Top 9 Desktop support analyst Jobs in Stamford, Ct

Desktop Support Analyst
Cognizant —Stamford, CT
- $65,000 - $75,000 a year
- Weekends as needed
- Azure
- Writing skills
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Desktop Analyst
Cognizant —Stamford, CT
- $60,500 - $71,500 a year
- Weekends as needed
- Azure
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan
Deskside Support Analyst (Level 2)
Cognizant —Stamford, CT
- $37,804 - $72,000 a year
- Weekends as needed
- Azure
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan
IT Support Analyst I
Kore Wireless Canada Inc. —Westbury, NY
- $50,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
6d
Help Desk Analyst
Kravet LLC —Woodbury, NY
- $60,000 - $65,000 a year
- Full-time
- Google Workspace
- Ability to walk for extended periods
- Mid-level
Quick Apply
Field Tech Support Analyst
Optum —Chappaqua, NY
- $28.94 - $51.83 an hour
- Full-time
- Remote
- Up to 50% travel
- Pass drug screening
- Mid-level

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Desktop Support Analyst
Cognizant —Stamford, CT
The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and…
$65,000 - $75,000 a year
Techno-Funtional Peoplesoft Consultant
JSM Consulting Inc —Manhattan, NY
Experience with state government projects is preferred. Ability to translate customer requirements into functional and technical designs.
$80 - $95 an hour
Quick Apply
15h

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
12h
IT Service Support Analyst
The Ohio State University —Columbus, OH
Reporting to the Associate Director of Support Services, the IT Service Support Analyst is responsible for installation and configuration of desktop operating…
$26.78 - $34.95 an hour
1d

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desktop support analyst jobs near stamford, ct

Desktop Support Analyst

Cognizant -
Stamford, CT

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Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Paid parental leave
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
Laptop (troubleshooting support)
Windows
Printer (troubleshooting support)
Microsoft System Center
Virtualization
Customer support ticket management
Networking equipment (troubleshooting support)
macOS
Desktop administration
Peripheral hardware support
Ticketing system technical support

Full Job Description

Cognizant is seeking a Desktop Support Analyst in Stamford, CT. This is an onsite role.
Qualified applicants must be authorized to work in the US. Cognizant will not be able to offer visa sponsorship now or anytime in the future.

About the Role:

The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
Strong technical knowledge of desktop operating systems and software applications
Experience providing deskside support to end-users in a corporate environment
Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
Familiarity with remote access tools and techniques
Experience working with Active Directory and other directory services
Ability to manage multiple priorities and work effectively under pressure
Willingness to work flexible hours, including evenings and weekends, as required.
Level 2 onsite support for complex customer issues and requests
Lead deployment of software releases, system upgrades and patches on end user devices
Accountable for procurement and Asset management of end user devices
Leading activities like customer relocations and departmental infrastructure build out
Analyse the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
Triage issues such as physical layers, usernames and passwords
Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
Perform onsite installations or replacements of various hardware components and software repair
Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
Candidates are expected to adhere to a business professional dress code, which includes well-tailored suits, button-down shirts
Good Expertise to provide Hands and Feet support for Server, Storage, Backup and Network equipment , IPT endpoints Virtual Endpoint Support Win 7, Win 10, HSD
Ability to support Tier 1 VIPs
Stays up to date with current technologies related to Network operations and Desktop Administrations and ITIL

Soft Skills:

Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
Must have good team spirit and coordinate skills in onsite offshore model and client and vendor environment. Ability to demonstrate without supervision.
Ability to prioritize, manage and perform under pressure to meet SLAs.
Excellent knowledge of Customer Service best practice. Willing to work flexibly and with enthusiasm.
Ability to thrive in a fast paced, rapid changing environment

Technical Skills Required:

Active Directory
Win 10, Windows 11 & Macintosh OS
Intune / SCCM Tool
Screen-meet, Beyond Trust + Logme In tools etc
Printers & Peripherals
Virtual Machines (Citrix / Azure Virtual Desktop)
Audio/Video Support
Ticketing Tool Remedy / SNOW

Salary and Other Compensation: The annual salary for the position is between $65,000 and $75,000 and depends on experience and other qualifications. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
#LI-SA1
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Apply Now

Refine Your Search

desktop support analyst jobs in stamford, ct

Desktop Support Analyst

Desktop Analyst

Deskside Support Analyst (Level 2)

IT Support Analyst I

Help Desk Analyst

Field Tech Support Analyst

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