Top 3717 Customer success Jobs in Stow, Oh

GRC-LMS Customer Success Specialist II
K2-GRC —Hudson, OH
- From $65,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Conflict management
- Health savings account
- Health insurance
Quick Apply
Fully Remote Customer Service Agent
Disabled Veteran Solutions —Akron, OH
- From $15 an hour
- Full-time
- Remote
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
3d
Pharmacy Director
PharMerica —Medina, OH
- $147,680 - $158,080 a year
- Full-time
- Clean driving record
- Computer literacy
- Supervising experience
- Disability insurance
- Dental insurance
Part Time Educator - Brunswick City School District
Right at School —Brunswick, OH
- $15 - $18 an hour
- Part-time
- Current TB test
- High school diploma or GED
- 1 year
- Disability insurance
- Health insurance
Quick Apply
Electrical Project Estimator
Zenith Systems —Bedford Heights, OH
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Senior Project Manager - Commercial Millwork
Reserve Millwork —Bedford Heights, OH
- $75,000 - $95,000 a year
- Urgently hiring
- Hybrid work
- Background check
- 7 years
- ERP systems
- Profit sharing
- Health savings account
Quick Apply
Director of Executive Operations (Tree Service and Landscaping Industry)
Barberton Tree Service, Inc. —Barberton, OH
- $80,000 - $100,000 a year
- Extended hours
- Customer service
- CDL A
- Office
- Health insurance
- Dental insurance
Quick Apply
7d
Estimator (Tree Service Experience Required)
Barberton Tree Service, Inc. —Barberton, OH
- $85,000 - $150,000 a year
- Full-time
- Clean driving record
- 5 years
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
9d
Senior Assembler, Model Maker
Sealed Air —Streetsboro, OH
- $30 an hour
- Online Application
- High school diploma or GED
- Travel
- Welding
- Disability insurance
- Health insurance
SaaS Enterprise Sales Rep - Risk & Compliance
K2-GRC —Hudson, OH
- From $60,000 a year
- Full-time
- Google Workspace
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Vertical Account Executive, Spectrum Business
SPECTRUM —Hudson, OH
- $47,800 - $79,100 a year
- Clean driving record
- Microsoft Excel
- English
- Opportunities for advancement
Construction Assistant Project Manager/Estimator
Zenith Systems —Bedford Hts, OH
- Full-time
- Background check
- Construction site
- Customer service
- Health savings account
- Health insurance
Quick Apply
Forge Press Operator
King Forge and Machine Company —Twinsburg, OH
- $22 - $28 an hour
- No high school diploma
- Mid-level
- Forklift
- Profit sharing
- Paid holidays
Direct Sales Associate - Cleveland
IGS Energy —Bedford, OH
- $41,600 - $100,000 a year
- Weekends as needed
- No high school diploma
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Mechanic - Auto / Diesel / Forklift Technician
Crown Equipment Corporation —Solon, OH
- Overtime
- Clean driving record
- Customer service
- Mid-level
- Paid parental leave
- Paid holidays
Sales Manager B2B
Eimmie, Plushible & Brands —Cleveland, OH
- $56,990.47 - $150,000.00 a year
- Full-time
- Office
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
8d
Part Time Educator - Strongsville City Schools
Right at School —Strongsville, OH
- $15 - $18 an hour
- Part-time
- Classroom
- Current TB test
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Maintenance Technician - Day
SSP Fittings Corp. —Twinsburg, OH
- $25 - $35 an hour
- Mid-level
- Computer skills
- Power tools
- Profit sharing
- Paid holidays
2d
Mechanic - Auto / Diesel / Forklift Technician
Crown Equipment Corporation —Solon, OH
- Overtime
- Clean driving record
- Customer service
- Mid-level
- Paid parental leave
- Paid holidays
Restaurant Crew
7-Eleven —Ravenna, OH
- $11.50 - $15.41 an hour
- Ability to lift 50 pounds
- Food service experience
- Fair chance
- Paid holidays
- 401(k)

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GRC-LMS Customer Success Specialist II

K2-GRC -
Hudson, OH

Quick Apply

Job Details

Full-time
From $65,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Account development
Bachelor's degree
Client services
Customer relationship management
Account management

Full Job Description

About K2 GRC

K2 GRC helps organizations manage governance, risk, and compliance through practical software solutions, structured implementation, and ongoing customer partnership. We are looking for a Customer Success Specialist II who can help clients successfully adopt the K2 GRC platform, achieve measurable business outcomes, and build long-term value from their investment.

