Top 1030 Center supervisor Jobs in Sunrise, Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Router Supervisor
R+L Carriers —Pembroke Pines, FL
- $70,000 - $85,000 a year
- Urgently hiring
- Management
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
8d
Supervisor Plant Operations, Facilities
Boca Raton Regional Hospital —Boca Raton, FL
- $30.29 - $39.38 an hour
- Management
- Mid-level
- High school diploma or GED
- Wellness program
- Health insurance
Driver- Non-CDL Mon-Fri (7am-5PM)
Vital Holdings LLC —Miami Gardens, FL
- $24 an hour
- Overtime
- Background check
- CDL
- High school diploma or GED
Quick Apply
10d
Medical Office Supervisor (Office Coordinator) - Women's Center
Holy Cross Hospital —Fort Lauderdale, FL
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Scheduling Coordinator (FL)
Revival Home Health Care a Centers Company —Margate, FL
- Full-time
- Entry level
Quick Apply
Driver (Contract Opportunity)
Mental Health Treatment Centers of America —Lauderdale Lakes, FL
- Contract
- Clean driving record
- Residential
- Communication skills
Quick Apply
Insurance Verification Representative - Remote (Tri-County Area)
University of Miami —Medley, FL
- Full-time
- Remote
- Bilingual
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
OSS Call Center In Office Supervisor
Quest Health Solutions LLC —Coral Springs, FL
- $50,000 - $65,000 a year
- Full-time
- Mid-level
- Leadership
- 2 years
- Dental insurance
- Paid time off
Quick Apply
Supervisor, Patient Financial Services-Patient Access-FT
Broward Health —Fort Lauderdale, FL
- Full-time
- Management
- HIPAA
- Mid-level
Adjunct Faculty - Mathematics
Nova Southeastern University —Fort Lauderdale, FL
- Background check
- 18 years or older
- No background check
- Health insurance
- Dental insurance
ADMINISTRATIVE SUPPORT ASSISTANT III
Broward County Public Schools —Miramar, FL
- $19.55 - $29.97 an hour
- Bilingual
- School experience
- Mid-level
10d
Supervisor, Medical Office - Womens Center - FT BHP AMB 28136
Broward Health —Fort Lauderdale, FL
- Full-time
- Mid-level
- Military encouraged
- Associate's degree
JOB COACH
Broward County Public Schools —Fort Lauderdale, FL
- $21.13 - $31.92 an hour
- Full-time
- Bilingual
- Mid-level
- High school diploma or GED
- On-the-job training
RN Unit Manager - $45 per hour -Deerfield
Deerfield Beach Health and Rehabilitation Center —Pompano Beach, FL
- $45 an hour
- Full-time
- Skilled nursing facility
- RN License
- Nursing home
- Health insurance
- Dental insurance
Quick Apply
13d
3pm - 11pm Nurse Supervisor
West Delray Nursing and Rehabilitation Center —Delray Beach, FL
- $77,500 - $87,500 a year
- Full-time
- Background check
- CPR Certification
- Nursing
- Health insurance
- Dental insurance
Quick Apply
6d
Customer Support Manager
The Real Autograph —Fort Lauderdale, FL
- $50,000 - $60,000 a year
- Weekends as needed
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
10d
Patient Care Nurse Supervisor, Clinical Decision Unit, $20k Bonus
Baptist Health South Florida —Boca Raton, FL
- $46.02 - $61.21 an hour
- Full-time
- Nursing
- RN License
- PALS Certification
- Commuter assistance
- Paid parental leave
6d
Patient Care Nurse Supervisor, Surgery, $20k Bonus
Baptist Health South Florida —Boca Raton, FL
- $46.02 - $61.21 an hour
- Full-time
- Nursing
- Surgery
- RN License
- Commuter assistance
- Paid parental leave
6d
Patient Care Nurse Supervisor, Medical Telemetry, $20k Bonus
Baptist Health South Florida —Boca Raton, FL
- $46.02 - $61.21 an hour
- Full-time
- Nursing
- RN License
- PALS Certification
- Commuter assistance
- Paid parental leave
6d

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Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

center supervisor jobs in sunrise, fl

Remote Contact Center Supervisor

Router Supervisor

Supervisor Plant Operations, Facilities

Driver- Non-CDL Mon-Fri (7am-5PM)

Medical Office Supervisor (Office Coordinator) - Women's Center

Scheduling Coordinator (FL)

Driver (Contract Opportunity)

Insurance Verification Representative - Remote (Tri-County Area)

OSS Call Center In Office Supervisor

Supervisor, Patient Financial Services-Patient Access-FT

Adjunct Faculty - Mathematics

ADMINISTRATIVE SUPPORT ASSISTANT III

Supervisor, Medical Office - Womens Center - FT BHP AMB 28136

JOB COACH

RN Unit Manager - $45 per hour -Deerfield

3pm - 11pm Nurse Supervisor

Customer Support Manager

Patient Care Nurse Supervisor, Clinical Decision Unit, $20k Bonus

Patient Care Nurse Supervisor, Surgery, $20k Bonus

Patient Care Nurse Supervisor, Medical Telemetry, $20k Bonus

I want to receive the latest job alert for center supervisor in sunrise, fl

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