Department Code
40203-1100
Department
Student Experience
Job Title
International Student Advisor
Commitment to On-Campus Experience
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
Not Applicable
Job Description
Join a dynamic team supporting over 4,000 international students, scholars, and their dependents at the University! In this role, you will play a key part in ensuring compliance with immigration regulations that impact student enrollment and scholar hosting. Your work will include creating and processing immigration documents, handling daily and semesterly reporting, and managing applications for immigration status-related benefits. In this role, you will also help manage the International Student and Scholar Portal.
Beyond compliance, you’ll have the opportunity to educate and guide our international community, helping students and scholars understand their immigration responsibilities and thrive during their time at the University. This is a chance to make a meaningful impact while working in a collaborative, student-focused environment.
Education and Experience
- Bachelor’s degree or equivalent combination of education or experience in a related field such as Law, Cross-Cultural Counseling, Higher Education, International Relations, Humanities, Social Work, Information Technology required.
- Master’s degree preferred.
- Strong computer skills are required.
- 3+ years’ experience working in an office which has an international education exchange focus is required.
- 3+ years’ experience working with U.S. immigration regulations is essential.
- Must hold U.S citizenship or lawful permanent resident status to meet federal regulatory requirements for status as a Designated School Official and Alternate Responsible Officer as required by the Department of Homeland Security and the Department of State.
- Significant technology expertise is required including MS-Word, Excel, Access, Outlook and other web-based applications.
- Experience with SEVIS, PeopleSoft, Oracle systems and an international education office software program preferred.
Skills and Knowledge
- Knowledge of F and J immigration regulations required; other immigration knowledge helpful.
- Demonstrated analytical skills to interpret regulations and apply them to university student and scholar situations.
- Solid skills in database applications and experience with data-based applications and management is preferred.
- Excellent written and oral communication skills in the English language preferred.
- Cross-Cultural educational background, second language fluency, living or working abroad experience is preferred.
- Participation in NAFSA: Association of International Educators is preferred.
Responsibilities
- Serves as a Designated School Official /International Student Advisor.
- Advises students on a drop-in basis, by scheduled appointment, over the phone, video chat, and through email on immigration and visa-related matters, connecting them with university resources, and supporting their adjustment to new cultural and social environments.
- Process immigration-related benefit applications including CPT, OPT, STEM Extensions, OPT & STEM Extension Employment reporting, program extensions, dependent requests, transfer outs, and travel signatures.
- Remain informed on changing immigration regulations and actively contribute to the documentation of the office’s policies and procedures, assist in the updating of content as it relates to immigration information for the office website.
- Assist in immigration record updating, address reporting, SEVIS registration, program information updates, batch processing, and data gathering projects. Conduct informational seminars on such topics as CPT and OPT.
- Manage the International Student and Scholar Portal (Tera-Dotta).
- Other duties as assigned.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
