Top 11 Help desk analyst Jobs in Stow, Oh

IT Support Analyst
ABARTA Coca-Cola Beverages —Cleveland, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Help Desk Analyst
Integra Connect Careers —Fairlawn, OH
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Cyber Security Analyst I
Fortress SRM LLC —Independence, OH
- $24 - $27 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Military
Quick Apply
Desktop Support Analyst II
DYOPATH —Akron, OH
- $31.68 an hour
- Monday to Friday
- Background check
- Clean driving record
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
10d
Help Desk Analyst
TTx Inc —Strongsville, OH
- On call
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted
Business Analyst (Sr) - S/4 Service and Construction Mgmt Software
Tremco CPG Inc. —Beachwood, OH
- $105,000 - $125,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Paid holidays
- Health insurance
14d
Digital & IT Senior Analyst - Warehousing Systems
Parker Hannifin Corporation —Cleveland, OH
- Computer Science
- Mid-level
- Bachelor's degree
SAP Business Analyst (Sr) - NE
Tremco CPG Inc. —Beachwood, OH
- Part-time
- Customer service
- English
- Mid-level
6h
Business Analyst
AHU Technologies Inc —United States
- $50 - $55 an hour
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
Quick Apply

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Service Desk Analyst
AtNetPlus —Stow, OH
Must possess a valid driver's license and have access to a reliable automobile with insurance. Provide technical assistance and support for incoming queries and…
$45,000 - $50,000 a year
Quick Apply
14d
Cyber Security Analyst I
Fortress SRM LLC —Independence, OH
Associate or Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or related field. Hands-on exposure to modern security tools, threats…
$24 - $27 an hour
Quick Apply

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Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Software Technology Inc —Madison County, OH
Manage clients or their own company Citrix systems, VDI and its other technologies. The engineer is responsible for taking care of all the administration tools…
Quick Apply
Service Desk Analyst
sdna global —Columbus, OH
Respond promptly to user inquiries via help desk tickets, phone calls, and email, ensuring issues are logged accurately and prioritized effectively.
$22 - $25 an hour
Quick Apply

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help desk analyst jobs near stow, oh

IT Support Analyst

ABARTA Coca-Cola Beverages -
Cleveland, OH

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Job Details

Qualifications

Windows
Desktop (troubleshooting support)

Full Job Description

Company: ABARTA Coca-Cola Beverages

Job Location: 4900 Cleveland, OH

Other Potential Locations: Cleveland, OH

We are actively seeking enthusiastic team players who want to work with the world’s most trusted and iconic brands.

About ABARTA

ABARTA Coca-Cola Beverages is a family-owned company committed to being a visible, engaged partner to the customers and communities we serve. We value diversity and individuality and when you thrive, we thrive. ABARTA offers the perks of a large corporation with the personalized touch of a smaller company. We are a workplace that encourages sharing ideas in a supportive environment, growing professionally, maintaining a healthy work/life balance, and interacting with all levels of the organization. We would love for you to become a part of our family to help make our vision of Quenching the Thirst of Our Neighbors a reality!

Summary

The IT Support Analyst provides Tier 1 (Service Desk) and Tier 2 (Desktop/Field Support) services for ABARTA Coca-Cola distribution centers across Pennsylvania, Ohio, and West Virginia. This position is primarily located in our Cleveland (Bedford Heights) OH but will require some travel to other ABARTA Coca-Cola sites. After-hours & weekend work entailed on an as needed basis.

Responsibilities

Tier 1 – Service Desk Support

Serve as the first point of contact for end-user technical issues via phone, email, chat or ticketing system.
Perform initial triage, troubleshooting, and resolution of incidents and service requests.
Log, categorize, and prioritize tickets in the ticketing system.
Provide remote support for hardware, software, network, and mobile issues.
Escalate unresolved or complex issues to Tier 2 or higher support levels.

Tier 2 – Desktop / Field Support

Provide onsite and assist other IT team members with remote site technical support for desktops, laptops, and peripherals.
Diagnose and resolve complex issues related to OS, applications, and basic networking.
Install and maintain workstations, printers, and mobile devices.
Perform imaging, deployment, and re-imaging using standard tools.
Support Honeywell warehouse handheld devices, CT45’s, and barcode scanners, CK67’s.
Provide printer support for Xerox office and Brother label printers.

Shared Responsibilities

Manage tickets to ensure timely resolution and SLA compliance.
Maintain accurate IT asset inventory.
Participate in on-call rotation.
Support IT projects and deployments.

Qualifications

Required

Associate degree in IT or equivalent experience.
3-5+ years of IT support experience as a Tier 1 or 2 Analyst.
Strong customer service and communication skills.
Experience with Windows 11 and hardware and software troubleshooting.

Preferred

Experience with Intune and Autopilot.
Experience with warehouse devices and manufacturing environments.

Physical Requirements

- Ability to lift 25–50 pounds.
- Ability to climb ladders up to 8 feet.

Additional Information

ABARTA Coca-Cola Beverages, LLC applicants must submit to a background verification process prior to commencing employment with the company. Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check which may include drug screening, driving records (including minor moving violations) and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position. ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity Employer Minorites/Women/Veterans/Disable/Sexual Orientation/Gender Identity.

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help desk analyst jobs in stow, oh

IT Support Analyst

Help Desk Analyst

Cyber Security Analyst I

Desktop Support Analyst II

Help Desk Analyst

Business Analyst (Sr) - S/4 Service and Construction Mgmt Software

Digital & IT Senior Analyst - Warehousing Systems

SAP Business Analyst (Sr) - NE

Business Analyst

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