Top 36 Customer service manager Jobs in Tallahassee, Fl

DEPUTY CHIEF OF CONTACT CENTER - 72002548
The State of Florida —Tallahassee, FL
- $70,000.06 - $78,763.62 a year
- Full-time
- Background check
- 5 years
- Research
5d
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Tallahassee, FL
- $15.50 - $29.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
Retail Lead Associate (Reduced-Time), Customer Experience Operations
Prime Now LLC - E78 —Tallahassee, FL
- From $18.05 an hour
- Part-time
- 18 years or older
- Mid-level
- Ability to climb stairs
- Employee assistance program
- 401(k) matching
5d
Director of National Strategic Client Services- Employee Benefits
Insurance Office of America, Inc. —Midway, FL
- $195,000 - $215,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
4d
Styling Team Manager (Remote)
Short Story —Tallahassee, FL
- Full-time
- Remote
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Customer Service Supervisor
Wawa, Inc. —Tallahassee, FL
- $21.25 - $28.70 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Manager, Customer Service Hotline
Connective Business Solution —Tallahassee, FL
- Full-time
- 7 years
- Computer Science
- Bachelor's degree
Quick Apply
Client Services Supervisor
Tallahassee Memorial Healthcare —Tallahassee, FL
- Full-time
- Background check
- Surgery
- Pass drug screening
Lead Customer Service Representative
Circle K —Tallahassee, FL
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
Meritain Director, Pharmacy Client Management
CVS Health —Tallahassee, FL
- $68,000 - $174,134 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Route Service Manager - UniFirst
UniFirst —Tallahassee, FL
- No weekends
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
2d
Manager, Customer Support
Connective Business Solution —Tallahassee, FL
- Full-time
- Computer science
- 7 years
- Computer Science
Quick Apply
Client Service Manager - Non-Profit Small Commercial
Gallagher —Tallahassee, FL
- $51,000 - $76,500 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Continuous improvement
Client Service Manager
Gallagher —Tallahassee, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Health savings account
Customer Service Supervisor
Shamrock Cleaners —Tallahassee, FL
- $15.00 - $16.75 an hour
- Full-time
- In person
- Maintenance
- High school diploma or GED
- Entry level
- Dental insurance
- 401(k)
Quick Apply
Lead Customer Service Representative, Full or Part Time
Circle K —Tallahassee, FL
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
Commercial Service Manager/ess
Gallagher —Tallahassee, FL
- Full-time
- 3 years
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account

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DEPUTY CHIEF OF CONTACT CENTER - 72002548

The State of Florida -
Tallahassee, FL

Apply Now

Job Details

Full-time
$70,000.06 - $78,763.62 a year
5 days ago

Qualifications

Optimizing workflow processes
Statistics
Computer operation
Managing technical support teams
Operational analysis
Staff supervision
Performance improvement leadership
Strategic goal setting
Strategic management
Team member evaluation
Resource allocation (project management tasks)
Process audits
Requirements design
Managing teams in a customer support role
5 years
Coaching
IT quality control
Staff scheduling
IT system monitoring
Hardware maintenance
Performance Reporting
Performance feedback (performance evaluation method)
Research
Frontline customer support management
Quality assurance experience within IT
Compensation administration
Recruitment and selection
Statistical analysis
Quality control management
Customer service training (staff training program)

Full Job Description

Requisition No: 880696

Agency: Management Services

Working Title: DEPUTY CHIEF OF CONTACT CENTER - 72002548

Pay Plan: SES

Position Number: 72002548

Salary: $70,000.06 - $78,763.62

Posting Closing Date: 08/19/2026

Total Compensation Estimator Tool

Contact Center Deputy Chief
Division of Retirement/Contact Center
State of Florida Department of Management Services
This is an on-site position located in Tallahassee, FL

Position Overview and Responsibilities:
The position duties include:
Deliver high standards of service to customers by making effective and efficient use of contact center staff and technology resources.
Utilize, develop, and implement performance measures and production metrics to evaluate team and individual performance.
Manage all Contact Center floor supervisors and employees.
Recruit, train, manage and monitor employees to ensure employees have the skills and knowledge to meet customer service objectives. Training programs must ensure that representatives have good product and service knowledge, as well as customer handling skills.
Ensure appropriate resource allocation and utilization to support varying contact center demand throughout operational hours.
Review and analyze work processes, and research and develop recommendations for contact center service improvements.
Ensure compliance with applicable state law, policies and procedures.
Resolve complex or escalated issues from telephone interactions.
Develops and recommends retirement policies and procedures to division and executive leadership. The position is also responsible for implementing and ensuring the compliance of these policies.

Other responsibilities include:
Make recommendations for hardware and software utilized in the contact center.
Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Work with systems to design customer service representative user interfaces; develop and execute user acceptance test plans; plan and control implementations.
Maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; and installing upgrades.
Accomplish call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; and enforcing policies and procedures.
Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.
Maintain equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; and evaluating and implementing upgrades.
Maintain professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; and benchmarking state-of-the-art practices.
Accomplish organization goals by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.

Knowledge, Skills, and Abilities:
Knowledge of call management systems and call center quality measures in a non-profit organization
Knowledge of statistics, statistical modeling, forecasting models
Ability to lead effective teams and to coach, mentor, and motivate others
Ability to function collaboratively in a team environment
Advanced oral, written, and interpersonal communication skills
Advanced telephone skills both in operation and in mentoring others
Ability to understand and apply state statutes, rules, regulations, standards, and ASRS policies and procedures
Advanced knowledge of various computer software programs
Ability to identify/analyze organizational and/or procedural problems and to determine effective solutions
Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork.

Minimum Qualifications:
Preferred candidate will have Bachelor's degree in a related field and five years experience in a leadership role at an inbound contact center, preferably in a government contact or call center.

Division of Retirement:
The mission of the Division of Retirement (division) is to deliver a high quality, innovative, and cost-effective retirement system. The division currently has 246 full-time retirement staff and manages a FY 2026-27 operating budget of $55,482,958. The division administers the Florida Retirement System (FRS) Pension Plan, currently one of the largest public state retirement systems in the US with more than 1.2 million active, retired, and terminated vested members and $212.6 billion in assets. The division pays out more than $12 billion a year in retiree benefits and maintains the service history, vesting and membership status records, and collects nearly $5.9 billion annually in employer and employee contributions from more than 1,000 employers for all FRS members..

Our Organization and Mission:
Under the direction of Governor Ron DeSantis, Secretary Tom Berger and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our agency recruiter for guidance and answers to questions through the following provided email addresses:
[email protected]
[email protected].
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. For purposes of requesting reasonable accommodations, as mentioned above, the agency hiring authority is the DMS Human Resources office, which the candidate can reach at (850) 488-2707.
Successful completion of background screening will be required for this position.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:
TALLAHASSEE, FL, US, 32399

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Nearest Major Market: Tallahassee

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customer service manager jobs in tallahassee, fl

DEPUTY CHIEF OF CONTACT CENTER - 72002548

Customer Service & E-Commerce Supervisor - Full Time

Retail Lead Associate (Reduced-Time), Customer Experience Operations

Director of National Strategic Client Services- Employee Benefits

Styling Team Manager (Remote)

Customer Service Supervisor

Manager, Customer Service Hotline

Client Services Supervisor

Lead Customer Service Representative

Meritain Director, Pharmacy Client Management

Route Service Manager - UniFirst

Manager, Customer Support

Client Service Manager - Non-Profit Small Commercial

Client Service Manager

Customer Service Supervisor

Lead Customer Service Representative, Full or Part Time

Commercial Service Manager/ess

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