Top 6 Call center quality analyst Jobs in Stony Brook Ny

Contact Center Quality Analyst
Teachers Federal Credit Union —Hauppauge, NY
- $24.80 - $29.00 an hour
- Full-time
- Background check
- Spanish
- Pass drug screening
- Dental insurance
- Tuition reimbursement
Quick Apply
Identity Management Engineer
Stony Brook University —Stony Brook, NY
- $140,000 - $180,000 a year
- Online Application
- Customer service
- HIPAA
- Java
3d
Temporary Workforce Management Specialist
HEALTHPLANONE, LLC —Trumbull, CT
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
Quick Apply
8d
Senior Financial Data & Analytics Engineer
The Research Foundation for The State University of New York at Stony Brook —Stony Brook, NY
- $110,000 - $120,000 a year
- Online Application
- Azure
- Computer Science
- Customer service

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Identity Management Engineer
Stony Brook University —Stony Brook, NY
Experience with IAM technologies and infrastructure, such as single sign-on (SSO), directory federation, SAML, OAuth, multi-factor authentication, user…
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call center quality analyst jobs near stony brook ny

Contact Center Quality Analyst

Teachers Federal Credit Union -
Hauppauge, NY

Quick Apply

Job Details

Full-time
$24.80 - $29.00 an hour

Benefits

Dental insurance
Tuition reimbursement
Paid time off
Pension plan
Vision insurance
401(k) matching
Employee discount

Qualifications

High school diploma or GED
Salesforce Cloud
Bank experience
Sales management systems proficiency
Financial services
Customer information system software

Full Job Description

Join Our Team

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Named one of America's Best-In-State Credit Unions by Forbes Magazine in 2022, Teachers has grown into one of the leading credit unions in the United States. As we broaden our national reach, we will continue to ensure that Teachers is a Best Place to Bank and a Best Place to Work. Teachers offers a variety of exciting career opportunities ranging from part-time and full-time staffers to executive leadership roles.

Summary:

The Quality Assurance Analyst monitors, evaluates, and analyzes inbound and outbound interactions (calls, chat, email, etc.) to identify performance trends, procedure adherence, and high standards for service delivery.

Education and/or Experience:

High School or GED required, Associates degree preferred
Minimum three years’ call center or analytical experience in financial services required
Analytical and data interpretation skills required
CRM Salesforce experience required
Proficient in Microsoft Office
Spanish speaking preferred
Strong organizational skills and detail oriented
Customer Service Metrics | Statistical Reporting | Training Needs Analysis | Performance Metrics | Service Level Agreements (SLA) | Real Time Call Monitoring | Customer Service Monitoring Software

Job Responsibilities:

Observe interactions (calls, emails, chats, etc.) and analyze data observed to create trending insights and provide recommendations for improvements
Evaluate and monitor levels of staff effectiveness to assist leadership team to create improvement action plans
Track issues in the quality monitoring systems and analyze the results
Identify and develop recommendations for improvement of process from member standpoint during interaction evaluations
Report on contact center performance for sales and service delivery
Provide feedback to improve performance and develop training programs
Perform other duties as assigned by immediate supervisor

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

Paid time off for vacation, personal days, and holidays
Fully-funded pension plan
401(k) company contribution
Teachers pays 100% of Dental & Vision premium
Tuition reimbursement is offered to full-time employees
Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $24.80 - $29.00 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.

To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers

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call center quality analyst jobs in stony brook ny

Contact Center Quality Analyst

Identity Management Engineer

Temporary Workforce Management Specialist

Senior Financial Data & Analytics Engineer

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