Top 4 Technical support analyst Jobs in Steubenville, Oh

Service Desk Analyst
Mortgage Connect —Coraopolis, PA
- Full-time
- Mid-level
- Windows
- Ability to climb stairs
Associate Technical Support Analyst
SYSTEM West Virginia University Health System —Wheeling, WV
- Full-time
- Computer Science
- Writing skills
- Mid-level

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Service Desk Analyst

Mortgage Connect -
Coraopolis, PA

Apply Now

Job Details

Full-time

Qualifications

Desktop computer repair
Customer communication
Network troubleshooting
Mobile device support
Laptop (troubleshooting support)
Server troubleshooting
Windows
Printer (troubleshooting support)
High school diploma or GED
Virtualization tools
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Productivity software
Desktop administration
Antivirus software
Peripheral hardware support
Mobile devices

Full Job Description

Overview:

SERVICE DESK ANALYST

Department: Service Desk

Reports to: Service Desk Manager

FLSA: Non-Exempt

Schedule: 10am - 7pm EST

Position Summary

The Service Desk Analyst primary function is to provide technical support for production-based applications and network, supporting company business and objectives. The Service Desk Analyst troubleshoots when problems are encountered via root causes analysis, implements temporary workarounds as appropriate, and designs permanent solutions aimed at increasing application and network availability and usability.

Essential Duties and Responsibilities

Work as Support Team member, to gather information, apply knowledge and experience to Ensure efficient and accurate problem troubleshooting and solutions development
Ability to effectively and efficiently troubleshoot technical problems.
Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.
Install/Configure software applications and hardware solutions
Basic understanding of TCP/IP, DNS, DHCP, VDI and VPN configurations.
Provide general IT end-user support
Provide complete resolution summary upon case closure to capture knowledge base data
Take ownership of problems by collecting symptom/environmental data for problem resolution
Communicate effectively with end-user and IT Support Team to resolve assigned tasks
Peripherals setup & support such as printers, scanners, etc.
Any other duties as assigned by management.

Qualifications

High School diploma or equivalent
3+ years’ recent computer, server, and network troubleshooting experience.
Must be resourceful and able to take initiative in a dynamic environment.
Knowledge of computer and server hardware.
Ability and willingness to work in an environment providing 24x7x365 support.
Strong understanding of Windows operating systems and applications in a domain environment, including Windows 11 and Microsoft Office suites.
Experience with anti-virus technologies and troubleshooting
Experience with troubleshooting IT hardware, including workstations, monitors, printers, laptops, and mobile devices
Experience with VMWare virtual desktops
Strong customer service skills
Strong written and oral communication skills
Ability to demonstrate a high degree of business professional behaviors including punctuality, attendance, responsiveness and dependability
Ability to work in fast-paced environment and meet deadlines
Capability to work both independently and as part of a team
Problem-Solving mindset with ability to multitask

Language Skills

Excellent written and verbal communication skills
Ability to read, analyze and interpret common technical reports, and documentation

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell
The employee must occasionally lift and/or move up to 25 pounds
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
The noise level in the work environment is usually moderate

General Sign Off

The employee is expected to adhere to all company policies and to act as a role model in the adherence to company policies.

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technical support analyst jobs in steubenville, oh

Service Desk Analyst

Associate Technical Support Analyst

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