Top 65 Customer service representative Jobs in St. Joseph, Mo

Agent Services Representative
Americo Financial Life and Annuity —Saint Joseph, MO
- Full-time
- Mid-level
- Experience equivalent to degree accepted
- In-person
Quick Apply
6d
Customer Experience Center Associate
Americo Financial Life and Annuity —Saint Joseph, MO
- Full-time
- Experience equivalent to degree accepted
- In-person
- 1 year
- Life insurance
Quick Apply
6d
Bi-Lingual Customer Service Representative (Spanish & English)
QC Holdings, Inc./LendNation —Saint Joseph, MO
- $18 an hour
- Full-time
- 18 years or older
- Spanish
- 11+ years
- Health savings account
- Paid holidays
Quick Apply
8h
Customer Service Representative
St. Joseph Missouri —Saint Joseph, MO
- $19.21 an hour
- Microsoft Word
- Background check
- Microsoft Excel
12d
Customer Service Representative
City of St. Joseph —Saint Joseph, MO
- $19.21 an hour
- Microsoft Word
- Background check
- Microsoft Excel
Quick Apply
12d
Customer Service Associate
Walgreens —Saint Joseph, MO
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
3d
Customer Service Representative St Joseph, MO
Alorica —Saint Joseph, MO
- $15 - $17 an hour
- Full-time
- High school diploma or GED
- Entry level
- Paid training
- Health savings account
Member Services Representative
American Angus Association —Saint Joseph, MO
- Full-time
- Office
- Experience equivalent to degree accepted
- Business
6h
Customer Service Associate - Temporary
Walgreens —Saint Joseph, MO
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
7d
Customer Service Associate I
Dollar Tree —Saint Joseph, MO
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative – Insurance Office
Adlee Conaway American Family Agency —Saint Joseph, MO
- $18 - $20 an hour
- Full-time
- Background check
- Office
- US work authorization
Quick Apply
5d
Customer Service Representative
QC Holdings, Inc./LendNation —Saint Joseph, MO
- $17.50 an hour
- Full-time
- 18 years or older
- 11+ years
- Driver's License
- Health savings account
- Paid holidays
Quick Apply
Customer Service Associate I
Family Dollar —Saint Joseph, MO
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative
St. Joe Petroleum - Fastgas —Saint Joseph, MO
- 18 years or older
- Writing skills
- Basic math
- Profit sharing
- Health insurance
Quick Apply
Customer Service Representative Adlee Conaway Agency
Adlee Conaway American Family Agency —Saint Joseph, MO
- $15 - $21 an hour
- Full-time
- In-person
- Communication skills
- Entry level
Quick Apply
customer service associate
Family Dollar —Saint Joseph, MO
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service/Sales
Home Depot —Saint Joseph, MO
- Entry level
Pro Customer Service/Sales
Home Depot —Saint Joseph, MO
- Entry level
- Commercial
Director, Customer and Agent Services
Americo Financial Life and Annuity —Saint Joseph, MO
- Full-time
- 5 years
- Experience equivalent to degree accepted
- In-person
Quick Apply
6d
Supervisor, Customer Experience Center
Americo Financial Life and Annuity —Saint Joseph, MO
- Full-time
- Mid-level
- Leadership
- 2 years
Quick Apply
6d

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Agent Services Representative

Americo Financial Life and Annuity -
Saint Joseph, MO

Quick Apply

Job Details

Full-time
6 days ago

Qualifications

Mid-level
1 year
Communication skills

Full Job Description

Agent Services Representative

Agent Services | St. Joseph, Missouri

Position Summary

Americo’s Agent Services (AGS) team serves as the primary point of contact for the agents and distribution partners who sell our life insurance and annuity products, and the Agent Services Representative plays a vital role in delivering the support experience that keeps our distribution channel strong. In this role, you will handle inbound phone calls and emails from agents and Independent Marketing Organizations (IMOs), resolve inquiries, facilitate business processes, and provide clear and knowledgeable communication to every distribution partner you serve.

This position is ideal for someone who enjoys building relationships, communicates with confidence and professionalism, and thrives in a fast-paced, team-oriented environment. As an Agent Services Representative, you will develop deep knowledge of Americo’s life insurance and annuity products, licensing and contracting processes, and distribution support workflows — and build a meaningful career with a company committed to supporting its agents for life.

