Job Summary
Syracuse Time & Alarm is seeking a motivated and growth-driven Low Voltage Sales Engineer to join our rapidly expanding team in New York State. This role combines technical expertise with sales leadership to deliver customized low-voltage technology solutions that meet the evolving needs of our clients. The Sales Engineer will play a critical role in building client relationships, identifying opportunities, designing tailored solutions, and providing technical guidance throughout the sales process and beyond.
We are seeking someone who thrives on responsibility, embraces innovation, and views this position as essential to supporting the organizations and communities we serve—including healthcare facilities, schools, universities, municipalities, commercial businesses, and industrial organizations across Central and Upstate New York.
ESSENTIAL DUTIES AND RESPONSIBILITIESClient Relationship Management
- Build and maintain strong client relationships at all levels of customer organizations.
- Identify client needs through consultative selling approaches.
- Provide tailored product recommendations, demonstrations, and proposals.
- Collaborate with leadership to develop acquisition plans for new customers.
- Conduct regular face-to-face meetings with prospects and customers throughout Central and Upstate New York.
- Develop long-term partnerships that drive customer satisfaction and recurring business.
Technical Solutions Development
- Analyze client requirements and design customized low-voltage technology solutions utilizing Syracuse Time & Alarm's portfolio of products and services.
- Ensure compatibility with existing infrastructure while adhering to applicable codes, regulations, and industry standards.
- Create technical specifications, solution documentation, scopes of work, and detailed proposals.
- Collaborate with engineering, operations, and project teams when customized solutions are required.
- Support solution design for technologies including:
- Video Surveillance
- Access Control
- Intrusion Detection
- Fire Alarm Systems
- Emergency Communications
- Audio/Visual Systems
- Networking Infrastructure
- Structured Cabling
- Video Intercom Systems
- Unified Communications Technologies
Technical Support & Training
- Provide pre-sales technical guidance to help clients understand product capabilities and system benefits.
- Deliver post-sales support to ensure successful implementation and customer satisfaction.
- Assist with troubleshooting and coordinate with technical teams to resolve issues.
- Train end users on system operation, maintenance, and upgrades.
- Create and deliver technical presentations to decision-makers, facility managers, and executive stakeholders.
Cross-Functional Collaboration
- Coordinate with internal departments to ensure seamless project delivery.
- Act as a liaison between customers and technical teams to communicate needs and expectations.
- Contribute technical expertise for marketing materials, case studies, and customer success stories.
- Participate in product and service improvement initiatives.
- Represent Syracuse Time & Alarm at trade shows, networking events, and industry conferences.
Business Development
- Stay informed on industry trends, emerging technologies, and competitive offerings.
- Identify new business opportunities and vertical markets.
- Develop strategic account plans to grow existing customer relationships.
- Evaluate current sales strategies and adapt quickly to changing market conditions.
- Support company growth initiatives and revenue objectives.
EDUCATION AND EXPERIENCE
- Experience in technology sales, low-voltage systems, building technologies, telecommunications, networking, or related industries preferred.
- Previous success in solution-based or consultative selling of technical products or services.
- Proven track record of meeting or exceeding sales goals.
- Familiarity with video surveillance, access control, fire alarm systems, structured cabling, networking, audio/visual systems, or related technologies is highly desirable.
- Bachelor's degree in Business, Engineering, Information Technology, or a related field preferred but not required. Equivalent experience will be considered.
SKILLS AND QUALIFICATIONS
- Excellent communication and presentation skills.
- Ability to explain complex technical concepts to both technical and non-technical audiences.
- Strong relationship-building and customer service skills.
- Adaptability to changing customer needs and market conditions.
- Effective time management and organizational abilities.
- Innovative problem-solving and solution development capabilities.
- Leadership and project coordination skills.
- High emotional intelligence and consultative sales approach.
- Proficiency with CRM platforms, Microsoft Office, and sales enablement tools.
BENEFITS
- Competitive base salary plus uncapped commission
- 401(k) with company matching
- Profit sharing
- Paid time off
- Paid sick leave
- Six paid holidays
- Two floating holidays
- Family leave
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental Death & Dismemberment Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Health Savings Account (HSA)
SCHEDULE & LOCATION
- Full-time salaried position
- Structured daily planning including office time, customer meetings, and prospecting activities
- Commission-based earnings tied to performance and sales production
- Travel throughout Central and Upstate New York (approximately 40–50%)
- Occasional participation in trade shows, conferences, and industry events
- Syracuse, NY-based position (relocation required if not local)
Why Syracuse Time & Alarm?
At Syracuse Time & Alarm, we're more than a systems integrator—we're a trusted technology partner helping organizations create safer, smarter, and more connected environments. Our team works with leading technologies and serves customers across education, healthcare, government, commercial, and industrial markets. If you're driven by relationships, technology, and helping customers solve complex challenges, you'll find tremendous opportunities for growth and success here.
Join us and help shape the future of low-voltage technology across New York State.
Pay: $30.00 - $47.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
