Position Summary
As a Host/Hostess, your responsibilities include greeting and seating guests, managing reservations, and providing information about menu offerings and special promotions. Hosts also coordinate with servers and kitchen staff to ensure smooth dining experiences and handle guest inquiries and concerns. Excellent communication, customer service, and organizational skills are essential for success in this role.
Essential Functions
- Welcome and seat guests upon arrival at food and beverage restaurants and outlets.
- Seat guests according to rotation and service levels.
- Present menus and share knowledge of food and beverage offerings.
- Complete opening duties as assigned, including checking quality and quantity of all food and beverage stock and supplies using checklist.
- Set up the station according to service standards.
- Set up all condiments, supplies, food and beverages according to standards.
- Ensure a sufficient supply of all supplies and tools.
- Ensure cleanliness, condition of host stand, and of assigned station and service areas.
- Set upside stations with supplies and equipment.
- Assist guests with to go orders.
- Assist guests with retail and package purchases.
- Stock service stations.
- Anticipate Guests’ needs, respond promptly and acknowledge all Guests, however busy.
- Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
- Clean and wipe down food and beverage areas immediately in workstation and after Guest departs.
- Complete closing duties and reports as assigned and leave duty after reporting to supervisor or Manager on Duty.
- Must be TIPS and Food Safety certified as required.
- Follow 4 Keys service standards, standard operation procedures, and safety standards.
- Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
- Follow safety and security procedures.
- Work cohesively with co-workers and all departments as part of a team.
- Adhere to attendance and reliability standards.
- Follow all additional duties as assigned by management.
Skills and Abilities
- Understand the mission, vision, and goals of the hotel.
- Must be able to prioritize and work efficiently with limited supervision.
- Must be detail oriented and able to multi-task efficiently.
- Must be able to speak, understand, and communicate the primary language(s) used in the workplace.
- Must possess excellent communication, follow-up, and organizational skills.
- Must have the ability to push, pull, bend, squat, and lift on a regular basis.
- Use of Personal Protective Equipment (PPE) as needed for duty assigned and with use of required tools and equipment.
- Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
- Knowledgeable and ensure compliance of all state food safety guidelines.
Job Qualifications/Requirements
Education: High School Diploma or GED equivalence required
Experience: Minimum of 6 months’ experience in hotels, banquets, or events
Additional: Will be required to work flexible scheduled shifts based on business needs
Pay: The rate of pay for this position is $16
Physical Requirements & Working Conditions:
The minimum physical requirements for this position include but are not limited to:
Flexible and long hours sometimes required
Must be able to lift and/or carry up to 50 pounds
- Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to stand and walk for extended periods of time
Ability to bend and twist, push and pull, stoop, and kneel
Disclaimer
All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.
Reasonable Accommodation Statement
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact:
[email protected] (mailto:
[email protected])
Equal Opportunity Employer Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