Key Responsibilities

Agent & Distribution Partner Support

Provide professional, knowledgeable, and responsive service to Americo agents and Independent Marketing Organizations (IMOs) through inbound phone, email, and written contacts.
Serve as a single point of contact for agents who have questions or need assistance related to product knowledge, licensing and contracting, new business, commissions, agent debt, or underwriting.
Research agent account information and clearly explain processes, requirements, available options, and next steps.
Provide sales support including product and system information, running illustrations, placing orders, and assisting with application completion.
Make proactive outreach calls to new and existing agents to strengthen relationships and encourage active selling of Americo products.
Prepare written correspondence, documentation, and follow-up communications as required.

Cross-Departmental Facilitation

Facilitate tasks and communication across internal departments — including Licensing, New Business, Commissions, and Underwriting — to ensure agent needs and service level commitments are met.
Collaborate with internal partners to resolve complex agent inquiries and ensure issues are fully resolved in a timely manner.
Serve as an advocate for the agent within Americo, tracking open items and following through until resolution.
Accurately document interactions, requests, and outcomes within contact center systems and workflow processing tools.

Service Quality & Operational Performance

Maintain high standards of quality, accuracy, and professionalism across every agent and distribution partner interaction.
Handle a consistent volume of inbound phone calls and emails while meeting or exceeding established service level, quality, and productivity goals.
Adhere to all company policies, compliance guidelines, and regulatory requirements governing agent services interactions.
Demonstrate schedule adherence and reliability to support team staffing and service continuity.

Learning & Professional Development

Actively participate in initial onboarding, product training, and ongoing professional development programs.
Continuously build knowledge of Americo’s life insurance and annuity products, distribution processes, licensing and contracting requirements, and industry regulations.
Embrace coaching, feedback, and performance conversations as opportunities for growth and improvement.
Stay current with process changes, product updates, system changes, and service standards as they evolve.
Contribute to a culture of continuous learning, team collaboration, and service excellence.

Team Collaboration & Culture

Support a positive, professional, and team-oriented workplace environment.
Collaborate effectively with fellow representatives, team leaders, supervisors, and cross-functional partners.
Contribute to team initiatives, knowledge sharing, and efforts to improve the overall agent service experience.
Represent Americo’s values and service standards in every interaction with agents, distribution partners, and internal colleagues.

Qualifications

Required Qualifications

High school diploma or equivalent required.
Strong verbal and written communication skills with a professional, polished service presence.
Relationship-oriented mindset with a genuine desire to help agents and distribution partners succeed.
Ability to learn, retain, and apply detailed product, process, and regulatory information.
Strong problem-solving, critical-thinking, and active listening skills.
Ability to multitask, navigate multiple computer systems simultaneously, and manage time effectively.
Attention to detail and commitment to accuracy in documentation, transaction processing, and follow-through.
Ability to remain calm, professional, and solution-focused across a high volume of agent interactions.
Comfortable working in a structured, in-office, team-oriented contact center environment.

Preferred Qualifications

Associate’s degree or equivalent work experience.
1+ years of customer service, contact center, inside sales, or distribution support experience.
Experience in insurance, financial services, or a regulated industry environment is a strong plus.
Familiarity with insurance licensing, contracting, or commission processes is highly desirable.
Experience navigating multiple computer applications or CRM systems simultaneously.
Proficiency with Microsoft Office and general business software applications.

Quick Apply

Refine Your Search

customer service representative jobs in st. joseph, mo

Agent Services Representative

Customer Experience Center Associate

Bi-Lingual Customer Service Representative (Spanish & English)

Customer Service Representative

Customer Service Representative

Customer Service Associate

Customer Service Representative St Joseph, MO

Member Services Representative

Customer Service Associate - Temporary

Customer Service Associate I

Customer Service Representative – Insurance Office

Customer Service Representative

Customer Service Associate I

Customer Service Representative

Customer Service Representative Adlee Conaway Agency

customer service associate

Customer Service/Sales

Pro Customer Service/Sales

Director, Customer and Agent Services

Supervisor, Customer Experience Center

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