Top 155 It help desk professional Jobs in Suwanee, Ga

IT Support Specialist I
Priority Technology Holdings, LLC —Alpharetta, GA
- $23 - $27 an hour
- Full-time
- Google Workspace
- Windows
- Associate's degree
- Health savings account
- Employee stock purchase plan
Quick Apply
8d
Level 1 Systems Administrator
Safer Way Technologies, LLC —Atlanta, GA
- From $55,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
5d
IT Help Desk Professional
Kimley-Horn —Alpharetta, GA
- Writing skills
- Mid-level
- Office
- Profit sharing
- Health insurance
13d
IT Support Specialist
St. Vincent de Paul Georgia —Atlanta, GA
- Weekends as needed
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Service Desk Technician - Atlanta
Eclipse Networks —Atlanta, GA
- From $43,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
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7h
Help Desk Technician (Tier 2)
Snap Tech IT —Cumming, GA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Health insurance
Universal Banker I
Georgia's Own Credit Union —Buford, GA
- $23 an hour
- Online Application
- Background check
- Microsoft Excel
- Basic math
- Health insurance
- Dental insurance
Tier 1 Help Desk Technician
5Q Partners, LLC —Sandy Springs, GA
- $60,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Desktop Systems Professional
Trimble —Alpharetta, GA
- $55,000 - $75,600 a year
- Online Application
- Google Workspace
- Computer science
- Computer Science
- Paid parental leave
- Employee stock purchase plan
End User Support Analyst
Inspire Brands —Atlanta, GA
- Full-time
- Microsoft Outlook
- Data analysis skills
- Mid-level
Quick Apply
6d
Senior Customer Support Specialist
Brightree —Peachtree Corners, GA
- $30.91 - $41.21 an hour
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Commuter assistance
- Health savings account
IT Senior Associate
Doeren Mayhew CPAs and Advisors —Duluth, GA
- Weekends as needed
- Mid-level
- 2 years
Quick Apply
Retail Customer Service Associate (Cashier)
PGA Tour Superstore —Duluth, GA
- $15 - $17 an hour
- Part-time
- Computer literacy
- Merchandising
- High school diploma or GED
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Suwanee, GA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Legal Assistant
Vayman & Teitelbaum, P.C. —Alpharetta, GA
- $40,000 - $45,000 a year
- Full-time
- Computer literacy
- Contracts
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Senior Customer Support Specialist
ResMed —Peachtree Corners, GA
- $30.91 - $41.21 an hour
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Commuter assistance
- Health savings account
Systems Administrator
Snap Tech IT —Cumming, GA
- $70,000 - $95,000 a year
- Full-time
- 5 years
- Office
- Windows
- Paid holidays
- Health insurance
Administrative Assistant-Campus Operations-ATL
Arizona College of Nursing —Atlanta, GA
- Full-time
- Hybrid work
- Writing skills
- Research
- Office
- Health insurance
- Dental insurance
Receptionist
Vayman & Teitelbaum, P.C. —Alpharetta, GA
- $50,000 - $54,000 a year
- Full-time
- Sales
- Word processing
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent
Hyatt Place Atlanta/Perimeter Center —Dunwoody, GA
- $16.50 - $17.50 a week
- Part-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
13d

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IT Support Specialist I

Priority Technology Holdings, LLC -
Alpharetta, GA

Quick Apply

Job Details

Full-time
$23 - $27 an hour
8 days ago

Benefits

Health savings account
Employee stock purchase plan
Health insurance
Unlimited paid time off
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount
Gym membership

Qualifications

Authentication
Customer communication
Standard Operating Procedures (SOPs) implementation
Customer support ticket management
MFA
Productivity software
Standard operating procedures (SOPs)
VPN

Full Job Description

Job title: IT Support Specialist I

Reports to: Manager, Technical Operations

Department: Central Services

Location: Alpharetta, GA

Grade: 13

About Priority:

Priority is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

The IT Support Specialist I is responsible for providing reliable, timely support for common end-user technology issues while building foundational knowledge of systems and processes. This role supports overall organizational productivity through clear communication, accurate documentation, and consistent follow-through, ensuring employees can rely on technology support to stay focused and productive. This is an entry-level position ideal for individuals looking to build a strong foundation in IT support and progress toward more advanced technical roles.

Responsibilities:

Respond to user tickets involving hardware, software, access, and device issues.
Follow documented Standard Operating Procedures (SOPs) and runbooks for all troubleshooting steps.
Perform initial triage and classification of incidents.
Document all actions clearly and accurately within the ticketing system.
Support onboarding and offboarding tasks, including account setup and device provisioning.
Maintain clear, professional, and timely communication with end users, setting appropriate expectations.
Support monitoring, alert response, and routine operational checks.
Escalate complex or unfamiliar issues to Specialist II or III with clear context.
Collaborate effectively with team members to ensure smooth handoffs and issue resolution.

What Success Looks Like:

Independently resolves routine hardware, software, access, and device issues within SLA, accurately triaging and escalating with clear context.
Follows SOPs and runbooks consistently, producing clean, accurate ticket documentation.
Maintains professional, timely communication with users, setting appropriate expectations.
Supports onboarding/offboarding and responds appropriately to monitoring alerts and operational checks.
Collaborates effectively with the team, escalating to Specialist II/III with clear context, and consistently meets service targets ( 90% SLA compliance, strong CSAT).

Candidate Requirements:

Minimum Requirements

Strong fundamentals in troubleshooting and customer support.
Ability to follow SOPs and structured processes accurately and consistently.
Clear written and verbal communication skills.
Basic understanding of Windows and/or macOS operating systems.
Familiarity with O365 or Google Workspace environments.
Basic knowledge of MFA (Multi-Factor Authentication), VPN, printers, and endpoint devices.
Ability to prioritize and manage a ticket queue within defined SLAs.
Willingness to learn and apply feedback in a fast-paced support environment.

Preferred Requirements

Prior experience in a help desk, IT support, or customer service role.
Experience with ticketing systems and IT service management (ITSM) tools.
Familiarity with account provisioning, device imaging, or endpoint management tools.
Exposure to monitoring and alerting platforms.
Associate's degree or relevant certification (e.g., CompTIA A+, Network+) in a technology-related field, or equivalent practical experience.
Demonstrated ability to identify patterns in recurring issues and suggest process improvements.

Compensation and Benefits:

Compensation range: $23/hr - $27/hr
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

Bonus programs
401(k) match
Employee Stock Purchase Program (ESPP)
HSA and FSA options
Financial wellness resources and employee discount programs

Health & Well-being

Medical, dental, and vision coverage
Mental health support for employees and dependents through Lyra Health
Family planning and women’s health benefits through Carrot
Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

Education expense reimbursement
Leadership development programs
Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

Requires prolonged sitting, standing, bending, stooping and stretching.
Requires the ability to lift 10 pounds.
Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.

Quick Apply

Refine Your Search

it help desk professional jobs in suwanee, ga

IT Support Specialist I

Level 1 Systems Administrator

IT Help Desk Professional

IT Support Specialist

Service Desk Technician - Atlanta

Help Desk Technician (Tier 2)

Universal Banker I

Tier 1 Help Desk Technician

Desktop Systems Professional

End User Support Analyst

Senior Customer Support Specialist

IT Senior Associate

Retail Customer Service Associate (Cashier)

Now Hiring IT and Telecom Field Technicians

Legal Assistant

Senior Customer Support Specialist

Systems Administrator

Administrative Assistant-Campus Operations-ATL

Receptionist

Front Desk Agent

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