of equipment, configuration and maintenance.
Analyze, run diagnostic testing, and follow up to resolve reported issues.
Educate end-users on basic IT best practices and provide training on using Microsoft applications effectively.
Monitor security certificates and company compliance with requirements.
Provide first-level technical support to end-users via phone, email, or in person.
Coordinate and provide training and equipment setup support at all Falcon National Bank locations as needed.
Manage changes to user accounts in all systems due to hiring, dismissal, transfers, promotions, etc.
Maintain accurate documentation of support requests, troubleshooting steps and solutions in the ticketing system.
Install and update company software and hardware as needed.
Identify network problems or application issues and escalate to appropriate resources in a timely, professional manner.
Develop internal documentation of procedures.
Anticipate and report the cost of replacing or updating computer items.
Assist in data analysis and reporting as needed.
Perform routine system monitoring and maintenance tasks, such as system updates, antivirus scans, and data backups.

Experience & Skills

2+ years' experience in technical support roles, providing support for Microsoft operating systems and applications.
2- or 4-year degree in Information Technology or related field, or combination or work-related experience and education.
Advanced knowledge of Microsoft Windows operating systems and Microsoft Office 365 Suite of products.
Advanced knowledge of Azure Active Directory, Teams, and Microsoft Endpoint Manager Preferred
Working knowledge of relevant operating systems, software, and programming.
Excellent problem-solving and critical thinking skills.
Good organization, time management and prioritization.
Efficient troubleshooting abilities.
Effective communication skills, including speaking, writing and active listening.
Great customer service and interpersonal skills.
Read and understand technical manuals.
Multi-task and prioritize projects effectively.

Work Location: St Cloud – Hybrid

Pay: $60,000-$80,000 per year

Starting pay is determined based on several factors, which can include the candidate’s experience, qualifications, skills, and geographic area.

Falcon National Bank is committed to equal employment opportunity for all employees and applicants and prohibits discrimination and harassment. It is the company’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, religion, age, sex, national origin, disability status, genetics, public assistance, protected veteran status, sexual orientation, familial status, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pay: $60,000.00 - $80,000.00 per year

Work Location: In person

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technology support jobs in st. cloud, mn

Information Technology Specialist II

Geek Squad Agent (Retail Store)

Technical Support Scientist II

SOLAR PV Support Specialist - Solar Experience IS A MUST

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