Top 5 Representative (ccr) Jobs in Stafford, Va

Customer Care Representative (CCR)
STRUCTION SOLUTIONS —Quantico, VA
- $14 - $16 an hour
- Weekends as needed
- Remote
- Administrative experience
- High school diploma or GED
- US work authorization
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Customer Care Representative Marine Corps Wounded Warrior Call Center
KSA Integration —Quantico, VA
- $19 - $21 an hour
- Hybrid work
- Mid-level
- Organizational skills
6d
Survey Party Chief - Crew Chief
CARDINAL CIVIL RESOURCES —Manassas, VA
- $24 - $35 an hour
- Full-time
- Background check
- Management
- Construction site
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Survey Field Technician - Instrument Operator
CARDINAL CIVIL RESOURCES —Manassas, VA
- $17 - $22 an hour
- Full-time
- Background check
- Construction site
- Ability to walk for extended periods
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Professional Licensed Land Surveyor
CARDINAL CIVIL RESOURCES —Manassas, VA
- $70,000 - $125,000 a year
- Full-time
- Ability to walk for extended periods
- Research
- High school diploma or GED
- Paid holidays
- Health insurance
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Customer Care Representative (CCR)
STRUCTION SOLUTIONS —Quantico, VA
CCRs answer incoming calls, conduct scheduled outreach, support text/email/social media engagement, assess needs, provide resource guidance, and document…
$14 - $16 an hour
Quick Apply
Customer Care Representative Marine Corps Wounded Warrior Call Center
KSA Integration —Quantico, VA
CCRs are the first contact for inbound calls, answer all incoming calls, conduct outreach calls, monitor social media, conduct interviews with Marines and/or…
$19 - $21 an hour
6d

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representative (ccr) jobs near stafford, va

Customer Care Representative (CCR)

STRUCTION SOLUTIONS
Quantico, VA

Quick Apply

Job Details

Contract
$14 - $16 an hour

Qualifications

Case documentation in social services
Personal service client interaction documentation
High school diploma or GED

Full Job Description

About the program

Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services. This program supports wounded, ill, and injured Marines, Sailors attached or formerly attached to Marine units, veterans, and their family members through call center operations, outreach, resource referral, and non-medical case management. Positions are contingent upon contract award and final customer approval.

Position summary

The Customer Care Representative is the first point of contact for WWCC callers. CCRs answer incoming calls, conduct scheduled outreach, support text/email/social media engagement, assess needs, provide resource guidance, and document actions in MCWIITS. CCRs must combine empathy, accuracy, and disciplined documentation.

Key responsibilities

Answer incoming calls and conduct scheduled outbound outreach to WIIs and family members.

Conduct structured interviews and needs assessments to identify appropriate resources, benefits, referrals, and escalation needs.

Monitor and respond to assigned communication channels, including phone, email, text, and social media support workflows as assigned.

Document all contacts, attempts, actions, referrals, and follow-up needs in MCWIITS or other Government-authorized systems.

Make at least three contact attempts at different times of day when required by outreach protocols.

Escalate sensitive, complex, or urgent matters to NMCMs, FSRs, supervisors, or mandatory reporting authorities as directed.

Maintain professionalism, confidentiality, and contractor identification in every interaction.

Minimum qualifications

High school diploma or equivalent required.

At least one year of call center, customer service, intake, administrative support, veteran support, or similar experience.

Strong verbal communication, active listening, and written documentation skills.

Ability to work rotating shifts including evenings, overnights, weekends, and holidays as required.

U.S. work authorization required; U.S. citizenship may be required for Government system access.

Ability to complete background/security processing and obtain/maintain CAC/MCEN access as required.

Ability to complete Privacy Act, HIPAA, information security, and program-specific training.

Strong written documentation skills; all contacts and actions must be accurately documented in Government systems such as MCWIITS.

Commitment to confidentiality, professionalism, mandatory reporting requirements, and respect for Marine Corps culture.

Preferred qualifications

Knowledge of Marine Corps culture, veteran benefits, military transition, family readiness, or community resources.

Experience in Government, healthcare, benefits, crisis-adjacent support, or high-sensitivity customer service.

Experience with Microsoft Dynamics, Salesforce, Five9, NICE, Genesys, ServiceNow, SharePoint, or other CRM/contact center platforms.

Location:

This position may be fully remote within the United States or based in Quantico, Virginia. Candidates may reside anywhere in the United States if assigned to remote work. Final work location will depend on contract and program requirements

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representative (ccr) jobs in stafford, va

Customer Care Representative (CCR)

Customer Care Representative Marine Corps Wounded Warrior Call Center

Survey Party Chief - Crew Chief

Survey Field Technician - Instrument Operator

Professional Licensed Land Surveyor

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