Top 20 Service desk analyst Jobs in Suwanee, Ga

Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
IT Help Desk Professional
Kimley-Horn —Alpharetta, GA
- Writing skills
- Mid-level
- Office
- Profit sharing
- Health insurance
13d
End User Support Analyst
Inspire Brands —Atlanta, GA
- Full-time
- Microsoft Outlook
- Data analysis skills
- Mid-level
Quick Apply
6d
Technical Customer Service Representative - SUN - THURS - 3rd Shift
QTS Data Centers —Suwanee, GA
- Email
- Computer Science
- Writing skills
- Mid-level
- Wellness program
- Health savings account
1d
Service Desk Analyst II
Cortavo —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Service Desk Analyst
D4C Dental Brands, Inc. —Atlanta, GA
- Computer Science
- Mid-level
- Office
Quick Apply
6d
Client Support Desk Analyst
defi AUTO LLC —Atlanta, GA
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
1d
Service Desk Manager
Softrim LLC —Alpharetta, GA
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Technical Product Analyst
PrismHR —Duluth, GA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Data Engineer- Full Time Opportunity, NOT C2C
Codoxo —Duluth, GA
- Email
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Associate Consultant
Deposco —Alpharetta, GA
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
- Health insurance
- Paid time off
Associate Data Analyst
Brio Real Estate LLC —Atlanta, GA
- Full-time
- Mid-level
- SQL
- 2 years
Quick Apply
1d
Premium Service Engineer I
Landis+Gyr —Alpharetta, GA
- $76,400 - $92,000 a year
- Engineering
- English
- Office
- Paid holidays
- Health insurance
Analyst, Menu Management (POS)
Inspire Brands —Atlanta, GA
- Microsoft Excel
- Microsoft Outlook
- SQL
Solutions Consultant
Deposco —Alpharetta, GA
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
- Health insurance
- Paid time off
Facility Energy Analyst
2kb Energy Services —Dunwoody, GA
- $45,000 - $60,000 a year
- Full-time
- Hybrid work
- Engineering
- Mid-level
- Analysis skills
- Paid time off
- 401(k) matching
Quick Apply
Senior Solutions Consultant
Deposco —Alpharetta, GA
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
- Health insurance
- Paid time off
End User Support Analyst
Savista, LLC —Alpharetta, GA
- $33 - $35 an hour
- Full-time
- Azure
- Mid-level
- Office
Quick Apply
1d
Access Management Administrator
Access Clinical Partners, LLC —Atlanta, GA
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Restaurant IT Support (Mobile Position) OTP
McDonald's Franchisee —Atlanta, GA
This paid position offers an engaging environment where your technical expertise directly enhances guest experiences through reliable technology solutions.
$60,000 - $75,000 a year
Quick Apply
14d
Moncrief Heating & Air - HVAC Customer Service Representative
Moncrief Indoor Comfort, LLC —Alpharetta, GA
Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements. Talk and hear, both in person and by telephone.
$20 - $25 an hour

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply
IT End User Services Analyst
Vertiv —Westerville, OH
No calls or agencies please. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers…

Show more jobs in cities nearby

I want to receive the latest job alert for service desk analyst in suwanee, ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near suwanee, ga

Service Desk Analyst - Tier I

ITA Group Inc
Atlanta, GA

Quick Apply

Job Details

Full-time

Qualifications

Network troubleshooting
Windows
Productivity software support
Remote access software
Desktop applications
Productivity software
Ticketing system technical support

Full Job Description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

Quick Apply

Refine Your Search

service desk analyst jobs in suwanee, ga

Service Desk Analyst - Tier I

IT Help Desk Professional

End User Support Analyst

Technical Customer Service Representative - SUN - THURS - 3rd Shift

Service Desk Analyst II

Service Desk Analyst

Client Support Desk Analyst

Service Desk Manager

Technical Product Analyst

Data Engineer- Full Time Opportunity, NOT C2C

Associate Consultant

Associate Data Analyst

Premium Service Engineer I

Analyst, Menu Management (POS)

Solutions Consultant

Facility Energy Analyst

Senior Solutions Consultant

End User Support Analyst

Access Management Administrator

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for service desk analyst in suwanee, ga

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected