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Transportation Services Operations Manager

Penn State University -
University Park, PA

Apply Now

Job Details

Full-time
$59,580 - $86,400 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Driver's License

Full Job Description

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants .

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants .

POSITION SPECIFICS

The Administrative Operations Manager supports the operations of the Transportation Services office staff at Eisenhower Deck under the direction of the Director of Transportation. The position will support the programs and initiatives originating from Penn State University Transportation Services Office by setting priorities, coordinating, planning, and prioritizing the administrative workflow of the Transportation Services team. This role supervises complex administrative office tasks, including rate configuration, business reviews, financial reconciliation, software applications, permit configuration, event setup, payroll, specialty permits, and other Transportation Services workflows. The position will also support project management by implementing and managing workflows and tasks that are repeatable for the department on a daily, weekly, monthly, or annual basis.

The position places an emphasis on gaining a basic to intermediate understanding of various software programs specific to the Transportation Services office including T2Flex, ASANA, T2Flexport, HONK, ParkWhiz, and the rules and regulations of Transportation Services. The position will also work in conjunction with IT concerning the implementation of processes to create efficiencies across various business units within Transportation Services. The position may use various tools to develop these efficiencies including database management, forms, internal IT applications, and other various programs and tools.

Primary Duties

Workforce Management & Supervision

Perform in a lead support capacity; establish and assign priorities; ensure schedules are maintained and deadlines are met; develop processes and procedures for department
Receive, process and maintain confidential and/or sensitive information and materials:
Arrange meetings; record, transcribe, and distribute meeting minutes
Proofread and coordinate creation of various forms; prepare layout and type new/revised forms and reports
Support the completion of tasks in an appropriate timeline by delegating or completing the work of subordinates when necessary.
Develop and manage staff schedules to maintain appropriate coverage for front counter and virtual service operations
Monitor employee performance, provide coaching and feedback, and address day-to-day personnel matters
Support recruitment, onboarding, and training of new staff
Direct and support the administrative tasks of the CSR team to ensure that Transportation Services customers and stakeholders are supported to the appropriate level of customer service satisfaction

Business Operations & Workflow Administration

Coordinate and administer daily, weekly, monthly, and annual workflows supporting Transportation Services operations
Supervise and execute complex administrative processes, including rate configuration, permit configuration, and specialty permit management
Oversee and support business functions such as financial reconciliation, payroll processing, and business review preparation
Coordinate event setup and operational support for Transportation Services programs and campus initiatives
Manage and prioritize workload distribution across the CSR team to ensure timely and accurate completion of tasks
Utilize and maintain working knowledge of Transportation Services systems, including T2Flex, T2FlexPort, HONK, ParkWhiz, and ASANA, to support operational execution
Ensure compliance with Transportation Services policies, procedures, and regulations in all workflows and transactions
Monitor workflow performance, identify inefficiencies, and escalate recommendations for improvement to the Director of Transportation Services
Maintain and update standard operating procedures and documentation for recurring administrative processes

Process Implementation & Project Support

Support the implementation of new processes, systems, and workflow improvements driven by departmental projects
Execute assigned project tasks, including system updates, testing, and process rollouts
Partner with project managers, Transportation Services Managers, and IT to implement tools and solutions that improve operational efficiency
Assist in documenting new procedures and training staff on updated processes

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Associate Degree
4+ years of relevant experience; or an equivalent combination of education and experience accepted
Required Certifications:
None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $59,580.00 - $86,400.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page .

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

Penn State Policies

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Refine Your Search

transportation services operations manager jobs in state college, pa

Transportation Services Operations Manager

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APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.

CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants .

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