Top 17 Customer service manager Jobs in Stockton, Ca

Lead Ready-Mix Order Taker/Customer Service Representative
711 Materials, Inc. —Stockton, CA
- $37 - $40 an hour
- Full-time
- Spanish
- English
- Mid-level
- AD&D insurance
- Health insurance
12d
Customer Solutions Manager
Vantedge Medical —Stockton, CA
- $119,500 - $161,500 a year
- Full-time
- Master's degree
- Bachelor's degree
- Travel
Quick Apply
Call Center Manager
Bath Concepts Independent Dealers —Stockton, CA
- Weekends as needed
- Mid-level
- Conflict management
- Computer skills
Quick Apply
Associate Manager, Semi Service
Tesla —Lathrop, CA
- $97,200 - $145,800 a year
- Full-time
- System design
- Mid-level
- Driver's License
- Commuter assistance
- Health savings account
Leader, Customer Experience
RH —Tracy, CA
- $80,000 - $109,000 a year
- Weekends as needed
- Mid-level
- Leadership
- Communication skills
Quick Apply
Route Service Manager - UniFirst
UniFirst —Stockton, CA
- $63,678.12 - $88,441.83 a year
- No weekends
- Computer literacy
- Mid-level
- Microsoft Office
- Profit sharing
- Health insurance
Customer Care Manager - State Farm Agent Team Member
Michael Affholter - State Farm Agent —Salida, CA
- $40,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
Quick Apply
13d
Team Lead, Market Operations
Carvana —Tracy, CA
- $75,000 - $82,000 a year
- Weekends as needed
- Background check
- Ability to walk for extended periods
- English
- Wellness program
- Health insurance
Quick Apply
11d
Store Manager (Sales, Customer Service)
Freeway Insurance Services America, LLC —Manteca, CA
- $55,000 - $120,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid training
- Health insurance
Quick Apply
10d
Aquatics & Customer Experience Manager
British Swim School of Brentwood-Antioch —Brentwood, CA
- $22 - $25 an hour
- Weekends as needed
- Hybrid work
- Spanish
- CPR Certification
- English
- Paid training
- Work from home
Quick Apply
5h
Customer Experience Lead - Full Time
Burlington —Antioch, CA
- $17.90 an hour
- Part-time
- Merchandising
- Mid-level
- Retail management
- Paid holidays
- Health insurance

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customer service manager jobs near stockton, ca

Lead Ready-Mix Order Taker/Customer Service Representative

711 Materials, Inc. -
Stockton, CA

Apply Now

Job Details

Full-time
$37 - $40 an hour
12 days ago

Benefits

AD&D insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Managing teams in a customer support role
Team leadership
Spreadsheets
Coaching
Service scheduling
Logistics customer service
Team scheduling
Team development
Supervising experience
Customer service training (staff training program)
Mentoring
Dispatch software communication
Computer skills
Production scheduling adjustments
Teaching
Staff development
Client interaction via phone calls

Full Job Description

"OUR PEOPLE ARE OUR STRATEGY"

We are growing and in need of a Dispatcher for our 711 Materials, Inc. Facility.
Come join a team with a great company culture that offers competitive wages and benefits!! We offer Paid Time Off, Medical, Dental, Vision Care Insurance. We offer a 401k program. A Pension Program, Life Insurance, AD&D and opportunities for growth and development.

We are looking for a dependable, level-headed Lead Order Taker / Customer Service Representative to take ownership of our order desk and guide a small team of order takers/CSRs. This role is the primary point of escalation for customers placing and confirming concrete orders, sets the daily order and scheduling priorities, and works closely with dispatch, drivers, and plant staff to keep orders moving smoothly through a fast-paced, deadline-driven environment. The ideal candidate is a proven leader who is bilingual, computer-savvy, customer-focused, and comfortable making calls under pressure.

Duties and Responsibilities:

Lead and coordinate the day-to-day work of the order desk, including assigning coverage, prioritizing calls/orders, and stepping in during peak volume.
Serve as the primary point of escalation for complex, difficult, or time-sensitive customer orders and complaints.
Take incoming customer orders by phone, email, or in person, and ensure they are entered accurately into the order/dispatch system.
Schedule concrete orders and coordinate delivery times with dispatch, drivers, and plant operations, resolving scheduling conflicts as they arise.
Firm up (confirm) orders with customers ahead of scheduled pours, including quantities, mix design, slump, and delivery windows.
Communicate order changes, delays, or cancellations promptly to all affected parties (customers, dispatch, drivers) and ensure the team does the same.
Run, review, and distribute daily/weekly reports (order logs, load counts, delivery schedules) to operations and management.
Train, mentor, and onboard new order takers/CSRs on systems, processes, and customer service standards.
Monitor order accuracy and customer service quality, and coach the team on improvements.
Maintain clear, organized records of orders, changes, and customer communications.
Support and steady the team during high-volume, fast-paced periods (peak pour season) while maintaining accuracy under pressure.

Skills Required:

Demonstrated leadership ability, with experience guiding, training, or mentoring others.
Good attitude and professionalism, even under pressure.
Level-headed decision-making, especially when schedules change last minute or conflicts arise.
Ability to work at a fast pace and manage multiple orders, calls, and priorities at once.
Strong customer service skills, both in person and over the phone, including handling escalations.
Bilingual (English/Spanish preferred) to support a diverse customer and driver base.
Willingness to learn new systems, products, and processes, and to teach them to others.
Solid working knowledge of logistics, scheduling, and dispatch operations.
Creative and critical thinking to solve scheduling conflicts and order issues on the fly.
Solid computer skills (order entry/dispatch software, email, spreadsheets).
Prior experience in ready mix concrete, construction materials, or a related logistics/dispatch role preferred.
2+ years of experience in an order desk, dispatch, or customer service role, ideally in ready mix or construction materials.
Prior experience supervising, training, or leading a small team.
Familiarity with dispatch or order management software (e.g., Command Alkon, Titan, or similar).
Solid understanding of concrete mix designs, slump, and industry terminology.
Experience building and interpreting operational reports.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Apply Now

Refine Your Search

customer service manager jobs in stockton, ca

Lead Ready-Mix Order Taker/Customer Service Representative

Customer Solutions Manager

Call Center Manager

Associate Manager, Semi Service

Leader, Customer Experience

Route Service Manager - UniFirst

Customer Care Manager - State Farm Agent Team Member

Team Lead, Market Operations

Store Manager (Sales, Customer Service)

Aquatics & Customer Experience Manager

Customer Experience Lead - Full Time

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