About Accelerated
Accelerated, Inc. is a leading logistics company renowned for its reliability and efficiency in cargo transport. Established in 1977 by Barry Pearse, Accelerated has grown from a modest operation with just two vans into a major player in the logistics industry. Our headquarters in Nashville, TN, and our extensive network of terminals across the U.S. reflect our commitment to providing exceptional supply chain solutions.
As a family-owned business, we pride ourselves on fostering a culture of trust, collaboration, and innovation. Under the continued leadership of Barry Pearse and his son Brook Pearse as President, we’ve consistently expanded our reach. Our growth has seen us establish terminals from Atlanta to Dallas, Chicago to Los Angeles, and beyond.
Accelerated's history is marked by strategic expansions and a relentless drive to meet the evolving needs of our clients. From our early days in Nashville to our recent addition in Denver, CO, our dedication to excellent service and operational excellence remains unwavering.
Join us at Accelerated, Inc. where we blend cutting-edge technology with a personal touch to ensure logistics needs are met with unmatched precision and care.
Shift days Thursday - Sunday.
Pay $22.00/hour
Job Summary
Accelerated, Inc. is seeking a detail-oriented and proactive CSR/Dispatcher to join our dynamic team. In this role, you will be responsible for coordinating and optimizing the movement of freight, ensuring timely and efficient deliveries while maintaining exceptional communication with drivers, clients, and internal teams. You will manage schedules, route planning, and troubleshoot any issues that may arise during transit. The ideal candidate will possess strong organizational skills, a solid understanding of logistics, and the ability to work under pressure in a fast-paced environment.
Responsibilities
- Plan and optimize delivery routes for drivers to ensure timely and efficient transportation of goods.
- Serve as the primary point of contact between drivers, customers, and the logistics team, facilitating clear and timely communication.
- Track vehicle locations and monitor the status of deliveries using dispatch software and GPS systems.
- Address any issues that arise during transportation, including delays, accidents, or equipment malfunctions, and implement solutions quickly.
- Confirm with Dock Supervisor all warehouse members have documented damages incurred during travel on inbound manifest so the information may be entered in DataTrac. If there is no Dock Supervisor on duty, Dispatchers are to confirm information with dock worker individually.
- Respond to customer inquiries and concerns regarding deliveries, providing updates and resolving any issues to maintain high satisfaction levels.
- Understand how to operate, use, and train new drivers and staff on internal driver app; Datatrac for Drivers.
- Ensure accurate and timely completion of all necessary paperwork, including bills of lading, delivery receipts, and regulatory documents.
- Ensure all operations comply with local, state, and federal regulations, as well as company policies and safety standards.
- Communicate call outs from dock workers and drivers to Management and HR.
- Evaluate driver performance and provide feedback to improve efficiency and service quality.
- Work closely with other departments, such as inventory and warehousing, to streamline operations and enhance service delivery.
- Various other clerical duties.
Qualifications
- 1-year dispatch experience required
- Excellent verbal and written communication skills to effectively coordinate with drivers, customers, and team members.
- Strong attention to detail to ensure accuracy in scheduling and compliance with regulations.
- Familiarity with dispatch software, GPS systems, and Microsoft Office Suite; ability to learn new technologies quickly.
- Strong ability to prioritize tasks, manage time efficiently, and handle multiple responsibilities in a fast-paced environment.
- Ability to build positive relationships with drivers and customers, fostering a collaborative work environment.
- MUST BE ABLE TO PASS COMPANY BACKGROUND CHECK AND DRUG SCREEN
Benefits
- Competitive pay
- Benefits (Medical, Dental, Vision, etc.) available after 60 days.
- Paid Time Off available after 6 months.
- Eligible for Holiday Pay after 90 days.
- Eligible for 401k with company match after 1 year.
- Driver referral program
- Opportunities for career growth and advancement within the company.
- Annual pay increases with review.
Equal Employment Opportunity Statement
Accelerated, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by federal, state, or local law. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
All employment decisions are based on merit, qualifications, and business needs. If you require assistance or accommodation during the application process, please let us know, and we will make every effort to provide support.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Forklift: 1 year (Required)
- Dispatching: 1 year (Required)
Work Location: In person
