Top 1 Level i helpdesk Jobs in Stamford Ct

Level I Helpdesk Technician
Acture Solutions Inc —Hauppauge, NY
- $40,000 - $55,000 a year
- Full-time
- Windows
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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Level I Helpdesk Technician

Acture Solutions Inc -
Hauppauge, NY

Quick Apply

Job Details

Full-time
$40,000 - $55,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Incident management software
Windows
Microsoft Office
High school diploma or GED
Driver's License
Cloud service support
Remote access software
Azure AD
IP networking
Ticketing system technical support

Full Job Description

Job Title: Helpdesk Level 1 Technician
Location: Hauppauge, NY
Schedule: Full-Time Mon-Fri Onsite 9:00 AM t0 5:00 PM with weekend and holiday rotation participation required

Launch Your IT Career in a Role That Matters

Acture Solutions is seeking a motivated and service-oriented Helpdesk Level 1 Technician to join our team in Hauppauge, NY. This role serves as the first point of contact for internal users and multiple client environments, providing critical day-to-day technical support. If you enjoy troubleshooting, working with technology, and helping people, this is a great opportunity to grow your IT career in a fast-paced MSP environment.

What You’ll Do

Respond to and resolve Tier 1 helpdesk tickets via phone, email, and ticketing system (Autotask/Kaseya)
Provide technical support for internal staff and external clients across multiple environments
Troubleshoot hardware, software, networking, and Microsoft 365 / Azure AD issues
Escalate complex issues to Tier 2/3 engineers with clear and thorough documentation
Assist with user onboarding/offboarding, account setup, and access management
Support workstation setup, imaging, and basic device configuration
Maintain and update internal documentation, knowledge base articles, and standard operating procedures

What You Bring

High School Diploma or GED required
0-2 years of IT Support required
Associate’s degree in a computer-related field or equivalent experience preferred
CompTIA Security + strongly preferred
Familiarity with Windows environments, Microsoft 365, and Active Directory
Strong written and verbal communication skills
Ability to manage multiple support requests in a fast-paced environment
Customer-focused mindset with a willingness to learn and grow
Weekend and holiday rotation participation required

Skills for Success

Basic knowledge of Windows 10/11, Microsoft 365, and Azure Active Directory
Exposure to ticketing systems and remote support tools
Understanding of basic networking concepts (DNS, DHCP, VPN)
Experience with Autotask PSA, Kaseya, or Datto RMM is a plus
Ability to prioritize tasks and resolve issues efficiently

Who We Are
Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. At Acture Solutions, we don’t just support IT—we support people. We are committed to professional growth, meaningful work, and a collaborative environment where your contributions matter.

What We Offer

Salary range: $40,000–$55,000 (based on experience)
Medical, Dental, Vision, and Life Insurance
Retirement Plan
Generous Paid Time Off
Retirement Plan
Opportunities for professional growth and skill development

Ready to Get Started?
If you're passionate about technology, love helping others, and want a meaningful role that supports education—apply today. A valid driver’s license and fingerprinting check are required.

Quick Apply

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Level I Helpdesk Technician

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