The Humane Society of Tacoma & Pierce County is eagerly seeking a dynamic Veterinary Services Manager to oversee the Veterinary, clinic and Foster Teams. As the largest and oldest intake shelter in Washington State, you would be joining a well-established and respected community organization working daily to help end pet homelessness and to provide top-quality care to animals with medical and surgical needs who would otherwise not have a chance.
The Veterinary Service Manager is responsible for coordinating daily operations of the veterinary department, which includes our community wellness clinics, our TNR program, and the foster care team. You will work closely with our veterinarians and operational staff to facilitate appropriate medical care for dogs, cats, and small mammals/exotics. This role is responsible for the management of inventory, budgets, and scheduling. This is a role where you will make a difference every single day!
Responsibilities:
- Participates in the onboarding process with Human Resources including the training and development of technical staff, along with recommendations of Veterinarians and other professionals.
- Responds to post-adoption medical concerns
- Drafts and publishes weekly medical euthanasia report
- Manages schedules for technical and administrative staff, coordinates DVM and Support schedules with the Director of Veterinary Services.
- Manages the telemedicine service for the Veterinary and Foster teams, ensures usage and legal protocols are followed and staff are trained, and telemedicine records are integrated with animal records
- Manages the department budget and participates in the annual budget planning process. Manages the inventory process of medical and pharmacy supplies ensuring that the department maintains needed stock.
- In coordination with the LEADER TBD, manages the workflow of the department, including that of the surgeons and veterinarians and department staff (i.e. surgery schedule; staff work schedules; vacation schedules)
- Manages the Foster Department team members while establishing strategic direction, budget management, and leadership to this area of the operations.
- Manages the Community Cat Clinic Coordinator, overseeing the scheduling of shelter and community surgeries
- Ensures team follows all safety protocols
- Manages the radiology badge program
- Builds and maintains partnerships with local veterinary clinics; schedules outside surgeries
- Manages partnerships with drug companies, and other vendors.
- Oversees training and continuing education for the department and ensures all staff are current with licensing requirements
- Provides leadership to staff by providing regular, ongoing feedback and direction via staff meetings, contributions for performance evaluations and continued education.
- Responsible for overnight “on call” coverage (via cell phone) for telephone consultations re: emergency care.
- Serves as the manager on duty weekly (one day per week) – supporting all client-facing and animal care teams when their manager/lead is not available.
- Ensures team collaborates with other departments for best practices
- Participates in and oversees monthly community clinic (on site, Saturdays)
- Performs other duties as assigned.
Qualifications and Experience:
- A minimum of three years’ working knowledge of veterinary medicine, preferably with experience as a Veterinary Technician, Customer Service manager at a Veterinary or similar medical practice, and/or experience within animal shelter or welfare operations.
- Ability to work in emotional situations while remaining poised and professional.
- Management or supervisory experience is required including employee evaluation and feedback, scheduling and payroll approval
- Knowledge of shelter medicine preferred
- Must have the ability to cope with physically and emotionally demanding work.
- Must possess excellent communication skills, interpersonal skills, computer literacy,
- Strong organizational and time management skills
- Must be willing to work in an environment that includes exposure to infrequent high noise levels, risk of animal bites and scratches, as well as hazardous chemicals such as volatile anesthetics, injectable anesthetics, injectable antibiotics, etc.
- Must have access to dependable transportation, and openness to local travel.
- Flexible work availability required; must be able to work extended hours as needed-- may require individuals to work evenings, weekends, holidays and/or special events at times.
Knowledge, Skills, and Abilities:
- In depth knowledge of Microsoft Office products including Teams, Outlook, PowerPoint, Excel, etc. Experience with ShelterLuv, Petriage telemedicine software, Acuity, and Business Central software desired, and ability to quickly learn new software programs are essential to function in this role.
- In depth knowledge of companion animals, appropriate care and housing, and humane handling and Fear Free techniques
- Excellent Communication skills – Ability to orally express information and ideas to others when speaking.
- Proficient knowledge of the field of veterinary medicine and/or animal sheltering of companion animals (dogs, cats, and rabbits)
- Ability to work with people of various backgrounds and in a highly collaborative, fast-paced environment
- Stress Management - Ability to maintain composure during stressful situations
- Time Management—Ability to set the pace for the day.
- Ability to work in a team environment with others to accomplish likeminded goals and tasks for the organization.
- Ability to provide direction and training to veterinary technician, assistant, foster team and veterinarian staff.
- Must be able to work with other parts of the HSTPC to ensure that the most efficient practices are out in place to benefit the whole shelter.
- Must be highly organized and accustomed to managing people
Physical requirements: walking and standing frequently, sitting frequently to constantly (up to 8 hours pre day)squatting/kneeling infrequently, reaching overhead infrequently, and lifting up to 20lbs infrequently.
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
