Top 6 Hotel front desk agent Jobs in Storrs, Ct

Full Time Front Desk Associate
Hilton Garden Inn Hotel —Preston, CT
- $17 - $20 an hour
- Full-time
- Hotel
- In-person
- Entry level
- Employee discount
Quick Apply
2d
Hotel Front Desk Agent
Hampton Inn Windsor —Windsor, CT
- Clean driving record
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent
Sturbridge Host Hotel & Conference Center —Sturbridge, MA
- $15.00 - $15.50 an hour
- Part-time
- Hotel
- Computer skills
- Communication skills
Quick Apply
Hotel Night Auditor
Comfort Inn by Choice Hotels —Sturbridge, MA
- From $17.50 an hour
- Part-time
- Computer literacy
- English
- Hotel
- Employee discount
Quick Apply
6d

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Full Time Front Desk Associate

Hilton Garden Inn Hotel
Preston, CT

Quick Apply

Job Details

Full-time
$17 - $20 an hour
2 days ago

Benefits

Employee discount

Qualifications

Hotel and accommodations payment processing
Hotel and accommodations guest complaints handling
Venue guest services
Hotel housekeeping

Full Job Description

Be flexible in regard to work schedule.
Report to work on time, in proper and clean uniform, including name tag.
Handle all duties according to hotel policies, procedures, internal rules and standards.
Conform to cash handling procedures at all times.
Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events.
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.
Be able to operate hotel reservations software competently and efficiently.
Perform guest registration and room assignment and accommodate special requests of all guests.
Be knowledgeable about brand specific reward programs and other frequent traveler programs.
Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings).
Know policies and procedures of safe deposit boxes.
Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment clean at all times.
Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist.
Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines.
Assist fellow associates in their jobs when able to improve daily operations of the hotel.
Have knowledge about all emergency procedures and know how to act on them.
Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured.
Report any unusual occurrences or requests to the manager.
Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest.
Use the AM, PM and night audit daily checklist to ensure smooth daily operations.
Perform other duties as assigned.

Pay: $17.00 - $20.00 per hour

Benefits:

Employee discount

Work Location: In person

Quick Apply

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hotel front desk agent jobs in storrs, ct

Full Time Front Desk Associate

Hotel Front Desk Agent

Guest Service Agent

Hotel Night Auditor

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