Top 13 Help desk manager Jobs in Stony Brook, Ny

IT Help Desk - Supervisor
LNK International, Inc. —Hauppauge, NY
- $80,000 - $105,000 a year
- Full-time
- Azure
- Research
- Mid-level
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Senior IT Manager
Gemini Pharmaceuticals Inc —Hauppauge, NY
- $140,000 - $165,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- ERP systems
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Help Desk Manager
Upward Health —Hauppauge, NY
- $80,000 a year
- Mid-level
- Microsoft Office
- Mentoring
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IT Manager of End User Systems & Support
Bigelow Tea —Fairfield, CT
- 7 years
- Inventory management
- Mid-level
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Helpdesk Technician
Enersys —Commack, NY
- $50,000 - $65,000 a year
- Overtime
- Computer science
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
3d
Computer Technician
Fairfield University —Fairfield, CT
- Weekends as needed
- Background check
- Classroom
- Bachelor of Science
IT Coordinator
AHRC NASSAU —Plainview, NY
- $50,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
3d
Software Support Specialist- Entry Level
MDS Software —Hauppauge, NY
- $44,000 - $48,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- Bachelor's degree
- Health savings account
- Health insurance
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5d
IT Senior Manager, OMS and Omni Systems
Vineyard Vines, LLC —Stamford, CT
- Microsoft Excel
- 5 years
- Office
- Commuter assistance
- Disability insurance
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Field Services Engineer
Brightway Living & Learning —Smithtown, NY
- $52,000 a year
- Monday to Friday
- Mid-level
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
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IT Manager
LTE Care Plus Inc. —Melville, NY
- $90,000 - $120,000 a year
- Full-time
- System design
- HIPAA
- SQL
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Lead, Technology Help Desk
Mploylab —New York, NY
Provide in-person and remote technical support when needed. Develop and deliver technical training for new hires. Recommend and implement process improvements.
$140,000 - $160,000 a year
Quick Apply
10d
Manager, IT Service Desk
National Hockey League (NHL) —New York, NY
A key focus of this role is developing a highly skilled technical team capable of advanced troubleshooting across systems including endpoint devices, identity…
$140,000 - $160,000 a year
11d

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IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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Information Technology Supervisor 3 (PN 20079216)
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least…
$48.93 an hour

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help desk manager jobs near stony brook, ny

IT Help Desk - Supervisor

LNK International, Inc. -
Hauppauge, NY

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Job Details

Full-time
$80,000 - $105,000 a year

Qualifications

Managing technical support teams
Staff supervision
Azure
Managing teams in a customer support role
Team leadership
Public Cloud
Windows
Team development
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
Computer networking
Technical Proficiency
Active Directory management
Ticketing system technical support

Full Job Description

IT Help Desk Supervisor

LNK International is seeking a knowledgeable and customer-focused Help Desk Supervisor to oversee daily operations of the Help Desk and ensure prompt, professional support for all end users. This role is responsible for supervising help desk staff, managing workload distribution, improving support processes, and maintaining high customer service standards. In addition to supervisory responsibilities, the Help Desk Supervisor is expected to actively participate in daily ticket handling, providing hands-on technical support and contributing directly to help desk workload as needed.

Responsibilities

Supervise day-to-day Help Desk operations and support request workflows.
Provide leadership, coaching, and technical guidance to help desk technicians and build a strong working team with a customer‑focused attitude.
Ensure timely and effective resolution of end-user issues.
Actively work on help desk tickets, including troubleshooting, resolving, and documenting technical issues.
Perform hands-on technical tasks such as account provisioning, system troubleshooting, and hardware/software support.
Monitor performance metrics and prepare operational reports.
Respond to escalated issues and ensure proper resolution.
Maintain service standards, escalation procedures, and technical documentation.
Identify process improvements and contribute to support optimization.
Coordinate technician training and development.
Oversee help sheets, usage guides, and FAQ materials.
Research new technologies and make recommendations to support Help Desk operations.

Position Requirements

Proven experience as a Help Desk Supervisor or Senior Technician.
Strong technical knowledge of computer systems, software, networking, and support tools.
Experience with Windows 10/11, M365, Azure, Active Directory, and AV technologies.
Proficiency with help desk ticketing systems and remote support tools.
Ability and willingness to perform daily hands-on help desk support tasks.
Excellent troubleshooting, communication, and customer service skills.
Demonstrated leadership and team development abilities.
Strong analytical and problem-solving skills.
Ability to prioritize effectively in a fast-paced environment.

Education

Associate degree or CompTIA A+ certification with 2+ years of experience, or 4+ years of equivalent experience.

The salary listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as permitted by law.

LNK provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

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Refine Your Search

help desk manager jobs in stony brook, ny

IT Help Desk - Supervisor

Senior IT Manager

Help Desk Manager

IT Manager of End User Systems & Support

Helpdesk Technician

Computer Technician

IT Coordinator

Software Support Specialist- Entry Level

IT Senior Manager, OMS and Omni Systems

Field Services Engineer

IT Manager

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