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Lead Field Service Engineer
Semper Laser LLC Holdings —United States
- $75,000 - $85,000 a year
- Full-time
- Clean driving record
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
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16h

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Lead Field Service Engineer

Semper Laser LLC Holdings -
United States

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year
16 hours ago

Benefits

Health insurance
Dental insurance
Paid time off

Qualifications

Equipment service recordkeeping
Diagnostic test interpretation
Vendor relationship building
Diagnostic result interpretation
Field service equipment repair
Capacitors
Test equipment calibration
Maintenance activity documentation
Driver's License
Bachelor's degree
Ophthalmic equipment maintenance
Compliance documentation
Fleet safety management
Equipment testing
Documentation Handling
Sensors

Full Job Description

Lead Field Service Engineer - Aesthetic Laser

Location: Remote / home-based, within 30 minutes of a major hub airport (ATL, DFW, ORD, DEN, CLT or PHX preferred)

Travel: 60–70%, domestic, including short-notice dispatch

Employment type: Full-time, non-exempt (hourly), with on-call rotation

About the role

We operate 28 retail aesthetic clinics across the United States and run a fleet of 40+ Candela GentleMax Pro systems. Every hour a device is down is an hour of cancelled appointments and lost revenue. This role owns the health of that entire fleet.
You will be our first dedicated in-house laser engineer. You will not inherit a program; you will build one. In your first year you will design the national preventive maintenance calendar, define the spare parts and consumables strategy, standardize what "healthy" looks like for every unit we own, and cut our dependence on third-party emergency service calls.

What you will own

Preventive maintenance. Design and execute a semi-annual PM cycle covering every unit in every location. This includes optical rail alignment, energy calibration verification across spot sizes and fluences, flashlamp shot-count tracking and replacement, DI water and filter service, cooling loop and flow sensor checks, DCD cryogen delivery and spray-pattern verification, handpiece and fiber inspection, debris shield and end cap service, and safety interlock testing.
Corrective maintenance. Serve as first-line diagnostic authority for every fault our clinics report. Triage remotely, resolve what can be resolved by phone with clinic staff, and travel on short notice when the fault requires hands on the machine.
Fleet program design. Build the maintenance plan itself: service intervals by utilization rather than by calendar alone, a regional spare parts and loaner handpiece strategy, a documented triage tree that clinic managers can follow before they escalate, and a service history record for every serial number we own.
Vendor management. Own our relationships with Candela and with third-party service and parts vendors. Decide what we repair in-house and what we send out, and defend that decision with cost data.
Compliance and safety. Maintain state laser registration and renewal across all operating states, serve as or support our Laser Safety Officer function under ANSI Z136.1 and Z136.3, and keep documentation audit-ready.
Knowledge transfer. Train clinic teams on daily and weekly user-level maintenance (water levels, cleaning, handling, error-code first response) so that avoidable service calls stop happening.

What we require

4+ years of hands-on field service on aesthetic, dermatological, ophthalmic, or surgical laser systems.
Direct, documented experience servicing Candela platforms. GentleMax Pro, GentleMax Pro Plus, GentleLase, GentleYAG, or Alex TriVantage. OEM factory training at Candela or Syneron-Candela is strongly preferred.
Demonstrated competence in solid-state laser service: flashlamp and rod replacement, laser head rebuild, optical alignment, HVPS and capacitor work, closed-loop water cooling systems, and cryogen delivery systems.
Ability to independently calibrate and verify energy output with a laser power/energy meter and to interpret the results.
Working knowledge of ANSI Z136.1 laser safety practice and of state-level medical laser registration requirements.
Comfort with structured documentation. You log every visit, every part, every reading.
Valid US driver's license, clean driving record, and ability to fly on short notice, occasionally same-day.
Ability to lift 50 lbs and to work in confined spaces behind and beneath equipment.
Authorization to work in the United States. We do not sponsor visas for this role.

What we prefer

Prior experience managing a distributed fleet across multiple states rather than servicing one customer at a time.
Experience building a maintenance program from zero, including writing the checklists and SOPs yourself.
Familiarity with CMMS or ticketing systems (Limble, UpKeep, Jira Service Management, Zendesk).
Second Candela-adjacent platform experience (Cynosure, Lumenis, Sciton, Cutera, Alma).
Willingness to grow into a Service Manager role and hire and lead regional technicians as the fleet expands.

Tipo de vaga: Tempo Integral

Pagamento: $75.000,00 - $85.000,00 por ano

Benefícios:
*
*
*

Escolaridade:

Bachelor's (Obrigatório)

Experiência:

Engineer : 5 anos (Preferencial)

Disponibilidade para viagens:

100% (Obrigatório)

Localização do trabalho: Itinerante

Quick Apply

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