Compassion. Accountability. Collaboration. Foresight. Joy.
These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.
ASPIRUS ST. LUKE'S HOSPITAL in Duluth, MN is seeking a SUPERVISOR- TELECOMMUNICATIONS to join our PATIENT PLACEMENT team!
Salary Range: $19.17 - $30.66 Hourly
Schedule/Hours: VARIED (ALL) SHIFTS, Variable Shifts
Weekend Requirement: Every Other Weekend
FTE: FULL TIME, 1.0 FTE or 80 Hours Biweekly
The Supervisor-Telecommunications, under the direction of Manager-Computer Support, manages supervision of the Telecommunications Operators and their performance in a high volume, call center environment; coordinates duties related to the operation of the telecommunications system. Supervises and participates in the operation of the switchboard and other related communications equipment. Responsible for continual support of the Telecommunications Telephone/Fax Software (Amtelco). Manages system functionality of St. Luke's Answering Service and Physician One Call (Physician Referral Service).
MINIMUM QUALIFICATIONS
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Education: High School Diploma or equivalent.
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Experience: Two (2) years Telecommunication Operator experience at St. Luke's or 4 years call center experience external to St. Luke's
- Licensure/Certification/Registration: N/A
PREFERRED QUALIFICATIONS
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Education: Associates Degree
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Experience: Prior leadership experience.
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Licensure/Certification/Registration: N/A
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of telephone courtesy and positive customer relations, hospital and medical terminology, computer terminal operations. Ability to think quickly and perform multiple tasks under stressful and unpredictable environment. Ability to work with a heavy call volume accurately. Ability to use appropriate interpersonal styles and methods in guiding/influencing others towards achieving desired outcomes. Ability to manage staff effectively while demonstrating empathy and understanding. Ability to effectively communicate to individuals and groups. Exercise fine hand or finger movement; see, walk, talk, hear, and sit for up to 8 hour period of time. Ability to work independently. Post-high school education course work in Supervision/Management or Communications, preferred. Requires on-call responsibility including carrying a pager and/or cell phone and the ability to respond quickly to after-hour support situations.
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READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
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WRITING - Intermediate: Ability to write routine reports, correspondence, or procedures.
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SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
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MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
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REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS AND ENVIRONMENT
PHYSICAL DEMANDS
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Stand - Occasionally Under 1/3 (1-2.5 hours)
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Walk - Occasionally Under 1/3 (1-2.5 hours)
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Sit - Continuously Over 2/3 (5.5 – 8 hours)
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Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 – 8 hours)
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Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
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Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
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Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
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Talk or hear - Continuously Over 2/3 (5.5 – 8 hours)
Moderate noise (examples: business office with computers and printers, light traffic)
LIFTING REQUIREMENTS
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Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
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Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
WORK ENVIRONMENT
N/A
Employee Benefits
- Full benefits packages available for part- and full-time status.
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Time away from work accrual.
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Retirement plans available.
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Wellness program for employees and their families.
Aspirus St. Luke’s in Duluth is a cornerstone of health care in northeastern Minnesota, offering a wide range of medical specialties and advanced care services. With a history dating back to 1881, this downtown Duluth hospital has grown into a comprehensive medical center with a strong commitment to patient-centered care. The facility features a 267-bed hospital, state-of-the-art surgical and imaging technology, and a nationally recognized heart and vascular center. As part of the broader Aspirus system, St. Luke’s is also known for its excellence in orthopedics, cancer care, and women’s and children’s health. In addition to the main hospital campus, the Duluth area includes multiple primary and specialty care clinics that serve the Twin Ports and surrounding communities. Duluth, MN
Our Mission: We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.
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