Top 7 Technology support specialist Jobs in St. Cloud, Mn

Information Technology Specialist II
Falcon National Bank —Saint Cloud, MN
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Mentoring
Quick Apply
12d
Associate Customer Service Technical Specialist
Wolters Kluwer —Saint Cloud, MN
- $47,600 - $81,250 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Commuter assistance
- Paid parental leave
VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)
Govcio LLC —United States
- $140,000 - $150,000 a year
- Full-time
- Remote
- 11+ years
- Bachelor's degree
- Mentoring

More jobs to discover

Find similar jobs that you might be interested in.

Auto Parts Sales & Technical Support Specialist
Diesel Conversion Specialists —Hutchinson, MN
Provide excellent service to customers by answering all calls according to company policy, verifying communication relayed to customers is accurate, and follow-…
From $60,000 a year
Quick Apply
Associate Customer Service Technical Specialist
Wolters Kluwer —Saint Cloud, MN
BA/BS degree in Computer Science, BCIS or related field or equivalent work-related experience. The Associate Customer Service Technical Specialist is…
$47,600 - $81,250 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Information Technology Specialist
City of Grandview Heights —Grandview Heights, OH
Ability to effectively communicate technical concepts to technical and non-technical end-users. Two years of experience in information technology or an…
$31.25 - $45.67 an hour
13d
IT Support Specialist
Mid-City Electric —Westerville, OH
1-3 years of experience in help desk or technical support roles. Act as the on-site technician to resolve physical IT issues and keep systems running smoothly.
$25 - $29 an hour
Quick Apply
7d

Show more jobs in cities nearby

I want to receive the latest job alert for technology support specialist in st. cloud, mn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technology support specialist jobs near st. cloud, mn

Customer Service Representative jobs in Saint Cloud, MN

Senior Administrative Assistant jobs in San Diego, Ca

Senior Administrative Assistant jobs in Stony Brook, Ny

Senior Product Manager jobs in Austin, Tx

Part Time Administrative Assistant jobs in Virginia Beach, Va

Senior Administrative Assistant jobs in Aurora, Co

Dental Assistant jobs in Albuquerque, Nm

Customer Service Representative jobs in Fort Worth, Tx

Customer Service jobs in Melbourne, Fl

Customer Service Representative jobs in Queens, Ny

Customer Service Representative jobs in Gurnee, Il

Customer Service Representative jobs in Syracuse, Ny

Answering Service jobs in Remote

Customer Service Representative jobs in Milwaukee, Wi

Customer Success Manager jobs in Portland, Or

Senior Information Technology Specialist jobs in California

Senior Information Technology Specialist jobs in Baton Rouge, La

Sports Technology jobs in Pittsburgh, Pa

It Support Specialist jobs in Boston, Ma

Community Support Specialist jobs in St. Louis, Mo

Information Technology Specialist II

Falcon National Bank -
Saint Cloud, MN

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year
12 days ago

Qualifications

Bachelor's degree
Computer hardware
Organizational skills
Desktop administration
Time management

Full Job Description

Position Overview:

The Information Technology Specialist II provides Tier 2 technical support and independently maintains the organization’s technology systems to ensure secure, efficient, and reliable daily operations. This position serves as the first point of escalation for complex technical issues and resolves tickets requiring advanced knowledge of Microsoft Cloud and hybrid systems, including Microsoft Entra, Exchange, Intune, Defender, and related on‑premises infrastructure.

The IT Specialist II monitors, assesses, and troubleshoots computer systems, networks, hardware, software, devices, and connectivity, including WAN/LAN environments, firewalls, network switches, and backup systems. This role performs system installations, configurations, updates, and upgrades; supports disaster recovery and backup processes; monitors security controls and compliance requirements; and assists with routine system administration tasks.

The IT Specialist II provides technical support and training to employees across all locations, manages user account changes throughout the employee life cycle, maintains accurate documentation and IT inventory, and assists with internal procedure development. In addition, this position mentors IT Specialist I staff, collaborates with vendors and internal partners, assists with cost forecasting for technology replacements, and escalates issues to the System Administrator as appropriate to safeguard the organization’s technology, data, and operations.

Position Responsibilities & Duties

Serve as trainer, mentor and first escalation point for level I specialists.
Resolve complex tickets using Microsoft Cloud Systems to include MS Entra, MS Exchange, MS Intune and MS Defender.
Perform basic administration of all Cloud and On-premises Systems.
Act as backup to the System Administrator with Cloud Systems and Network Infrastructure.
Diagnose and resolve hardware and software issues related to Microsoft operating systems, Microsoft Office Suite, and other Microsoft applications.
Daily routine work on PCs/Laptops/Workstations and peripherals in corporate environment. This includes installation of equipment, configuration and maintenance.
Analyze, run diagnostic testing, and follow up to resolve reported issues.
Educate end-users on basic IT best practices and provide training on using Microsoft applications effectively.
Monitor security certificates and company compliance with requirements.
Provide first-level technical support to end-users via phone, email, or in person.
Coordinate and provide training and equipment setup support at all Falcon National Bank locations as needed.
Manage changes to user accounts in all systems due to hiring, dismissal, transfers, promotions, etc.
Maintain accurate documentation of support requests, troubleshooting steps and solutions in the ticketing system.
Install and update company software and hardware as needed.
Identify network problems or application issues and escalate to appropriate resources in a timely, professional manner.
Develop internal documentation of procedures.
Anticipate and report the cost of replacing or updating computer items.
Assist in data analysis and reporting as needed.
Perform routine system monitoring and maintenance tasks, such as system updates, antivirus scans, and data backups.

Experience & Skills

2+ years' experience in technical support roles, providing support for Microsoft operating systems and applications.
2- or 4-year degree in Information Technology or related field, or combination or work-related experience and education.
Advanced knowledge of Microsoft Windows operating systems and Microsoft Office 365 Suite of products.
Advanced knowledge of Azure Active Directory, Teams, and Microsoft Endpoint Manager Preferred
Working knowledge of relevant operating systems, software, and programming.
Excellent problem-solving and critical thinking skills.
Good organization, time management and prioritization.
Efficient troubleshooting abilities.
Effective communication skills, including speaking, writing and active listening.
Great customer service and interpersonal skills.
Read and understand technical manuals.
Multi-task and prioritize projects effectively.

Work Location: St Cloud – Hybrid

Pay: $60,000-$80,000 per year

Starting pay is determined based on several factors, which can include the candidate’s experience, qualifications, skills, and geographic area.

Falcon National Bank is committed to equal employment opportunity for all employees and applicants and prohibits discrimination and harassment. It is the company’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, religion, age, sex, national origin, disability status, genetics, public assistance, protected veteran status, sexual orientation, familial status, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pay: $60,000.00 - $80,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technology support specialist jobs in st. cloud, mn

Information Technology Specialist II

Associate Customer Service Technical Specialist

VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for technology support specialist in st. cloud, mn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected