Top 12 Service desk analyst Jobs in Stow, Oh

Cyber Security Analyst I
Fortress SRM LLC —Independence, OH
- $24 - $27 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Military
Quick Apply
IT Support Analyst
ABARTA Coca-Cola Beverages —Cleveland, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Service Desk Analyst II
Great Day Improvements: A Family of Brands —Twinsburg, OH
- $23.72 - $33.00 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Service Desk Analyst I
Fortress SRM LLC —Independence, OH
- $21 - $24 an hour
- Full-time
- Remote
- Google Workspace
- Computer Science
- Mid-level
Quick Apply
3d
Service Desk Analyst
AtNetPlus —Stow, OH
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health savings account
- Disability insurance
Quick Apply
14d
Desktop Support Analyst II
DYOPATH —Akron, OH
- $31.68 an hour
- Monday to Friday
- Background check
- Clean driving record
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
10d
Help Desk Analyst
TTx Inc —Strongsville, OH
- On call
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted
Business Analyst (Sr) - S/4 Service and Construction Mgmt Software
Tremco CPG Inc. —Beachwood, OH
- $105,000 - $125,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Paid holidays
- Health insurance
14d
SAP Business Analyst (Sr) - NE
Tremco CPG Inc. —Beachwood, OH
- Part-time
- Customer service
- English
- Mid-level
8h
Digital & IT Senior Analyst - Warehousing Systems
Parker Hannifin Corporation —Cleveland, OH
- Computer Science
- Mid-level
- Bachelor's degree

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IT Support Analyst
ABARTA Coca-Cola Beverages —Cleveland, OH
Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check which may include drug screening, driving records (including…
RPG Developer - United States based
Datanational Corporation —Cleveland, OH
Due to the volume of work requested by our existing and new customers, we have a need for additional programming and analysis support.
From $72,800 a year
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3d

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IT Help Desk (Remote)
Proteam Solutions Inc. —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
$20 - $22 an hour
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11d
Help Desk Analyst III
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$26 - $33 an hour
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service desk analyst jobs near stow, oh

Cyber Security Analyst I

Fortress SRM LLC
Independence, OH

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Job Details

Full-time
$24 - $27 an hour

Qualifications

Customer communication
Windows
CompTIA Security+

Full Job Description

The Cyber Security Analyst I is an entry-level position within Fortress SRM’s 24x7x365 Security Operations Center (SOC). This role supports the detection, analysis, and initial response to cybersecurity alerts and incidents across client environments under the guidance of senior analysts and SOC leadership.

The Analyst I focuses on foundational security operations, alert triage, monitoring, documentation, and client communication while developing core cybersecurity skills. This role is ideal for individuals early in their cybersecurity career seeking hands-on experience in a Managed Security Services Provider (MSSP) environment.

Work schedules are determined based on SOC coverage needs.

Key Responsibilities

Security Monitoring & Alert Triage

Monitor security alerts and tickets generated by SOC tools and client environments.
Perform initial triage of alerts related to endpoint protection, email security, patching, backups, and system health.
Identify false positives and escalate suspicious or confirmed threats according to documented procedures.
Follow established runbooks and Standard Operating Procedures (SOPs).

Incident Support

Assist senior analysts with security incident investigations and response activities.
Collect relevant logs, screenshots, and system information to support analysis.
Document incident details clearly and accurately in the ticketing system.
Escalate incidents promptly when thresholds or risk indicators are met.

Endpoint, Patching & Monitoring Support

Monitor alerts from RMM, EDR, backup, and monitoring tools.
Assist with patching validation and remediation tracking.
Support routine endpoint security tasks under supervision.
Help produce basic patching and monitoring reports.

Email & User Security

Assist with analysis of phishing, spam, and suspicious emails.
Support remediation steps such as user guidance, password resets, or isolation actions as directed.
Promote basic cyber hygiene and security awareness best practices.

Documentation & Operations

Maintain accurate and timely ticket notes, actions taken, and resolution summaries.
Follow client-specific procedures and escalation paths.
Contribute to knowledge base articles and operational documentation.
Participate in shift handoffs and SOC communications.

Learning & Development

Actively participate in training, shadowing, and mentorship opportunities.
Develop foundational skills in security tools, threat analysis, and incident handling.
Stay current on common threats, attack techniques, and defensive practices.

Required Qualifications

Education & Experience
- Associate or Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or related field
  OR equivalent military training/experience
  OR 0–2 years of relevant IT or cybersecurity experience.
Exposure to one or more of the following areas preferred:
- IT support or service desk
- Security monitoring or SOC environments
- Basic networking or system administration
- Vulnerability scanning or patching support
Certifications
- CompTIA Security+ (required or ability to obtain within defined timeframe)
- CompTIA A+ or Network+ preferred
- Interest in pursuing advanced security certifications encouraged
Technical Skills (Foundational)
- Basic understanding of Windows and macOS operating systems
- Familiarity with Active Directory and user account management
- Awareness of common cybersecurity threats (phishing, malware, ransomware)
- Basic understanding of networking concepts (IP, DNS, VPN)
- Willingness to learn SIEM, EDR, and security monitoring tools

Core Competencies

Team-Oriented – Works well with peers and senior analysts in a collaborative SOC environment.
Attention to Detail – Accurately documents findings and follows procedures.
Analytical Curiosity – Asks questions and seeks to understand alerts and outcomes.
Adaptability – Comfortable working shifts in a fast-paced, alert-driven environment.
Client Awareness – Understands the importance of clear, professional communication.
Reliability – Demonstrates consistent attendance, punctuality, and accountability.

Why Join Fortress SRM

Entry point into a professional cybersecurity career within a real-world SOC.
Hands-on exposure to modern security tools, threats, and client environments.
Structured learning, mentorship, and clear career progression to Analyst II.
Supportive team culture focused on growth, training, and operational excellence.
Opportunity to build a strong cybersecurity foundation across multiple industries.

This shift works Wednesday - Saturday 9:30PM - 7:30AM EST.

Quick Apply

Refine Your Search

service desk analyst jobs in stow, oh

Cyber Security Analyst I

IT Support Analyst

Service Desk Analyst II

Service Desk Analyst I

Service Desk Analyst

Desktop Support Analyst II

Help Desk Analyst

Business Analyst (Sr) - S/4 Service and Construction Mgmt Software

SAP Business Analyst (Sr) - NE

Digital & IT Senior Analyst - Warehousing Systems

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