Job family: Sales, Marketing & Product Management
Business area: Environment & Energy
Contract location:
Muncy, PA, US
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Working location: Muncy
Location type: Office Location / Office-based
Contract type: Permanent
Job description:
Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.
Brief Description
Do you enjoy building relationships, solving customer challenges, and working in a manufacturing environment? As a Customer Account Specialist supporting the Feed & Biofuel business, you'll play a key role in helping customers find the right solutions while partnering with engineering, manufacturing, logistics, and sales to deliver an exceptional customer experience.
The Customer Account Specialist serves as the primary point of contact for customer inquiries and orders, handling all aspects of account management from order entry and product research to pricing, delivery coordination, and issue resolution. The role involves collaborating with internal teams to ensure accurate and timely fulfillment, maintaining detailed records, analyzing sales trends, and proactively identifying opportunities to enhance customer satisfaction and drive revenue growth.
Key Responsibilities
Receive customer inquiries and orders via phone, fax, email, and/or mail; analyze customer requests to determine needs and follow up to secure new orders.
Research engineering records, drawings, bills of material, and manufacturing records to determine correct parts identification, manufacturing costs, and appropriate selling prices.
Determine parts availability, advise customers on price and delivery timelines, and secure sales orders. Enter orders accurately into the business system and monitor progress through delivery.
Review inventory levels, pricing, and profit margins; recommend adjustments to the NA Service Manager based on sales trends and customer demand.
Address customer requests and concerns to maintain the highest possible level of customer satisfaction, including processing return goods following established procedures.
Adjust customer serial number databases as changes occur and communicate updates with other Account Managers.
Proactively manage assigned customer accounts by building strong relationships, anticipating needs, and offering tailored solutions and product recommendations.
Identify and pursue upselling and cross-selling opportunities based on customer history, usage patterns, and product lifecycle.
Conduct periodic check-ins or account reviews with key customers to ensure satisfaction and explore future sales opportunities.
Collaborate with engineering, logistics, finance, and external sales teams to resolve complex customer issues and ensure seamless order fulfillment.
Investigate and resolve customer complaints or order discrepancies, escalating unresolved issues as needed for prompt resolution.
Maintain accurate and detailed records of all customer interactions and sales activities using CRM and ERP systems.
Generate and analyze reports related to order status, sales performance, and customer feedback; provide insights to management and contribute to continuous improvement.
Participate in team meetings and cross-functional initiatives to improve customer service processes and internal communication.
Stay informed of company product updates, inventory changes, and industry trends to better serve customers and support sales strategy.
#1ANDRITZway Core Behaviors
Customer Focus
Ownership for Performance
Shared Commitment
Openness
Job Specific Competencies
Customer Service Excellence
Order Management and Processing
Product Knowledge and Technical Proficiency
Account Review and Customer Retention
Sales and Upselling Skills
CRM and ERP System Proficiency
Complaint Resolution and Problem Solving
Cross-functional Collaboration
Communication and Interpersonal Skills
Time Management and Organization
Adaptability and Continuous Learning
Attention to Detail
Qualifications (Required)
High school diploma or equivalent, relevant work experience may be considered in lieu of a degree
1-3 years of experience in customer service or sales, preferably with a strong focus on account management or order processing.
Other Valued Experience, Knowledge, Skills & Abilities (Preferred)
Bachelor’s degree in business administration, sales, marketing, or a related field
3-5 years of proven experience in sales order management and upselling or cross-selling products/services.
Demonstrated mechanical aptitude with the ability to understand and work with tools, machines, or mechanical systems.
Physical Requirements and Environmental Conditions
Primarily sedentary work, with the ability to sit for long periods
Occasional light lifting (e.g., office supplies, documents).
Frequent use of computer, phone, and other office equipment for data entry and communication.
Visual acuity for reading documents, emails, and reports, along with typing and navigating systems.
Fast-paced work environment, often managing multiple tasks simultaneously.
Frequent interaction with internal teams and external customers
Noise level typically low to moderate
Other Requisites
Limited travel within the region in support of customer relationships and business opportunities (less than 5%).
We are an AA/EEO/Veterans/ADA Friendly Employer
Legal status to work in the United States is required
What We Offer
Competitive pay
Annual profit share opportunity
Medical, dental, and vision benefits effective on your first day of employment
401(k) with company match
Paid time off and company holidays
Career growth opportunities
Stable employment with a global leader
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 20923
