Job Summary: To supervise the cleanliness and appearance of all guest rooms and public areas, in addition to overseeing the personnel in that department. Ensure that all personnel are performing their job duties up to the standards of HMP Properties. Responsible for all housekeeping problems, supplies, linen, equipment, relaying work orders to the Maintenance staff and any other duties as assigned or required.
Overview of Duties and Responsibilities
1. Create the assignments for the housekeepers and create the plan for the day for all staff in that department.
2. Supervise, monitor and follow up on duties of Room Inspectors, Room Attendants, Houseman, Laundry, and Night Houseman engaged in all types of the hotel cleaning operation while maintaining the company productivity standards.
3. Interview hire with the General Manager, train, schedule, and assign duties to all department personnel. Check the quality of work performed and make appropriate corrections and changes as necessary.
4. Handle guest complaints concerning housekeeping service or refer problem to Management if necessary.
5. Keep an inventory of departments uniforms and supplies, make requisitions when you need to replenish
6. Supervise the testing of any new products or chemicals for the Housekeeping department.
7. Communicate with the Maintenance department of any needed repairs.
8. Ensure that either you or the combination of you and a Room Inspector inspect all guest rooms in the hotel each day to ensure cleanliness standards are being met.
9. Help guests and employees in any way when called upon and perform it in a pleasant manner showing a willingness to help.
10. List, Itemize, store lost and found items whiling maintaining the company approved Lost and Found log.
11. Either you or a Room Inspector, or a combination of the two, check all vacant rooms for condition and possible occupancy, report any discrepancies to Management. This is required to be done everyday.
12. Supervise the condition of all storage areas, making sure they are kept in a clean, orderly fashion. Ensuring they are stocked with the necessary items.
13. Report and deliver valuable items found to Management as early as possible after finding them.
14. Adheres to all work rules, procedures and policies established by the company, including but not limited to those contained in the employee handbook
15. Coach and counsels employees to encourage positive behaviors and correct negative behaviors.
16. Conduct and document a monthly departmental meeting to review any new procedures and solicits input from all employees
17. Analyze and resolve work problems or assist employees to solve work-related problems.
18. Initiate or suggest plans to motivate employees to achieve work-related goals.
19. After service training, ensure staff continues to learn the importance of excellent service.
20. Perform monthly inventories
21. Ensure all procedures and standards are being carried out.
22. Wear proper uniform and nametag at all times.
23. Practices all safety standards
24. Completes all required administrative paperwork
25. Any other directive given by supervisor
26. Can lift up to 75 lbs.
Housekeeping Manager
Position Directly Supervises:
1. Room Inspectors
2. Room Attendants
3. Houseman
4. Night Houseman
5. Laundry Attendant
Responsible for:
All linens, blankets, room supplies, equipment, vacuums, washing machines, dryers, etc.
Requirements:
Must have an extensive knowledge of hotel housekeeping and cleaning techniques. Must be detailed in room inspections. Must be teamwork oriented and able to maintain a staff.
EDUCATION and/or EXPERIENCE: High school diploma at a minimum required and 3 or more years of hotel operations experienced preferred.
LANGUAGE SKILLS: Must have developed language skills to the point to be able to:
- Read and interpret documents in English such as routine correspondence, newspapers, periodicals, journals, and manuals.
- Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
- Ability to speak effectively in English to customers and employees.
REASONING ABILITY: Must have developed reasoning abilities to the point to be able to:
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to add, subtract, multiply and divide numbers; and ability to calculate figures and amounts such as discounts and percentages.
- Read and interpret business records and statistical reports.
COMPUTER SKILLS: Must have sufficient computer skills that will allow the individual to be able to use, in a proficient manner, certain Company-issued software programs implemented at the hotel, including but not limited to Microsoft Word, Microsoft Excel, Office 365, Microsoft Outlook, Company-issued internet browser programs, and Company-issued electronic mail programs. [NOTE: Company-issued software programs may change from time to time; the individual is required to learn the new programs and upgrades as soon as practicable after such items are provided to the hotel.]
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL CONDITIONS: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
- Must be able to change activity frequently and cope with interruptions.
IMPORTANT NOTE: Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.
Pre-screening Questions
