Additional Information About the Role
Director, Technology Delivery Center of Excellence/PMO
Leads the Technology Delivery Center of Excellence (COE) and PMO by defining and
communicating the COE vision, strategy, operating model, governance, and KPIs to standardize
delivery across the enterprise. Oversees enterprise program and portfolio management —
including intake, prioritization, stage-gates, tooling, reporting/dashboards, and
post‑implementation reviews — to ensure projects meet scope, schedule, budget, and value
targets. Partners with business, technical, and executive stakeholders to align investments, shape
resource and budget plans, manage cross-functional dependencies, and drive adoption and
change management. Provides leadership, coaching, and capability-building for PMO and delivery
teams to sustain consistent delivery practices and continuous improvement
Overview
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.
BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.
By ""Caring for Systems that Care for People"", BJC HealthCare Information Services (IS) is a key enabler of the mission, strategy and operating excellence that is associated with BJC HealthCare. Information Services is comprised of over 650 individuals working together to provide effective delivery of system development, implentation and support as well as strategic IT planning and analysis to BJC's Hospitals and health Service Organizations.
Preferred Qualifications
Role Purpose
Reports to the VP Tech Strategy & Planning and responsible for the Technology Project Management Office. development, implementation, and management of the Technology Delivery Centers of Excellence including User Research & Design, Project, Agile Process Improvement, Capacity Management and Testing. Responsible for establishing the standards and processes; training, coaching and mentoring targeted stakeholders (i.e. user researchers, designers, project managers, scrum masters, and testers)
the establishment of and adherence to project management methodologies and toolsets that support enterprise analysis of demand and initiation of projects and programs to respond to that demand, and delivery of programs and projects.
This role will provide quality leadership and continuous improvement guidance to the IT organization through strong collaboration and partnership, ensuring compliant, efficient, and scalable IT systems and processes enable the execution of organizational initiatives and promote inspection readiness.
Responsibilities:
- Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
- Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
- Initiate and govern the delivery of IT related initiatives through optimizing the management of resources, work plans, milestones, risk, expectations, budgets and quality to meet the objectives of the business; understand, prioritize and manage the supply and demand for IT products and services. Establish and drive accountability to project management principles, methods and techniques (e.g.: agile methodologies). Leverage technologies, such as ServiceNow, Jira, to provide a standardized, consistent and organized platform to aid in effective planning, managing and forecasting of projects. Drive accountability for a minimum set of deliverables/ standards.
- Ensures compliance with the Business Solution Fulfillment process. Participates in and/or supports inspections and internal inspections, as required.
- Evaluate and improve the Business Solution Fulfillment process. Continuously monitor changing regulations, standards, best practices, and the results from inspections and internal audits and evaluate changes required. Apply robust process improvement to support process evaluation and change adoption; example toolsets include lean, six sigma, design thinking, change acceleration process (CAP), and situational leadership.
- Stakeholder Partnership – Views all stakeholders as IS customers and designs supporting processes with a focus on serving the needs of stakeholders in a frictionless manner while also managing risks to the organization.
- Performs Other Responsibilities as Assigned
Minimum Requirements
Education:
Experience:
Superviro Experience
Preferred Requirements
Education:
Experience:
Superviro Experience
Benefits and Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance* paid for by BJC
- Annual 4% BJC Automatic Retirement Contribution
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
To learn more, go to our Benefits Summary.
- Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