Position Overview

The Customer Success Specialist II is a key customer-facing role responsible for onboarding, relationship management, product adoption, renewals, retention, and account growth.

This is a post-sale role focused on helping customers succeed after they purchase the K2 GRC platform. The ideal candidate will serve as a trusted advisor to customers, helping them implement the platform, understand best practices, increase adoption, and achieve their business and compliance goals.

This role is more than customer support. The Customer Success Specialist II will proactively manage customer relationships, monitor account health, identify churn risks, coordinate renewals, and uncover expansion opportunities within existing accounts.

Key Responsibilities

Customer Relationship Management

The Customer Success Specialist II will serve as the primary point of contact for assigned customer accounts and build long-term relationships with executive buyers, operational users, and administrative contacts. This role requires regular customer communication, proactive account management, renewal tracking, and early identification of churn risks.

Onboarding and Product Adoption

This role will lead new customers through onboarding and implementation, helping define goals, timelines, responsibilities, and success criteria. The Customer Success Specialist II will train customers on platform functionality, monitor usage and engagement, identify adoption gaps, and help customers connect K2 GRC capabilities to measurable operational, compliance, and business outcomes.

Retention and Expansion

The Customer Success Specialist II will support customer retention by coordinating renewals and conducting value assessments with key stakeholders. This role will also identify appropriate upsell and cross-sell opportunities based on customer needs, additional departments, new use cases, or related organizations within the customer’s ecosystem.

Cross-Functional Collaboration

The Customer Success Specialist II will work closely with sales, marketing, customer support, product, engineering, and leadership to deliver a consistent customer experience. This person will also act as the voice of the customer by sharing feedback, feature requests, and customer pain points with internal teams.

Problem Solving and Escalation

The Customer Success Specialist II will take ownership of customer escalations, diagnose issues, coordinate with technical support or product teams, and communicate clearly with the customer through resolution. This role requires urgency, accountability, and the ability to turn difficult customer situations into positive experiences.

Qualifications

· 3 to 5 years of experience in Customer Success, Account Management, Client Services, or a similar customer-facing role within a SaaS or technology company.

· 2+ years of experience managing strategic customer accounts, preferably in the $20K to $100K ARR range.

· Experience supporting customer renewals, retention, onboarding, adoption, or account expansion.

· Ability to interpret customer KPIs, usage trends, and engagement data to identify at-risk accounts or dissatisfied users.

· Strong presentation, communication, and relationship management skills.

· Excellent active listening skills and the ability to navigate customer concerns or conflict professionally.

· Proven ability to lead customer onboarding or implementation processes.

· Experience in governance, risk, compliance, cybersecurity, healthcare compliance, or related operational software is strongly preferred.

· Comfortable working cross-functionally with sales, product, engineering, support, and leadership teams.

Education and Certifications

· Bachelor’s degree in Business or a related field preferred.

· Equivalent professional experience will also be considered.

· PMP, CCMP, Lean Six Sigma Yellow Belt, or similar process/project certification is a plus.

Ideal Candidate

The ideal candidate enjoys working directly with customers, building relationships, solving problems, and helping organizations get real value from software.

You are organized, proactive, and comfortable managing multiple accounts at the same time. You can balance customer advocacy with business goals, explain software clearly, build trust with stakeholders, and take ownership when a customer needs help.

Why Join K2 GRC

This is an opportunity to join a growing GRC software business in a customer-facing role with direct influence on customer satisfaction, retention, and growth. You will help shape how customers adopt the platform, how success is measured, and how the customer journey improves over time.

How to Apply

Qualified candidates should submit a resume and a brief summary of relevant experience in customer success, SaaS, compliance, cybersecurity, account management, or client services.

Pay: From $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer success jobs in stow, oh

GRC-LMS Customer Success Specialist II

Fully Remote Customer Service Agent

Pharmacy Director

Part Time Educator - Brunswick City School District

Electrical Project Estimator

Senior Project Manager - Commercial Millwork

Director of Executive Operations (Tree Service and Landscaping Industry)

Estimator (Tree Service Experience Required)

Senior Assembler, Model Maker

SaaS Enterprise Sales Rep - Risk & Compliance

Vertical Account Executive, Spectrum Business

Construction Assistant Project Manager/Estimator

Forge Press Operator

Direct Sales Associate - Cleveland

Mechanic - Auto / Diesel / Forklift Technician

Sales Manager B2B

Part Time Educator - Strongsville City Schools

Maintenance Technician - Day

Mechanic - Auto / Diesel / Forklift Technician

Restaurant Crew

I want to receive the latest job alert for customer success in stow, oh

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