Position: Operations Manager
Status: Salary, Exempt
Pay range: $70K - $75k per year
Location: In-Office (Stockton, CA)
Reports to: General Manager
Direct Reports: 35+ (Dispatchers and Drivers)
Who We Are:
RydeTrans was founded in 1979 and incorporated in 1996 to provide safe and high-quality transportation to people in the East Bay. We serve a diverse group of institutional customers such as public transit agencies, governmental entities, school districts, health care providers, and social service agencies, as well as private customers. We provide a wide array of transportation products, including paratransit, fixed route, shuttle, charter services, and ADA eligibility assessments.
RydeTrans specializes in transporting people who depend on safe, comfortable, and reliable transportation to essential services like school, rehabilitation training, medical appointments, and work.
About this Role:
Are you an experienced operations leader with a passion for transportation and team development? RydeTrans is seeking an Operations Manager to oversee daily transit operations, ensure service quality, and support a culture of safety and efficiency. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional service to our customers and communities.
We offer a robust benefits package designed to prioritize your well-being, including comprehensive medical, vision, and dental coverage, as well as company-paid life insurance.
Key Responsibilities:
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Assumes first-line supervision of location employees. Ensures company policies and procedures are followed.
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Assists the General Manager in day-to-day operational oversight of location operations including billing, payroll, routing/scheduling, accounts receivable, and accounts payable. Assists in recruitment and hiring of location employees.
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Ensures drivers have the daily documentation necessary to complete their routes. Ensures vehicles dispatched are in proper working condition and daily DVI (pre- and post-trip) forms have been submitted.
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Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. Acts as backup member of Dispatch or Scheduling team.
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Develops manpower requirements for Dispatchers and Operators; assists with evaluating trip patterns for run structure revisions.
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Develops procedure manuals for Dispatchers, Road Supervisors, Drivers, and Service Personnel. Holds regular meetings with Dispatch and Scheduling staff to respond to service issues and keep staff informed of customer or company changes and requirements.
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Completes necessary daily and/or weekly reports for company and customer (Standby Report, Vehicle Maintenance Report, Manpower Report, Service Quality, and Complaint/Commendation Report).
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Tracks and maintains employee attendance system; processes driver and operations staff vacation requests; maintains/orders necessary driver and staff uniforms.
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Monitors and evaluates Operations activities, including: vehicle on-time statistics, missed runs, revenue/cost data, total work hours, total pay hours, customer complaint data, accident data, road call data, and other operations-related functions.
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Recommends and disciplines operations personnel. Interviews necessary drivers and staff and completes customer complaint investigations.
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Informs General Manager of potential risks in the operation.
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Performs all other duties as assigned and may assist with other areas based on location needs.
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Assists with driver and dispatcher training as needed.
Education:
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High school diploma or equivalent
Experience & Skills:
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3-5 years experience in transportation.
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2-3 years supervisory experience preferred.
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Accounting and detailed reporting experience.
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Computer literate with working knowledge of Microsoft Office.
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Ability to effectively prioritize tasks and manage time effectively.
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Ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials, and general public.
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Work extended hours regularly, including weekends and holidays.
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Demonstrate regular and consistent attendance and punctuality.
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Possess working vehicle to travel within service area as needed.
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Meet customer certification requirements in operations software and able to act as system administrator to assist resolving local user issues.
RydeTrans is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test after receiving a conditional offer of employment.
