Seamlessly blending alpine style with the luxury amenities of a world-class resort, we offer rustic elegance in a pristine natural setting. All of it infused with a delightful “cosmopolitan-ality” that has become a signature of our resort. Breakfast, Lunch and Dinner in The Roost feature organic grown ingredients wherever possible. Get lost in the moment at our full-service award winning SPA, or take a moment for Tennis or Pickleball at our Tennis Academy, ranked one of the top ten Tennis Resorts in the U.S.
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, wellness programs, wonderful hotel discounts and much more.
The Spa Houseperson is responsible for deep cleaning areas within the spa and outdoor pools, keeps them neat, clean and well stocked with all amenities.
EXAMPLES OF DUTIES
- Be on time for each shift and flexible with your schedule, supporting the needs of the spa.
- Clean treatment rooms and public spaces using a vacuum cleaner, broom, cloths, mops, sponges, brushes, and/or cleaning agents.
- Empty trash throughout the spa, wiping down trash cans as needed.
- Pick up and restock towels, straighten chairs throughout the indoor and outdoor pool areas.
- Break down coffee and water stations after the spa and fitness center have closed.
- Maintain a safe, clean and well-organized spa environment through consistent monitoring of the facility.
- Clean steam rooms and saunas nightly
- Engage with guests and actively promote the spa, treatments, services, sessions and retail as well as programs, promotions and/or discounts available.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
- Provide accurate, appropriate and immediate responses to all requests and ensuring complete guest satisfaction.
- Possess ability to work without direct supervision.
- Maintain a positive attitude and contribute toward a quality work environment.
- Assist in all areas of spa operation as requested by management.
- Maintain personal appearance and grooming standards consistent with company standards.
Pay Rate: $20 to $22.00 per hour
Related Functions:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Communication- Ability to effectively present information and respond to questions from managers, employees, members and the general public.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
- High Work Standards - Sets high standards of performance; assumes responsibility and accountability for successfully completing assignments or tasks with a high degree of attention to detail.
- Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
- Must be flexible enough to work a variety shifts including evenings, weekends and holidays
MINIMUM QUALIFICATIONS
Education:
High School Diploma or General Education Degree (GED) is preferred.
Training and Experience:
- Previous housekeeping or professional cleaning experience required.
- Minimum one-year experience providing customer service in a high-end fitness center or luxury spa environment, a plus
- Excellent personal appearance, good communication skills and a friendly, congenial personality is a must
- Ability to work in a high-volume, busy service environment while maintaining composure and focus on the guest
- While performing duties of this job, the employee is required to consistently stand, walk, squat, use hand to write, talk, hear, see, taste, smell.
- The employee must regularly lift and/or move at least 25 pounds.
- Specific vision abilities required include distance vision and peripheral vision.
Environmental Conditions:
- One on one, and small group, interactions throughout the spa facility.
- The noise level in the environment is moderate.
OTHER· Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
