Top 5 Customer support analyst Jobs in Tallahassee Fl

Technical Support Analyst
Robert Half —Tallahassee, FL
- $40 - $45 an hour
- Temporary
- Mid-level
- Continuous improvement
- US work authorization
- Disability insurance
- Dental insurance
Quick Apply
2d
Customer Support Analyst
SMART TECH SKILLS LLC —Tallahassee, FL
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
19h
CONSUMER SERVICES CONSULTANT (WT: CUSTOMER SERVICE ANALYST II) - 76002473
The State of Florida —Tallahassee, FL
- $35,330.52 a year
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Paid holidays
3d
INVESTIGATION SPECIALIST II (WT: CUSTOMER SERVICE ANALYST III)
The State of Florida —Tallahassee, FL
- $38,346 a year
- Spanish
- Microsoft Outlook
- Research
- Paid parental leave
- Paid holidays

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Technical Support Analyst
Robert Half —Tallahassee, FL
Demonstrated experience in customer support, service desk, or production support roles within a business or technical environment.
$40 - $45 an hour
Quick Apply
2d
Customer Support Analyst
SMART TECH SKILLS LLC —Tallahassee, FL
This role supports end users by troubleshooting technical issues, performing installations and upgrades, maintaining technical documentation, and ensuring…
Quick Apply
19h

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Technical Support Analyst

Robert Half -
Tallahassee, FL

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Job Details

Temporary | Contract
$40 - $45 an hour
2 days ago

Benefits

Disability insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Customer communication

Full Job Description

We are looking for an experienced Technical Support Analyst to support end users and help maintain stable day-to-day operations for a critical business application in Tallahassee, Florida. This Long-term Contract position is ideal for someone who combines strong customer service with analytical thinking and can work effectively in a fast-paced production support environment. The role focuses on issue investigation, ticket coordination, troubleshooting, and clear communication with users, internal teams, and external vendors.

Responsibilities:

Manage incoming support requests by reviewing, categorizing, and routing incidents based on urgency, impact, and business need.
Communicate with users to collect complete issue details, clarify symptoms, and record the operational effect of reported problems.
Perform Tier 1 and Tier 2 troubleshooting to resolve common application and technical issues using established support practices and reference materials.
Open and coordinate vendor cases for defects or problems that require third-party involvement, ensuring follow-up through closure.
Work closely with technical teams, business analysts, infrastructure personnel, and external partners to move issues toward timely resolution.
Track incidents throughout the support lifecycle and help maintain compliance with service level expectations.
Keep records in the incident management system accurate, current, and detailed to support reporting and knowledge sharing.
Create and refine knowledge articles, support documentation, and standard operating procedures to improve consistency and efficiency.
Identify repeat incidents, analyze support patterns, and recommend process improvements that reduce disruption and strengthen production support.
Assist with release activities, validation efforts, and post-implementation support during phased production rollouts.
Demonstrated experience in customer support, service desk, or production support roles within a business or technical environment.
Strong ability to troubleshoot issues, assess priorities, and determine appropriate next steps for incident resolution.
Experience documenting incidents, procedures, and support outcomes with accuracy and attention to detail.
Ability to collaborate effectively with end users, technical teams, business stakeholders, and third-party vendors.
Working knowledge of Tier 1 and Tier 2 support practices, ticket triage, and service level management.
Skill in identifying recurring problems, interpreting support trends, and contributing to process improvement efforts.
Clear written and verbal communication skills, with the ability to explain technical issues in user-friendly terms.
Ability to support production releases, validation activities, and high-volume ticket environments with flexibility and organization.

Technology Doesn't Change the World, People Do. ®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice .

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customer support analyst jobs in tallahassee fl

Technical Support Analyst

Customer Support Analyst

CONSUMER SERVICES CONSULTANT (WT: CUSTOMER SERVICE ANALYST II) - 76002473

INVESTIGATION SPECIALIST II (WT: CUSTOMER SERVICE ANALYST III)

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