Top 13 Desktop support Jobs in Storm Lake, Ia

IT Support Technician – Level 2
Landus —Early, IA
- On call
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
IT Systems Technician
Rebnord Technologies —Storm Lake, IA
- From $16 an hour
- Urgently hiring
- Background check
- English
- Mid-level
- Paid time off
- Flexible schedule
Quick Apply
5d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Storm Lake, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

Discover related jobs

Based on your search for desktop support jobs.

IT Support Technician – Level 2
Landus —Early, IA
A valid driver’s license is required, as this role involves travel to various locations. Provide Level 2 IT support by answering Service Desk calls, monitoring…
Quick Apply
IT Systems Technician
Rebnord Technologies —Storm Lake, IA
The technician will serve as a primary on-site resource for customer service calls, equipment installations, troubleshooting, and technology projects.
From $16 an hour
Quick Apply
5d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
12d
Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for desktop support in storm lake, ia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support jobs near storm lake, ia

Sterile Processing Technician jobs in Cincinnati, OH

Field Technician jobs in Chesapeake, VA

Pharmacy Technician jobs in Fayetteville, AR

Field Inspector jobs in Los Angeles, CA

Field Technician jobs in Boise, ID

Oil Field jobs in Grand Junction, CO

Field Technician jobs in Chattanooga, TN

Field Technician jobs in Mesa, AZ

Technical Specialist jobs in Evendale, OH

Technical Specialist jobs in Alexandria, VA

Qualified Behavioral Health Specialist jobs in Ohio

It Specialist jobs in Chicago, IL

Technical Specialist jobs in Plano, TX

Technical Specialist jobs in Remote

Clinical Specialist jobs in Austin, TX

Senior It Technician jobs in Aliquippa, PA

Ophthalmic Technician jobs in Santa Clarita, CA

Entry Level It jobs in Hampton Roads, VA

Senior It Technician jobs in New York, NY

Senior Citizen jobs in New York, NY

IT Support Technician – Level 2

Landus -
Early, IA

Quick Apply

Job Details

Qualifications

Employee relationship building
Windows
Microsoft Office
Driver's License
Desktop (troubleshooting support)
Twisted pair cables handling
Technical Proficiency

Full Job Description

Description:

Summary:

The IT Support Technician is responsible for providing hands-on and remote IT support across Landus locations, with a strong emphasis on field-based technical work in industrial/ag environments. This role supports end users, installs and maintains network and camera infrastructure, and helps ensure reliable connectivity across facilities. The technician will provide hands-on support, diagnose technical problems, and contribute to improving overall IT service efficiency. Landus is committed to developing talent from within, and this role provides a strong foundation for career progression in IT.

Essential Duties & Responsibilities:

Other duties may be assigned.

End-User Support & Service Desk

Provide Level 2 IT support by answering Service Desk calls, monitoring the ticket queue, and resolving escalated issues
Assist Level 1 Support via phone and Microsoft Teams with advanced troubleshooting and guidance
Deliver in-person support at various Landus locations as needed
Clearly, concisely, and promptly document all work and customer interactions in the Kaseya AutoTask ticketing system
Ensure adherence to established service level agreements (SLAs)
Proactively communicate status updates and resolutions to end users

Field Support & Infrastructure Work

Travel to company locations to diagnose and resolve IT issues in office and industrial (grain elevator) environments
Install, configure, and troubleshoot network equipment including routers, switches, Access Points and wireless radio systems
Run, terminate, and test Cat5/Cat6 network cable
Install, configure, and maintain IP camera systems. Experience with Genetec systems is a plus
Assist with VoIP system setup, troubleshooting, and device deployment

Proactive Maintenance & Continuous Improvement

Identify and address potential issues through routine site visits and proactive assessment
Recommend improvements to enhance network reliability and user experience across locations
Collaborate with internal IT teams to reduce recurring issues and improve support processes

Customer Experience & Collaboration

Build strong working relationships with end users and department managers
Advocate for a seamless, efficient, and positive IT support experience
Partner with other IT teams (Backend, Dev/Data, OT/Automation) on escalated or complex issues

On-Call & Availability

Participate in an on-call rotation (approximately every 4–5 weeks) to provide support after-hours as needed

Documentation & Continuous Improvement

Create and maintain clear documentation for technical processes, troubleshooting steps, and end-user self-help resources.
Develop documentation aimed at reducing recurring issues and improving first-call resolution.
Identify and implement process improvements that reduce ticket volume and drive overall productivity.

Requirements:

Position Requirements:

Education & Experience:

A bachelor’s degree (B.S./B.A.) in Computer Science, Information Technology, or a related field is preferred.
An associate’s degree in computer science or equivalent experience (3-6 years) with relevant IT certifications will also be considered.

Skills Required:

Experience with a broad range of end-user technologies, including Windows, Microsoft 365 products, and remote desktop/terminal services.
Strong troubleshooting skills, diagnostic abilities, and customer service orientation.
Ability to apply technical knowledge effectively to resolve IT-related problems.
Ability to terminate network cable.
Excellent communication skills to assist and educate end users.

Certificates, Licenses, & Registrations:

A valid driver’s license is required, as this role involves travel to various locations.
Employees must adhere to the organization's motor vehicle safety policy.
Certifications such as CCNA, MCSE, MCTS, or ITIL are highly desirable but not required.

Physical Requirements:

This role involves maintaining IT equipment, including transporting, unpacking, and installing computer systems or servers.
The employee must be able to lift up to 40 lbs. to chest height and carry equipment up to 20 feet.
Ability to navigate tight maintenance spaces, stairs, and ladders as needed.
May require tolerance for working at heights.

Work Environment:

The work environment includes office settings, server rooms, and occasional customer locations.
Exposure to high places, outdoor conditions, and electrical equipment.
Noise levels are typically moderate.

Quick Apply

Refine Your Search

desktop support jobs in storm lake, ia

IT Support Technician – Level 2

IT Systems Technician

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for desktop support in storm lake, ia

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected