Lokre (lokre.com) transforms the rigid and isolating housing model of yesterday into a flexible community-driven experience for today. Check out our newest multifamily concept at www.bantrliving.com. Our mission is to create living environments that inspire people to progress holistically in their lives. Our thoughtfully engineered apartments are expertly furnished with everything you need to move in, whether alone, with family, or with friends. Shared spaces including lounge areas, co-working facility with private offices and a conference room, fitness studio with Peloton bikes, a chef's kitchens, laundry room that doubles as an arcade and has beer on tap, outdoor area with putting green are each designed to create tangible value for our tenants and create a lively environment within the building. We also get to know our tenants and create community events based on tenant interests. For example, if 20% of the building likes yoga, we'll bring in a local yoga instructor to teach classes.
We are looking for a qualified Property Management & Community Manager to join our team. You will be responsible for leasing and property management of our building in Steven's Point. If you are a tech-savvy professional, experienced in social media, events, and very oriented we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
The right candidate will truly have the ability to grow with our company and learn from our leadership team as we expand this concept across the entire Midwest. If you love people, get along with everyone, truly enjoy having fun, and want to be part of an innovative concept and impact-driven organization, we'd love to have you join our team!
Duties and Responsibilities
- Property management and leasing
- Marketing
- Hospitality and Event Programming
- Inventory and Technology Management
- Leadership
Property Management
- Work closely with our leadership team to develop and execute a leasing strategy
- Maximize tour volumes and conversions
- Tour potential members through the community while explaining all property details, membership information, and community information
- Promote and educate prospects on Lokre's values, amenities, processes and pricing
- Help applicants and their cosigners complete their screenings
- Conduct qualification review and preserve member confidentiality
- Report on weekly performance in team meetings and liaise with leadership team
- Become a process expert and help us iterate through experimentation and suggestion
- Shift schedules may require weekend availability for tours
Marketing
- Proactively create and manage quarterly property marketing goals, integrated strategy, plans and calendars with a focus on expanding brand awareness and audience reach, driving community engagement, and increasing leases
- Create and execute a strong content and organic/paid social media strategy, social channels, advertising, email communications, and live content capture on property
- Market the building to local businesses that would have employees that could benefit from our product offering
- Ideally you are experienced in these areas, but our marketing leadership will collaborate and help as needed :)
Hospitality
- Oversee all aspects of the member experience.
- Executes initiatives designed to improve member/guest experience and reduce churn.
- Develop community initiatives designed to increase inclusivity and connect members.
- Conduct a daily walkthrough of common spaces, ensuring cleanliness, inventory and room functions are up to standard.
- Conduct member surveys to draw insights on improved service offerings.
- Cultivate relationships with members and proactively identify their needs.
- Ensure a gracious arrival experience for all new members, prospective members and guests of members while maintaining the necessary level of building security.
- Solve member-related issues to ensure a cohesive community and manage member expectations.
- Meet with members to resolve issues and administer to other complex issues.
- Design and implement rules, guidelines and best practices for the community to optimize member experience.
Event Programming
- Plan, organize and execute creative events on a weekly basis.
- Manage the monthly programming budget, ensuring maximum impact for dollars spent.
- Create dynamic events schedule, with weekly, monthly and quarterly initiatives. Weekly events should be focused on fostering connections amongst members.
- Track attendance and engagement to gain insight for future events.
Experience and Requirements
- BA / BS or equivalent. Major in Hospitality, Event Management or Business is preferred but not required.
- Experience in hospitality, event planning, marketing, startups, consulting or related experience with strong operational focus a plus.
- Excellent interpersonal and networking skills.
- Management experience preferred.
- Hospitality, event planning or customer service experience preferred.
- Passion for events, hospitality and community.
- Thrive in a fast paced environment while maintaining excellent attention to detail.
- Strong organization skills with the ability to multitask projects through from start to finish.
- Strong communication, organization and project management skills.
- Assertive personality. Must have a strong drive to develop those around you, being an inspirational leader.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
- A high level of integrity, perseverance and humility
- A passion for community and "member-first" customer service
- Passionate, self-starting, intelligent, dedicated, efficient
- And you love to have fun :) We do too :)
Work Location:
Work Remotely
- Temporarily due to COVID-19
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Education:
Experience:
- Property Management: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Stevens Point, WI 54481: Relocate before starting work (Required)
Work Location: In person
