Top 38 Customer service manager Jobs in Sutton, Ma

Customer Service Manager
TransCore, LP —Auburn, MA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Mid-level
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Assistant Customer Experience Manager
Millbury National Bank - Millbury, MA —Millbury, MA
- $26 - $32 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
2d
Team Lead
E-ZPass MA/TransCore —Natick, MA
- $19 an hour
- Temporary
- Mid-level
- Office
- High school diploma or GED
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Customer Service Manager
Stop & Shop —Bellingham, MA
- $64,800 - $97,200 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
Customer Service Supervisor
Lenze Americas Corporation —Uxbridge, MA
- $73,000 - $85,000 a year
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
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6d
Call Center Manager
Rodenhiser Home Services Inc —Holliston, MA
- $75,000 - $105,000 a year
- Full-time
- 5 years
- Mid-level
- Residential
- AD&D insurance
- Paid holidays
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1d
Cust Serv Supervisor
Imperial Distributors, Inc. —Worcester, MA
- $53,000 - $75,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Call Center Supervisor
Renewal by Andersen | Esler Companies —Worcester, MA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- US work authorization
- Communication skills
- Profit sharing
- Paid holidays
Manager, Customer Operations
Integer Holdings Corporation —Hudson, MA
- $95,700 - $140,360 a year
- Full-time
- 7 years
- Oracle
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
14d
Mgr-Customer Operations
Rhode Island Energy —Cumberland, RI
- Part-time
- Microsoft Excel
- 6 years
- Bachelor's degree
Manager, Sales and Customer Service
Macy’s —Marlborough, MA
- $61,930 - $103,070 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Team Leader, Client Services
Fidelity Investments —Smithfield, RI
- Full-time
- Mentoring
- Financial services
- Senior level
Executive Director, Customer Success Operations
CVS Health —Woonsocket, RI
- $131,500 - $303,195 a year
- Full-time
- 11+ years
- Product management
- Fair chance
- Health insurance
- Dental insurance
Client Service Manager
Gallagher —Westborough, MA
- $63,500 - $106,500 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
Customer Service - Self Storage Manager
Public Storage —Westborough, MA
- $17.50 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
10d
Customer Support Center Team Lead
HOMEX Services Group —Lincoln, RI
- $24 an hour
- Weekends as needed
- English
- Mid-level
- Windows
Quick Apply
14d
Director, Client Service Manager
Fidelity Investments —Smithfield, RI
- $95,000 - $186,000 a year
- Full-time
- System design
- Office
- Continuous improvement
- Loan repayment program
- Tuition reimbursement
Customer Service Supervisor - Full Time
Whole Foods Market —Shrewsbury, MA
- $16.50 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
Client Service Manager II (Custody) - Wealth Client Experience
Fidelity Investments —Smithfield, RI
- Full-time
- 5 years
- Office
- Bachelor's degree
Customer Service Supervisor
SPIROL International Corporation —Danielson, CT
- Full-time
- Mid-level
- 3 years
- Recruiting
- Disability insurance
- Dental insurance
Quick Apply
14d

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Customer Service Manager

TransCore, LP -
Auburn, MA

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year

Qualifications

Team supervision
Managing teams in a customer support role
SQL
Supervising experience
Data management
Productivity software
Query management
Associate's degree

Full Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Manager to join our team in Auburn, Massachusetts.

Summary: Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers (WIC), as well as Facility Management. The Manager coordinates processing and reporting activities with the Customer Care Supervisors to ensure that policy and procedure integrity is maintained and also manages all activities of Customer Care Operations, maintaining optimum service levels for E-ZPass MA and PAY BY PLATE MA (PBP) accounts. Per the accepted contract pricing (Appendix M1B of the MassDOT AET CSC Agreement), the Customer Service Manager is responsible for maintaining the expected profit margins at each WIC location individually.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Maintain a full understanding of all E-ZPass MA and PBP programs and is well-versed in all Customer Care Representative, Team Lead and Supervisor tasks
Participates in bi-weekly Project Manager and software development calls to ensure all Customer Care issues are addressed, corrected, tested and implemented timely
Support MassDOT’s Director of Statewide tolling for key high-level requests from operations including legal hearings, subpoena’s and detailed customer account history
Develop agenda and present all relevant Customer Care issues to discuss with MassDOT Management team for the Monthly Status Meetings
Understands the business rules of all E-ZPass MA and PBP programs as they apply to account establishment, account maintenance and transponder inventory tasks
In conjunction with the Customer Care Supervisor’s, oversees 6 WIC locations and continually monitor and assess service levels including the number of walk-ins, wait times and customer feedback
Coordinate daily activities that ensure Customer Care operations and its staff provide excellent customer service, supervises and supports all established policies and procedures and keeps TransCore management and MassDOT appraised of the status of Customer Care Center operations
Responsible for understanding, monitoring and meeting daily, weekly, monthly performance metrics and standards applicable to the Customer Care Department (#3-5, #43-45, #1-2 and #6-11 in conjunction with the Account and Finance Manager, #37-38 and #66 in conjunction with the Customer Communications Manager and Accounting and Finance Manager); informing the CSC Program Manager when issues arise that impact metrics
Serving as customer service role model, ensure all Customer Care representatives are courteous, professional and attuned to customer needs
Establish and monitor statistical performance reporting criteria, enforce policies and procedures to ensure all staff meet or exceed expected customer service and performance levels
Correct and address any QA findings, develop preventive measures, support training and cross training processes and continue to mentor new and existing staff to ensure overall quality of delivered services
Work with the QC/QA department to implement efficiencies by evaluating processes for improvements where possible
Periodically travel to WIC’s to maintain effective relationships and communication with team members
Act as safety Manager for all locations (including WIC’s) and building security, first contact for alarms and access granted and revoked as needed for all staff
Must remain professional under every circumstance with customers/non-customers

Required Skills:

5 plus years Supervisory experience with hands-on customer service experience
Proven ability to navigate and elaborate integrity system data activity
Advance skills in Microsoft Office products and proficient in running SQL scripts
Must be a team player, self-motivated and success oriented for the entire CSC Program
Bilingual in Spanish a plus

Education:

Minimum of an Associates degree required
Bachelor’s degree preferred

Salary Range: $70 - 90k annually based upon qualifications and experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer service manager jobs in sutton, ma

Customer Service Manager

Assistant Customer Experience Manager

Team Lead

Customer Service Manager

Customer Service Supervisor

Call Center Manager

Cust Serv Supervisor

Call Center Supervisor

Manager, Customer Operations

Mgr-Customer Operations

Manager, Sales and Customer Service

Team Leader, Client Services

Executive Director, Customer Success Operations

Client Service Manager

Customer Service - Self Storage Manager

Customer Support Center Team Lead

Director, Client Service Manager

Customer Service Supervisor - Full Time

Client Service Manager II (Custody) - Wealth Client Experience

Customer Service Supervisor

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